Ed Morse Ford- Service Center

We called to confirm our appointment and the individual I spoke with said we didn't have an appointment even though I had an email confirmation. Ended up taking the vehicle there for a radio issue and all of spoke with said we didn't have an appointment even though I had an email confirmation. Ended up taking the vehicle there for a radio issue and all of my display was in kilometers. I also asked them to check on a flat tire. we ended up dropping it off and showing them the email confirmation. They argued at first about the appointment. Amanda was really friendly and helped us get the radio covered under the warranty. However, they said the vehicle was ready for pick up and we came there and it wasn't. Came back an hour later and it was ready. Flat tire was not fixed. Ended up taking it to Muscatine tire and wheel this morning. More

Your oil change price was $40. 00 higher than another Ford Dealer. I probably will not be back for service even though I bought the Lincoln from your dealership. 00 higher than another Ford Dealer. I probably will not be back for service even though I bought the Lincoln from your dealership. More

Would not drop off my car until after I paid for service, first time in all my years with this Ford dealer. Very inconvenient, does'nt feel like local business anymore. They delivered the Explorer to my hou first time in all my years with this Ford dealer. Very inconvenient, does'nt feel like local business anymore. They delivered the Explorer to my house and not to my office as I requested and have for many years. I had to get a ride home to get my car and keys. More

Replaced parts that weren’t the issue &caused RearBrakes ToGo bad. TheRealIssueWasOnlyA$900PartBut iEndedUpPaying$4000InTheEnd ToGo bad. TheRealIssueWasOnlyA$900PartBut iEndedUpPaying$4000InTheEnd More

Amanda was professional in that she told me the charges up front, which I appreciated. However, when I went to pay the bill a 10% shop charge had been added to the bill which I was not informed of. This up front, which I appreciated. However, when I went to pay the bill a 10% shop charge had been added to the bill which I was not informed of. This seemed a hidden charge, although Amanda apologized. I think it is a poor business practice to add 10% onto a bill in this way. I was disappointed. More

Prompt, professional, friendly, courteous, employees. Very knowledgeable. Love the clean car that is given back to me Very knowledgeable. Love the clean car that is given back to me More

Very poor and unprofessional service advisor. Tried to add unneeded service, unacceptable mark up on parts, and when bill came in lower, he increased labor costs. Will never be back and would war Tried to add unneeded service, unacceptable mark up on parts, and when bill came in lower, he increased labor costs. Will never be back and would warn anyone else to steer clear. More

Super fast repair, even if it was a recall would go back there for anything like this again there for anything like this again More

Prompt service and attention to my issue. Knowledgeable staff. In an out in bout hour Knowledgeable staff. In an out in bout hour More

Well had a couple of recalls called them never got back to me for 6 months keep running me around to me for 6 months keep running me around More