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Ed Morse Ford
Muscatine, IA
298 Reviews
75 YEARS OF AUTOMOTIVE EXCELLENCE
"Dealer of The Year" ~ Automotive News
"Quality Dealer" ~ Time Magazine
"Cadillac Dealer of the Year" ~ (multiple recipient)
"Cadillac Certified Elite Service Dealer" ~ (multiple years)
"Honda President's Award" ~ (multiple recipient)
"Mazda President's Council" ~ (multiple recipient)
"Toyota Chairman's Council" ~ (multiple recipient)
"Jack Smith Leadership Award" ~ General Motors (multiple recipient)
"National Dealer of the Year" ~ DealerRater
"Consumer Satisfaction Award" ~ DealerRater (multiple recipient)
"Top Rated Dealer" ~ CarGurus & CARFAX (multiple recipient)
"South Florida's Top Workplaces" ~ Sun-Sentinel & Workplace Dynamics
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 298 reviews
July 27, 2023
Your oil change price was $40. 00 higher than another Ford Dealer. I probably will not be back for service even though I bought the Lincoln from your dealership. 00 higher than another Ford Dealer. I probably will not be back for service even though I bought the Lincoln from your dealership. More
by RBARRETT5
Verified CustomerEmployees Worked With
Mike Rettig, Ali Guerrero, Amanda Kaufman
July 22, 2023
Would not drop off my car until after I paid for service, first time in all my years with this Ford dealer. Very inconvenient, does'nt feel like local business anymore. They delivered the Explorer to my hou first time in all my years with this Ford dealer. Very inconvenient, does'nt feel like local business anymore. They delivered the Explorer to my house and not to my office as I requested and have for many years. I had to get a ride home to get my car and keys. More
by dave.jones
Employees Worked With
don't know their name
July 22, 2023
Customer service was very good. Dealer was good to talk to. . They answered all my questions. Would definitely recommend this dealer. Dealer was good to talk to. . They answered all my questions. Would definitely recommend this dealer. More
by 3htk4b7kf
Employees Worked With
Mark Krieger, Jim Campbell
July 20, 2023
Amanda was professional in that she told me the charges up front, which I appreciated. However, when I went to pay the bill a 10% shop charge had been added to the bill which I was not informed of. This up front, which I appreciated. However, when I went to pay the bill a 10% shop charge had been added to the bill which I was not informed of. This seemed a hidden charge, although Amanda apologized. I think it is a poor business practice to add 10% onto a bill in this way. I was disappointed. More
by tmlee6404
Employees Worked With
Amanda Kaufman
July 15, 2023
Very poor and unprofessional service advisor. Tried to add unneeded service, unacceptable mark up on parts, and when bill came in lower, he increased labor costs. Will never be back and would war Tried to add unneeded service, unacceptable mark up on parts, and when bill came in lower, he increased labor costs. Will never be back and would warn anyone else to steer clear. More
by rf4wardmarch
Employees Worked With
Joshua Teeter
