Ed Morse Delray Toyota

On November 30th, I came to the dealership to trade in a truck for a new one. My sales associate was Luis Arbulu and manager Anthony Katzelnik. Anthony told me that he was the manager of the entire sales de truck for a new one. My sales associate was Luis Arbulu and manager Anthony Katzelnik. Anthony told me that he was the manager of the entire sales department (General Sales Manager) so all managers work under him and that he would like to complete the deal since it was the last day of the month. After agreeing on the numbers, I asked to have the bed cover transferred from my old truck to the new one. Anthony told me that it's a 4 hour job (2 hours to remove the cover and 2 hours to install it on the new truck). He told me that if the installation is included in the deal, it would be $125 per hour so $500 total. However, if I pay it separately, it would be $250 per hour so $1,000 total. I couldn't understand why the rate is doubled. Anthony couldn't explain it either. So I decided to add the $500 to the deal. I also asked to have the 2 front side windows tinted. Anthony told me that there wouldn't be additional cost for the tint. Anthony introduced me to service advisor Will Gross who would take care of the service on Monday morning. I arrived on time for my appointment at 9:30 am on Monday December 2nd. Will advised me again that it will be 4 hours for the bed cover switchover and 2 hours for the tint. The tint technician took my truck for the tint work and finished it in 30 minutes (not 2 hours). I waited 1.5 hours and the technician that would be doing bed cover switch didn't pull in my truck yet. I walked back to Will and asked why it's taking so long. He told me that the technician is pulling in my truck within a few minutes. I waited another 1 hour. At that point, I became extremely frustrated that I had to wait so long. I went to speak with Anthony who couldn't really help me. I asked him who was his boss and he introduced me to Jim Tiger (General Sales Manager). So apparently Anthony wasn't a general sales manager but just a regular sales manager. I started explaining to Jim what happened. He wouldn't let me finish the conversation and interrupted me saying "Let me know when you're done speaking so that I can speak. How can a general sales manager not let a customer finish his side of the story? That was extremely rude of him. Jim told me that the technician is getting started on bed cover switchover and he will work as fast as he can. Jim also told me that it would be less than 4 hours since he asked the technician to work as fast as he can. I told him that I would like to get some of the $500 refunded because it wouldn't be a 4 hour job as I was advised. He denied my request. I then asked Anthony who was Jim's boss. Within a few minutes, Mark Stromberg (service director) walks over to me. He advises me that he can refund me $250 which is half of the $500. I agreed to his offer. At that point, my truck was already finished being worked on. I calculated and it took 1.5 hours for the technician to transfer the bed cover, not 4 hours. If I wouldn't be paying attention to how long my truck was being worked on, I w OK ukd have never known that I paid for a 4 hour job that took 1.5 hours to complete. I am a very upset customer and will never return back for service nor for future car purchases. I will also make sure to spread this around to others. More

I recently purchased a new Tacoma TRD Sport from Daniel Crespo at Ed Morse Delray Toyota, and I couldn’t be happier with the experience! The process was incredibly smooth and quick. Daniel was transparent, Crespo at Ed Morse Delray Toyota, and I couldn’t be happier with the experience! The process was incredibly smooth and quick. Daniel was transparent, friendly, and professional every step of the way. His welcoming attitude and great hospitality made the entire car-buying process enjoyable and stress-free. The team at Ed Morse Delray Toyota truly goes above and beyond to ensure customer satisfaction. We will definitely be back for our next vehicle purchase and highly recommend Daniel Crespo to anyone looking for an exceptional car-buying experience. Thank you, Daniel, for making this process so easy and enjoyable! More

Thank you for the great customer service, You treated me and my boys like family and I really appreciate the kindness you showed. and my boys like family and I really appreciate the kindness you showed. More

I bought a car from Ed Morse, Toyota. The sales person that I’ve dealt with is named Daniel Crespo. The transaction was completely smooth thanks to Daniel. I highly recommend, if youre lo The sales person that I’ve dealt with is named Daniel Crespo. The transaction was completely smooth thanks to Daniel. I highly recommend, if youre looking to purchase a vehicle, then you MUST seek out Daniel. This is the one and only sales person that I can recommend you speak to. He will play a straight hand with you and get you the best deal. Best of luck! More

On November 13 I visited Ed Morse Toyota to have a leaking rear shock checked out. The service department confirmed the shock was leaking, that they needed to order the replacement part (s) and that leaking rear shock checked out. The service department confirmed the shock was leaking, that they needed to order the replacement part (s) and that the car was still under warranty. When I didn’t hear anything back I called on Monday Nov. 18 to see if the part had arrived and if so, to schedule an appointment. I was given an appointment for Nov 20. On Nov 20, I arrived 15 minutes early for the appointment, was checked in and told it would take a solid two hours to perform the repair. No problem since I had already researched the typical time it takes for a “skilled” mechanic to remove an old shock, install a new one and to adjust the suspension. Three hours later I checked on the status and was told it was nearly completed but that they needed another half hour to check everything out. No problem. An hour and a half later I was told they had ordered the wrong part, my car was “disassembled” and I would need to use their loaner car service. Now, a day later, I’ve had to call and see if there is any update on my cars status. So far NO RESPONSE! Since I don’t feel comfortable driving a loaner car to Virginia to see my family for Thanksgiving, I guess I will be stuck here. I understand delays and unforeseen circumstances but the lack of communication from Ed Morse Toyota is inexcusable. No way to treat an 80 year old Viet Nam veteran!! More

I had a fantastic experience at Ed Morse Delray Toyota, thanks to my salesperson, Daniel Crespo. The service was excellent, and Daniel made the entire process seamless and enjoyable. He went above and beyo thanks to my salesperson, Daniel Crespo. The service was excellent, and Daniel made the entire process seamless and enjoyable. He went above and beyond, and by the end of it, he became a great friend of mine. I couldn’t be happier with my new Grand Highlander Limited! Daniel is simpático—a perfect 10! The transaction was smooth, and everything exceeded my expectations. Highly recommend him and this dealership. Joia bom demais! More

Jeffrey Jean was the best sales person that I’ve dealt with within the last 25 years. A true professional, very dedicated to helping me and my family work through this lease buyout. Thank you, JJ with within the last 25 years. A true professional, very dedicated to helping me and my family work through this lease buyout. Thank you, JJ More

We had a beautiful experience with Daniel Crespo and Nicole Minello in our purchase on the Toyota Corolla LE, Daniel is very professional. Nicole Minello in our purchase on the Toyota Corolla LE, Daniel is very professional. More

Daniel was extremely helpful and very polite during the interaction. He helped me get into a car! interaction. He helped me get into a car! More

I recently purchased a new RAV4 XLE from Ed Morse Delray Toyota and had an excellent experience. My salesperson, Daniel Crespo, was incredibly personable and professional. He demonstrated great patience thr Toyota and had an excellent experience. My salesperson, Daniel Crespo, was incredibly personable and professional. He demonstrated great patience throughout the process, making it enjoyable and stress-free. Additionally, the business manager, Nicole Minello, was efficient and thorough, ensuring everything went smoothly. Overall, the entire team provided outstanding service, and I couldn't be happier with my new car. Highly recommend this dealership! More