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207 Reviews of Ed Morse Ford- Service Center
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September 12, 2023
Making an appointment was easy. Appointment was within 1 day of call. Waiting room is spacious with popcorn, water bottles, tv, magazines and the restrooms nearby. Charging cords av Appointment was within 1 day of call. Waiting room is spacious with popcorn, water bottles, tv, magazines and the restrooms nearby. Charging cords available BUT not for my android. Service area is not readily visible, signage could be better. Report from service is difficult to read. Stkicker in car said tires are "poor", but service advisor did not tell me this nor was it on the service report. Cody service advisor got me in quickly, addressed my concerns and kept me updated. More
by mary.perfette
Verified CustomerEmployees Worked With
Cody service department
September 08, 2023
I got an oil change here (the works) and when I checked afterwords they had not filled up the other fluids such as my coolant and brake fluid as advertised in the fluids top off. They also rotated my tires afterwords they had not filled up the other fluids such as my coolant and brake fluid as advertised in the fluids top off. They also rotated my tires and afterwards my steering wheel has started jittering. More
by carsonx101
Employees Worked With
Josh Teeter
September 08, 2023
Travis has no customer service skills. He did not check on me in the waiting room, and he let me sit there for an extra 45-50mins after my car was finished. Matt Krogstad is the worker He did not check on me in the waiting room, and he let me sit there for an extra 45-50mins after my car was finished. Matt Krogstad is the worker who gave me the best customer service. He even let me know that my car HAD been done for that long. More
by OLIVIAMHOWELL2000
Employees Worked With
Other Employees :
Amanda Kaufman, Josh Teeter, Curtis Welch, Travis Honeycutt
September 02, 2023
Great experience. Everyone was helpful and very informative. My technician Tyler was great and very informative with prices and letting me know when it was done. Best Everyone was helpful and very informative. My technician Tyler was great and very informative with prices and letting me know when it was done. Best experience in a dealership I’ve had in a long time More
by karrissa.storjohann
Employees Worked With
Tyler Fowler
August 26, 2023
I only take my vehicle here cause it’s newer. Ed Morse Muscatine scratches the doors of my vehicle during a recall and refused to fix it. In fact Mark Krueger would not return calls and offered f Ed Morse Muscatine scratches the doors of my vehicle during a recall and refused to fix it. In fact Mark Krueger would not return calls and offered false promises to repair it. Iim disappointed that I use them to work on my vehicle at all…but this was a simple oil change More
by Mmiller49
