Ed Morse Delray Toyota - Service Center

Service nightmare continues We brought my son's new Prius in for a recall repair a week ago. The job was supposed to take one day. He went out of town the next day. They botch We brought my son's new Prius in for a recall repair a week ago. The job was supposed to take one day. He went out of town the next day. They botched the repair and fried his car's computer. He ended up driving my car out of town for his first big job interview--undue stress. They gave us a loaner and told us the car would be ready the next day. On Friday, having never heard from dealer, I drove there at 6 p.m. to pick up his car. Car was not ready. Our rep. (Brad) was nowhere to be found. I packed up the loaner and headed home. I left my walker there in the process. Yesterday (Monday) I called the dealer in the morning (8 a.m.) and left a voicemail. Having not received a reply I called again at 11 and left a message with receptionist. At 11:30 the service manager, Steve, called me back and said the reason for the delay was that they had to order the part (no explanation as to why they waited till Monday to do so). He told me the car would be ready today (yesterday) and that they would call me when it was. I asked about my walker and he said that he would "ask around" and also get back to me on that as well. No call. No car. No walker. The saga continues...... More

Airbag recall service Service performed quickly. Additional repairs done with no problem. This is a great dealership and they’re always prepared to deal with the unexpected Service performed quickly. Additional repairs done with no problem. This is a great dealership and they’re always prepared to deal with the unexpected issues that arise. More

Amazing service and very knowledgeable! Steven was very helpful and knowledgeable about my concerns, he knew exactly what was going on with my car and the issues I was experiencing. I must Steven was very helpful and knowledgeable about my concerns, he knew exactly what was going on with my car and the issues I was experiencing. I must say he quickly put my fears and concerns to rest and I was able to continue enjoying my new Toyota Corolla with peace of mind. That’s why I always choose EdMorse. Thank you Steven and Thank You EdMorse. More

Excellent Donna has always been fantastic regarding service and keeping me informed every step of the way and makes scheduling an appointment very easy and info Donna has always been fantastic regarding service and keeping me informed every step of the way and makes scheduling an appointment very easy and informed. More

Customer Satisfaction Steve Baez is the reason I service my vehicle at your dealership. Professional, polite and complete. I have dealerships closer to home (WPB) but choos Steve Baez is the reason I service my vehicle at your dealership. Professional, polite and complete. I have dealerships closer to home (WPB) but choose Ed Morse. Thank you, Doug Doran More

friendly service donna is friendly and I she gave good advice on the work that had done. I felt very confident about the service when I left donna is friendly and I she gave good advice on the work that had done. I felt very confident about the service when I left More

Great experience My service advisor Donna is wonderful . I love working with Donna . She is so pleasant and professional.. She keeps you informed through the entire p My service advisor Donna is wonderful . I love working with Donna . She is so pleasant and professional.. She keeps you informed through the entire process. Thank you. More

Great Service Center - Fair Price and Attentiveness I brought my car in for maintenance. Assistant Service Manager Scott Udell was very attentive to my needs. He was very thorough and fair price minded I brought my car in for maintenance. Assistant Service Manager Scott Udell was very attentive to my needs. He was very thorough and fair price minded. More

Truly exceptional and 100 Went there for service the staff were friendly and helpful I would like to recommend to anyone for service, they really help me with my problems Went there for service the staff were friendly and helpful I would like to recommend to anyone for service, they really help me with my problems More

Service Excellence. I have an outstanding service advisor who ensured that he understood my requests and followed through on making sure that all were met. Bradley is a t I have an outstanding service advisor who ensured that he understood my requests and followed through on making sure that all were met. Bradley is a true professional service advisor. More