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Ed Morse Ford

Muscatine, IA

Overview
Employees
Reviews
4.2
298 Reviews
75 YEARS OF AUTOMOTIVE EXCELLENCE "Dealer of The Year" ~ Automotive News "Quality Dealer" ~ Time Magazine "Cadillac Dealer of the Year" ~ (multiple recipient) "Cadillac Certified Elite Service Dealer" ~ (multiple years) "Honda President's Award" ~ (multiple recipient) "Mazda President's Council" ~ (multiple recipient) "Toyota Chairman's Council" ~ (multiple recipient) "Jack Smith Leadership Award" ~ General Motors (multiple recipient) "National Dealer of the Year" ~ DealerRater "Consumer Satisfaction Award" ~ DealerRater (multiple recipient) "Top Rated Dealer" ~ CarGurus & CARFAX (multiple recipient) "South Florida's Top Workplaces" ~ Sun-Sentinel & Workplace Dynamics
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3205 US-61

Muscatine, IA

52761

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Showing 298 reviews

January 10, 2024

I was billed after being told no charge. There was no charge when picking up keys More

by RSKHLL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Bedenbender
2.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2023

Fast and reliable. Great customer service experience. Respectable and trustworthy. Have great care while i waited for the vechile More

by YVI0725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Bedenbender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Krieger
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Jan 04, 2024 -

Ed Morse Ford responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Ed Morse Ford Lincoln Team

December 20, 2023

I had a wonderful experience with Ed Morse Ford. This is the third vehicle I have purchased from Ed Morse Ford and I continue to return for all my vehicle purchases. I will be a return customer! More

by mocochran1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Bedenbender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Krieger
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Dec 22, 2023 -

Ed Morse Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Ed Morse Ford Lincoln Team

December 19, 2023

It was a good experience. I did miss the vehicle inspection status that is usually attached to my receipt. But great service and very timely! More

by MCOSTELLO1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of their names...
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Dec 20, 2023 -

Ed Morse Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to contact us so we can make sure you have that inspection status. Sincerely, The Ed Morse Ford Lincoln Team

December 15, 2023

They were absolutely amazing and super willing to help with any recall issues I was having. I will definitely keep going back! More

by Cora Nath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department
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Dec 18, 2023 -

Ed Morse Ford responded

Thank you for leaving us this great review, Cora! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Ed Morse Ford Lincoln Team

December 14, 2023

Easy to work with. The service manager was very thorough in explaing how to handle recall. More

by SKELNHOFER90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guy
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Dec 15, 2023 -

Ed Morse Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of our team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Ed Morse Ford Lincoln Team

December 13, 2023

Ordered a 23 Maverick and 14 months later paid for a 24 Maverick at the original 23 price. No dealer incentives were given, though none were expected for such a high demand vehicle. More

by KJD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shane Stoltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Ed Morse Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear our team was helpful during both of your visits and that you love your new Maverick. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Ed Morse Ford Lincoln Team

December 09, 2023

I don’t know who Mark Krieger is, he wasn’t our sales person. All the staff was very friendly and I love my new vehicle, however I was disappointed to see my husband listed first on everything when the More

by sreedwulf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Our sales person was Freddy Ortiz who works for your Chevy dealership where we first went, he helped us find what I was looking for. Finance person I believe was Tyler at the Ford dealership
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Dec 12, 2023 -

Ed Morse Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Ed Morse Ford Lincoln Team

November 28, 2023

Purchased a 2023 Ford Escape and needed a replacement pull handle. Travis took care of the warranty work. 10 minute job. More

by kirkh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Honeycutt
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Nov 29, 2023 -

Ed Morse Ford responded

Thank you so much for your review! Happy customers are our goal and our mission at Ed Morse Ford Lincoln Muscatine, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The Ed Morse Ford Lincoln Team

November 17, 2023

Great place to deal with. Todd is a great salesperson this number from him. Got a good price on my trade in. More

by kirkh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Krieger, Todd Reinsager, Travis Honeycutt
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Nov 21, 2023 -

Ed Morse Ford responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Todd was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Ed Morse Ford Lincoln Team

Nov 21, 2023 -

kirkh responded

Great team to work with.

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