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Ed Morse Honda

Riviera Beach, FL

3.4
1,068 Reviews
A West Palm Beach new & used car dealership. Excellent auto repair services for your vehicle! Check our website for valuable coupons www.edmorsehondaservice.com President's Award Winner! The President's Award is the most prestigious and coveted award bestowed upon a Honda Automotive Dealership. It recognizes those Dealership teams who have demonstrated professionalism and an unwavering pursuit of excellence in all areas of operation - customer service, sales, training and facility operation.
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3790 West Blue Heron Blvd

Riviera Beach, FL

33404

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Showing 1,068 reviews

November 23, 2024

They were unwilling to work with me to purchase my 6th Honda with them...sad More

by Dn21055
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mehdi "Mimoh" Khan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Ed Morse Honda responded

We sincerely apologize for your experience, as every customer is important to us, and we deeply value your loyalty over the years. We would greatly appreciate the opportunity to make things right. Please don’t hesitate to reach out to our General Sales Manager, Chris Prager, at ChrisPrager@edmorse.com to discuss this further. Ed Morse Corporate Offices

November 11, 2024

As a sales associate you should be able to remember you clients names.We were there to test drive a 2016 Honda crv. Went on test drive all was good. Checked car out found transmission fluid to be old and r More

by dannyce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rodrigo Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Ed Morse Honda responded

While we always aim to create a positive experience for our customers, the language used during our interaction made it difficult to continue the discussion. Our team had presented a copy of the repair order and explained the work completed on the vehicle, but due to the nature of your response, we had to end the conversation. Our goal is to always maintain a respectful environment for all. Ed Morse Corporate Offices

Nov 13, 2024 -

dannyce responded

hi if your responses are all automated thats not real customer relations have a nice day eenjoy your dealership. Im glad to see you also edited my response.

Nov 13, 2024 -

dannyce responded

Its all good

June 11, 2024

Worst dealer and service ever. Beware!! I bought a used Equinox from them. It stated lifetime powertrain warranty. It covered nothing. I took the car to them after making a More

by Igloo64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t even get a name they just came out and refused to even look at it
Jun 12, 2024 -

Ed Morse Honda responded

We apologize for the inconvenience you experienced. We understand that you have been in contact with our team regarding your concerns. Unfortunately, we lack the equipment to diagnose this Chevrolet issue and recommended visiting a Chevy dealership, as they have the necessary tools and schematics. Additionally, the diagnosis and repair were not covered by the powertrain warranty. If you have further questions or need assistance, please don't hesitate to reach out to us. Ed Morse Corporate Offices

Jun 12, 2024 -

Igloo64 responded

Why would you make an appointment for the repair if you knew you couldn’t work on a Chevy? Also why the email saying I missed the appointment when I got up early and drove to your dealership and was there on time?? Not impressed. The other dealer even gave me a loaner while it’s being repaired.

Jun 13, 2024 -

Igloo64 responded

Your website says it works on all makes and models and I was told to bring it in if I had any issues when I bought it. You set up an appointment for it. Then refused to even get in the car and listen for the noise. Your service dept is awful. Getting ready to buy a new vehicle for my husband. The Chevy dealership who is way more professional will get our business

May 12, 2024

Jon told us the truth about financing through the dealership. We were told by the original finance rep that he was "throwing in" a certain warranty. He said that nothing is ever thrown in and that no More

by Watch for Shady Financing Scheme
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jon Lovelett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Ed Morse Honda responded

Thank you for taking the time to share your experience with us. We take all customer feedback seriously and do apologize for any inconvenience you faced. Please let us know if there is anything further we can do to serve you. Ed Morse Corporate Offices

May 13, 2024 -

Watch for Shady Financing Scheme responded

You can invite me to your corporate office, right next to the Ed Morse Toyota I purchased my 2019 Avalon Touring from. Your company made me a very satisfied customer, extremely satisfied, which is why I chose to go to your Honda store. Unfortunately, our experience at Honda has changed everything. FYI, I had even told the sales person, Matt Lerner, that he treated us so well that I would come back and buy my daughter a new Civic. Let's see how seriously you take customer feedback

April 02, 2024

Basically, I was lied to just to make a sale by the end of the year I was sold it car I could not afford. I have not even been able to make a payment. The car is probably going to be repossessed.my loan wa More

by s.janekoning
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marie Iacuone
Apr 04, 2024 -

Ed Morse Honda responded

We sincerely apologize for any miscommunication and inconvenience experienced. Our aim is always to provide transparent information and the best options for our customers. We would appreciate the opportunity to discuss your concerns further and find a satisfactory resolution. Please reach out to our General Sales Manager, Chris Prager via email at ChrisPrager@edmorse.com so we can address this matter promptly. Ed Morse Corporate Offices

March 22, 2024

I’ve worked with several outstanding people while visiting Ed Morse Honda and I apologize if I didn’t mention everyone. I’d strongly recommend for new or preowned sales and service. More

by KerryW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Giacobbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lovelett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mehdi "Mimoh" Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Marasa
Mar 26, 2024 -

Ed Morse Honda responded

We're happy to hear that you had an excellent experience! We appreciate your feedback and thank you for choosing us here at Ed Morse Honda! Ed Morse Corporate Offices

January 08, 2024

The Ed Morse internet sales team has poor morals and values. One can only presume it also carries over to the in-person sales team. Victor Oliveira wasted my time with ridiculous back and forth without More

by Paul Cook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
matt lerner, Victor Oliveira
Jan 09, 2024 -

Ed Morse Honda responded

Thank you for letting us know about this. This is not the culture that we promote here at Ed Morse Honda and we take that very seriously. We know that your time is valuable and hope to have a second chance to show you that. Should you wish to discuss, please don't hesitate to reach out to our Internet Manager, Matt Lerner via email at MattLerner@edmorse.com. Ed Morse Corporate Offices

December 14, 2023

Tony rocha will try to convince you that he has your best interest but he doesn't. Very dishonest person. Wont admit to his mistakes and when you call him out in front of everyone he will try his hardest too More

by New york FDNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Rocha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Wetten
Dec 15, 2023 -

Ed Morse Honda responded

We sincerely regret to hear that you had a negative experience with us. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please feel free to reach out to our General Manager, David Mathews via email at DavidMathews@edmorse.com. Ed Morse Corporate Offices

December 06, 2023

Excellent service from Honda and Abraham Hernández. Very courteous and he explains the services very well. He is bilingual and that is a plus. More

by andrealira70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Ed Morse Honda responded

We are happy to hear of your great experience with Abraham! Thank you for choosing us! Ed Morse Corporate Offices

September 22, 2023

Dude is a price gouging scammer. Condescending and a xxxxxx. Thinks he can charge whatever he wants and thinks we will pay. More

by Tylerrupe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sep 22, 2023 -

Ed Morse Honda responded

Tyler, we apologize as this is not the level of customer service we promote at Ed Morse Honda. We would appreciate another opportunity to earn your business. Should you wish to discuss, please do not hesitate to reach out to our Service Manager, Tony Rocha via email at TonyRocha@edmorse.com. Ed Morse Corporate Offices

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