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Ed Morse Ford

Muscatine, IA

Overview
Employees
Reviews
4.2
281 Reviews
75 YEARS OF AUTOMOTIVE EXCELLENCE "Dealer of The Year" ~ Automotive News "Quality Dealer" ~ Time Magazine "Cadillac Dealer of the Year" ~ (multiple recipient) "Cadillac Certified Elite Service Dealer" ~ (multiple years) "Honda President's Award" ~ (multiple recipient) "Mazda President's Council" ~ (multiple recipient) "Toyota Chairman's Council" ~ (multiple recipient) "Jack Smith Leadership Award" ~ General Motors (multiple recipient) "National Dealer of the Year" ~ DealerRater "Consumer Satisfaction Award" ~ DealerRater (multiple recipient) "Top Rated Dealer" ~ CarGurus & CARFAX (multiple recipient) "South Florida's Top Workplaces" ~ Sun-Sentinel & Workplace Dynamics
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3205 US-61

Muscatine, IA

52761

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Showing 281 reviews

October 18, 2023

Dropped SUV off for 9:30 appointment for new tires and alignment Told it would take at least 2 hours because 3 were scheduled. We left and returned 4 hours later. Vehicle wasn’t ready and I had to wai More

by dbriggs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
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Oct 23, 2023 -

Ed Morse Ford responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Ed Morse Ford Lincoln Team

October 16, 2023

I was pleased with my service and will continue to go back. Thank you for your service. More

by SOSSIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman, Josh Teeter
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Oct 19, 2023 -

Ed Morse Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ed Morse Ford Lincoln Team

October 07, 2023

Didn’t even call or text us when finished Let us sit without a word for 2 hours More

by DEBORAH.MAROLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Kaufman, Josh Teeter
Report | Print
Oct 10, 2023 -

Ed Morse Ford responded

We’d like to thank you for sharing details of your recent experience at our dealership, Deborah. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, The Ed Morse Ford Lincoln Team

October 05, 2023

The service center was top notch. Got me in and out with great care for my vehicle. Kind & courteous staff. Will definitely be coming back here again for my vehicle's periodic mainten More

by mikharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman
Report | Print
Oct 10, 2023 -

Ed Morse Ford responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Ed Morse Ford Lincoln Team

September 30, 2023

Where are the people who knew me and knew my vehicle? Why do I have to re-establish relationships? What has Ed Morse done to a dealership I knew and trusted when it was Krieger's? More

by DSMAZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Reinsager, Amanda Kaufman
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Oct 03, 2023 -

Ed Morse Ford responded

Hello and thank you for this review. We understand change can be frustrating and scary, but we can assure you we are still here to help you with all of your vehicle needs. If there is anything we can do to help alleviate your worries and show you our dedication to quality customer service, please don't hesitate to reach out. We look forward to hearing from you. Sincerely, The Ed Morse Ford Lincoln Team

Oct 03, 2023 -

DSMAZZ responded

Scary?!!! Ed Morse is so out of touch with its customers. Making a service appointment is a real challenge. Having to hold for a person while being blasted with Ed Morse high volume commercials, then the person on the other end has an issue and the line goes dead. Has happened four of the last five times. I'm not scared - I'm pissed. I called another local Ford dealer to check on ordering a part today. You know what, the receptionist was professional, and thanked me for calling DAHL FORD. Krieger's used to thank me every time I stopped in. Now the only one who thanks me is Todd Reinsager. Most eneryone else is gone. And then someone at the Ford Store has relegated Todd to the GM Store. Not sure who's in charge but whomever it is, they may need some lessons on management. So tell me, does Ed Morse really appreciate my business? Don't bother to answer. I already know the answer. Everytime I step foot in the Ford Store you can just feel the tension. Something has gone astray.

September 27, 2023

Very friendly and knowledgeable service advisors who keep you informed. fast efficient and quality service at reasonable prices. More

by jlogel23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman, Josh Teeter
Report | Print
Oct 02, 2023 -

Ed Morse Ford responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Ed Morse Ford Lincoln Team

September 22, 2023

Cody was professional, helped with several problems. I will be coming back for repair needed. Surprised by a quick diagnosis of one car problem that was resolved quickly. More

by CAROLBONNESENRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody, Amanda Kaufman, Josh Teeter
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Sep 27, 2023 -

Ed Morse Ford responded

Carol, thank you for your kind words. We feel our service department is what makes Ed Morse Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Ed Morse Ford Lincoln Team

September 20, 2023

Service department communicated everything very well with me. They changed my oil and rotated my tires as well as assisted with an issue that they didn't have to. More

by CASMIDA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman, Josh Teeter
Report | Print
Sep 25, 2023 -

Ed Morse Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Ed Morse Ford Lincoln Team

September 19, 2023

When I bought my car, I purchase the Global Protection Plan - Gold Coverage. The way that it was sold to me described that if I have any necessity of break pre maintenance it would be covered. My car star More

by YURI.PRACIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Kaufman, Josh Teeter
Report | Print
Sep 21, 2023 -

Ed Morse Ford responded

Thank you for sharing this review regarding your experience with us, Yuri. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Ed Morse Ford Lincoln Team

September 14, 2023

Didn’t explain what was done . Didn’t explain recall. Not friendly. Didn’t do a courtesy wash. More

by PAINTLADY62
Recommend Dealer
Yes
Employees Worked With
Don’t know who anyone was
Report | Print
Sep 18, 2023 -

Ed Morse Ford responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, The Ed Morse Ford Lincoln Team

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