Ed Morse Ford- Service Center

Salesman listened to my financial situation and didn't try to push for a monthly payment I couldn't afford which was nice! However the 2014 f150 I purchased, I was told there was nothing wrong with it and try to push for a monthly payment I couldn't afford which was nice! However the 2014 f150 I purchased, I was told there was nothing wrong with it and the truck was a great truck in great shape. Driving home and driving it on the highway for 200 miles, I noticed a wheel bearing was bad. I notified the dealership on Monday and set up an appointment for a diagnosis of the wheel bearing and asked them to check the truck for what I thought was a torque converter shutter. Appointment was made for Wednesday the same week. After no call, I stopped by the dealership and they verified the wheel bearing issue but denied the torque converter issue. They said they could replace the wheel bearing for $761 dollars. I asked them if they inspect the vehicle before it goes on the sales lot and they said they do. So I requested they pay for the wheel bearing that their mechanic missed. They accommodated my request. However I was told it would be ready Friday. No call Friday so I stopped in. It will be ready Saturday. No call so I stopped in. It will be ready Monday. Still no call. Stopped in and found out they had ordered the wrong wheel bearing and had just gotten it in Monday afternoon. Truck was done on Tuesday morning. Wheel bearing was fixed, still had shutter from 30-45 mph. Took to a different shop to check the transmission fluid and it was low, they showed me the dipstick when they pulled it and it was in the fill level range. They added transmission fluid and I still have a shutter in the transmission. Happy with the sales team for the way they have worked with me. Very unsatisfied with the mechanical aptitude of the shop people. Still working to resolve these issues with the dealership. More

Charged us $150 to put the computer on the car because an airbag light was on. Never checked a wire or connection but told us we needed to replace the entire drivers side seat track for over $1500. Which we airbag light was on. Never checked a wire or connection but told us we needed to replace the entire drivers side seat track for over $1500. Which we found out wasn't even the problem. We have had a bad experience EVERY TIME we have asked for a diagnosis or estimate. Ford doesn't seem to care as this is, I believe, the 4th bad experience and poor review and I never hear a thing from anyone. I shouldn't have to drive to Davenport to get good service but I will just use Courtesy Ford in Davenport. Kevin House and Tim Brus know what they're doing and don't try to gouge people. More

It was a great place great service and great people they worked with me and I would recommend them to everyone who is looking to buy a car worked with me and I would recommend them to everyone who is looking to buy a car More

Supposedly took 3 months for my part to get in. I had to keep calling back to get an update on what was going on and their “system was always down” so they kept asking me to call back. Plus the quo I had to keep calling back to get an update on what was going on and their “system was always down” so they kept asking me to call back. Plus the quoted me Much less than I paid, twice. Do not recommend. More

Dealership is well run. Great customer service. Service on vehicle performed as requested and in a timely manner. Great customer service. Service on vehicle performed as requested and in a timely manner. More

I made an online appointment and those details were not transferred very well to the in-house staff, but Amanda, my service advisor, understood my concern. She had her technician take a look at the potent transferred very well to the in-house staff, but Amanda, my service advisor, understood my concern. She had her technician take a look at the potential warranty issue and they confirmed what I was worried about. I just assumed I would have to return later to replace the front drive axle seal, but they had the seal on-hand and replaced it while I waited. I couldn't have asked for a better resolution to a leaking axle shaft seal. Let's hope it lasts. More

I was highly impressed with Allison and the Service Technician, Tyler. They throughly investigated the Check Engine Light on my vehicle and resolved the issue. During the process, Ali kept me updated o Technician, Tyler. They throughly investigated the Check Engine Light on my vehicle and resolved the issue. During the process, Ali kept me updated on exactly what was being done. Upon completion, I was given in detail a complete verbal as well as written explanation on what was accomplished. I recently relocated to Iowa and will look no further than Ed Morse Ford to service my Ford F150. The Ed Morse Service Department is "Top Shelf". Great job Ali and Tyler. Your efforts are greatly appreciated. More

Work was excellent, all I had to do is show up they took care of everything. care of everything. More

Scheduled an appointment and explained in the explanation box that my car was rattling in the engine while idling. At the end of scheduling that you can add on windshield wipers or oil changes and things. I box that my car was rattling in the engine while idling. At the end of scheduling that you can add on windshield wipers or oil changes and things. I added an oil change as well. The next morning after my car was dropped off they called to say my car was done. However, they only changed the oil and told me I had an engine noise and I should have it diagnosed 😵😵 the oil they used was also the wrong oil and I proved that to them and they didn't even address the issue that I booked thr appointment for and wrote a statement on what was wrong with it. Needless to say I told them they messed up. They then looked at my car the and told me I had a broken flexplate. Fine. When they got the part in it was suppose to be a 12 hr jobs which turned into Thursday, Friday, and Monday. On Monday it got done at the end of the day because when the "mechanic" test drove it there was an engine light and he has not sealed a hose or something they said. My husband does this stuff on the daily and it's actually about a 4 hour job but you tell people 12 to get paid for that much. He didn't fix my car because it was under warranty and could get it done for free. However, these were some of the most incompetent people ever and I have heard 3 more horror stories from the same place. Obviously the "mechanics" aren't very good at their job and whoever reads what's suppose to be done with the vehicles needs to go back to elementary school. They can't even read or put the correct oil in. Maybe these people would use more training from Ford, so it's not their fault. I am not sure what the training process is or if they just don't care. More

They were very helpful,kind, and knowledgeable about the vehicle I was purchasing. I would go there again vehicle I was purchasing. I would go there again More