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Ed Morse Delray Toyota

Delray Beach, FL

4.8
1,680 Reviews
For value and for service, it's Ed Morse! Check out our website for more details including Sales and Service hours. http://www.delraytoyota.com find car service savings at http://service.delraytoyota.com
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2800 South Federal Highway

Delray Beach, FL

33483

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Showing 1,680 reviews

September 30, 2021

Went for an oil change with an appointment. Almost 3 hrs later still waiting and no end in site. Take your business somewhere else. Service is horrible and they don’t think customers time is valuable. Also More

by Andi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
lowens
Oct 04, 2021 -

Ed Morse Delray Toyota responded

Andi, we regret to hear that you had a negative experience with us. This is not the culture that we promote here at Ed Morse Delray Toyota and we take that very seriously. We know that your time is valuable and hope to have a second chance to show you that. If you need anything further, please don't hesitate to reach out to me (Taylor Postin, Customer Service Manager) directly via email at TaylorPostin@edmorse.com. Thank you again for bringing this to our attention. Ed Morse Corporate Offices

July 26, 2021

Negative stars. Hit me at $4000 for a $2500 repair, told me there was no way to determine if the FOUR THOUSAND DOLLAR repair was even necessary without actually doing it. HUH?!? Remember, when you call More

by JetsonRING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chacho Lavistida
Jul 27, 2021 -

Ed Morse Delray Toyota responded

Curtis, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. In an effort to better understand your experience and work towards a resolution, we would appreciate a chance to speak with you. If you are willing, please reach out to me (Juan Lavastida, Service Manager) directly via email at ChachoLavastida@edmorse.com to discuss this further. Ed Morse Corporate Offices

Jul 27, 2021 -

JetsonRING responded

No. Another Toyota dealer offered a MUCH lower quote. Ed Morse Toyota is too sketchy to earn my business.

July 12, 2021

Money hungry scam artists! Run people! Jonathan told me they needed a credit card to hold a 4-runner I was very interested in. Which I was told was non-refundable and would be applied to the purchase of th More

by Pearsonapril3
Recommend Dealer
No
Employees Worked With
Jonathan Kriebel
July 05, 2021

Buyer beware! Purchased used vehicle and they did not disclose that the vehicle was damaged. Left several messages for management and no calls returned.I would not recommend this dealer. More

by None
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim (Big Jim) Riger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Plasencia
Jul 06, 2021 -

Ed Morse Delray Toyota responded

We regret to hear that you had a negative experience with us. This is not the level of customer service we promote at Ed Morse Delray Toyota and we take that seriously. In an effort to work towards a resolution, we would appreciate a chance to speak with you. If you are willing, please reach out to me (Charles Pierce, General Manager) directly via email at CharlesPierce@edmorse.com to discuss this further. Thank you again for bringing this to our attention. Ed Morse Corporate Offices

Jul 06, 2021 -

None responded

I have left the general manager several messages, he has not responded.

May 22, 2021

Exceptionally good service at Delray Toyota, especially if working with Jerry Vassilatos. It was very polite of him to stay even after working hours so that all could be taken care of my Toyota Corolla. Th More

by Benita D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vassilatos
May 24, 2021 -

Ed Morse Delray Toyota responded

Benita, thank you for trusting our team to service your vehicle! Our goal is to always provide exemplary and pleasant customer service, and we are elated to hear that that was the case during your visit. Do not hesitate to reach out if you need anything else. We hope to see you again soon! Ed Morse Corporate Offices

May 16, 2021

Frank Rojas:I want to take this opportunity to once Frank Rojas: I want to take this opportunity to once again thank you for your tireless and patient effort to help me find the exact car I wanted to More

by Sharyn Carr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Rojas
May 17, 2021 -

Ed Morse Delray Toyota responded

Thank you for taking the time to share your excellent experience with Frank! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices

April 21, 2021

Terrible experience.My truck is running fine, but I Terrible experience. My truck is running fine, but I regret buying it from Ed Morse Toyota. Once I put my deposit down, they made it nearly impossibl More

by trey.e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jean St. Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Hossain, Jonathan Kriebel
April 08, 2021

What a horrible experience. Will definitely buy my new Venza in other Toyota. We ended up leaving when the seller told us to go show around to try to get better prices (unbelievable!) More

by luismurano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor
Apr 09, 2021 -

Ed Morse Delray Toyota responded

Luis, we apologize as this is not the level of customer service we promote at Ed Morse Delray Toyota. We would appreciate another opportunity to earn your business. Should you wish to discuss, please do not hesitate to reach out to our Sales Manager, Jim Riger, via email at JimRiger@edmorse.com. Ed Morse Corporate Offices

March 10, 2021

The salesperson I dealt with was very deceptive. After my purchase I noted some significant defects in the 2019 VW Passat I purchased. When I called the dealership after the sale both the Internet sales repr More

by Alan R.
Recommend Dealer
No
Employees Worked With
Brian (Internet Sales), Kevin Gluckstal
Mar 11, 2021 -

Ed Morse Delray Toyota responded

Alan, thank you for bringing this to our attention. We hold high expectations of our staff when it comes to customer service and it's disappointing to hear that you did not experience that amongst the entire team. In an effort to work towards a resolution, we would appreciate a chance to speak with you. If you are willing, please reach out to me (Jim Riger, Sales Manager) directly via email at JimRiger@edmorse.com to discuss this further. Ed Morse Corporate Offices

March 07, 2021

jj and Donovan were freaking amazing, jj from the start just his personality and friendliness is what you sold us right away. No peer pressure just what an awesome experience. We drove two hours away and s More

by briantorres1991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ and donovan
Mar 08, 2021 -

Ed Morse Delray Toyota responded

Hi Brian! Hearing that you had such a wonderful experience means the world to our team. We aim to please every customer and make their experience as smooth as possible. If there is anything further that our team can assist you with, please let us know! We'd be more than happy to help. Ed Morse Corporate Offices

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