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Ed Morse Delray Toyota
Delray Beach, FL
1,657 Reviews
For value and for service, it's Ed Morse! Check out our website for more details including Sales and Service hours. http://www.delraytoyota.com find car service savings at http://service.delraytoyota.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 6:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 1,657 reviews
August 09, 2013
I have had my car serviced three times since I purchased it. From the sale to the service I am completely satisfied and if any problems arise to please let them know. it. From the sale to the service I am completely satisfied and if any problems arise to please let them know. More
by Josephdig
Employees Worked With
Steve Baez, Steve Baez
August 08, 2013
I always have my car serviced here! Steve is honest, friendly, personable, knowledgeable, and accommodating. I usually stay at the dealership while my car is being serviced, and the amenities are very friendly, personable, knowledgeable, and accommodating. I usually stay at the dealership while my car is being serviced, and the amenities are very satisfactory. The staff on the whole are amiable and helpful. Because I am a loyal customer, I receive the same treatment right back to me. I have never been dissatisfied with the services provided by this dealership. I will continue to have my car serviced here, and will probably buy my next car here! More
by postoncl
Employees Worked With
Steve Baez
August 06, 2013
I have been dealing with Dave Romeo and Susan Fox for approximately 10 years. Because of their expertise, honesty, friendliness, fairness, and genuine concern in dealing with me, I would highly recomme approximately 10 years. Because of their expertise, honesty, friendliness, fairness, and genuine concern in dealing with me, I would highly recommend this dealership. The reason I and my Dad have bought the last 3 cars at Ed Morse Delray Toyota is strictly because of Dave Romeo & Susan Fox! The Service area is clean, and everyone is so very helpful. If I owned a business, I would require all employees to be trained by Dave & Susan. I would recommend Ed Morse Toyota to anyone looking to purchase a car, or anyone in town that might need service. In fact, my friend just purchased a car from Ed Morse Toyota based on my recommendation. Too bad I could only give them 5 stars....they deserve 10 stars! More
by imhealthy
Employees Worked With
Susan Fox, David Romeo
August 06, 2013
I had service with Susan fox recently and it was done quickly/quality. I have been to this location before and its always a good experience. Highly recommend. quickly/quality. I have been to this location before and its always a good experience. Highly recommend. More
by briansmith69
Employees Worked With
Susan Fox
July 27, 2013
I bought a 2013 Toyota Corolla 10 months ago. I spent $22,000 on this new car. I have previously owned a Toyota and am loyal to Toyota vehicles. About 3 weeks ago I noticed that I had large rust spots on $22,000 on this new car. I have previously owned a Toyota and am loyal to Toyota vehicles. About 3 weeks ago I noticed that I had large rust spots on the back headliner of my car. One rust spot was in the middle of the headliner and the other was along the side panel. I immediately knew this was not normal in a brand new car. I took the car to Ed Morse DelRay service. The service I received was among the worst I have ever experienced. The service advisor that looked at my car is Donna. I showed her the rust spots and she said she would send it back to have the technition look at it. She came back and told me that it was not rust but “food”. I knew immediately this was completely false. I know nothing about cars but I do know the difference between rust and “food”. I took my car to Lipton Toyota and they agreed the spots were not “food”. They sent the car back to the techniction and came back to me and told me that it was rust and the headliner needs to be completely replaced. I am absolutely disturbed by the way Donna handled this. All it takes it common sense to know the difference between rust and food. I showed the spots to several people and they thought that I was joking that a service advisor at a dealership told me I had food spots on the headliner of my car. I don’t have kids and I don’t have people that sit in my back seat that would rub food all over the headliner. One person I showed the spots to that has kids told me that kids wouldn’t even rub food in those areas. It is completely obsured to tell someone that rust is food. I am thankful for Lipton Toyota and they couldn’t stop laughing that I was told that the spots in my car were food. After I visited Lipton I immediately called and talked to Carroll Busbee and she said she would immediately tell the manager. I received a call from donna saying that there was no bulletin on this issue. This greatly disturbed me because who cares if there is or not. Is it not her job to find what is causing it? Does she need a bulletin to tell her I have rust in my car? Donna also asked me for the contact information for Lipton. I know she called them and all she kept saying was there is no bulletin. Which they of course put her in her place saying, well it isn’t food? of course she had no response. I also contacted Toyota corporate. Toyota corporate told me they contacted Carroll Busbee and she again told them that there was no bulletin. Toyota corporate told me that they rely on the dealership’s technical expertise to diagnose and repair any conditions that may develop with a vehicle. Toyota corporate said you have access to technical resources should you need it. I hope this isn’t the direction of the dealership to only service and repair vehicles based on a bulletin. Toyota corporate agreed that bulletin or no bulletin Donna’s responsibility was to repair my car and advise me of the issue. Does it bother you that you have a service advisor advising rust is food? I have been to tons of dealership and have never been to a dealership that didn’t want to advise me on the issue or even worse they didn’t want to fix the issue. It is very scary that Donna needs a bulletin to know there is an issue. I hope this is not common practice at the dealership. Donna and Carroll seem to keep saying there was no bulletin, but is this an excuse for the mistake Donna made? I am greatly disturbed that they keep saying that there is no bulletin because I am supposed to then be ok with it? There was a bulletin for the 09-12 which again disturbs me because then Donna should have used her common sense to think there might be an issue with the 2013. If there is no bulletin then Donna should have figured out why my 2013 has rust in it. That is her job isn’t it? Lipton Toyota fixed it! They got the whole $1500 covered with my warranty. They knew it was not normal and went above and beyond. More
by slomc1ca
Employees Worked With
Donna Pacifico
June 25, 2013
My 94 yr old mother can't drive anymore so we brought back her leased toyota. Fred was rude, dismissive, and berated my mom about where she bought the car. If this is what this dealership is like then back her leased toyota. Fred was rude, dismissive, and berated my mom about where she bought the car. If this is what this dealership is like then you don't want to shop here. Awful customer service. In fact my mother would have bought the car here last July but the sales people were not interested in helping her then either More
by Laneyc
Employees Worked With
Fred Fromann
May 14, 2013
It takes a lot for someone to actually want to write a review on someone these days. I worked on my own vehicles for years and no longer have the time to do it. I have been through the gauntlet of ma and review on someone these days. I worked on my own vehicles for years and no longer have the time to do it. I have been through the gauntlet of ma and pa shops where I found myself having to turn down the shops quote because they were just to far out there. John Alsopp is a service advisor that I stumbled upon and haven't looked back since. It's normal to cringe when thinking about visiting a dealership, but these guys know how to make you feel like your important. John Alsopp and the Toyota mechanics at Ed morse delray deliver time and time again. I have been dealing with the service department for my 2001 Toyota solara for 3 years now and they have been there to provide routine service and advice that has always been correct,right on point, and not overboard. I have never felt pressured or lied to. I would strongly recommend this dealership for service. Meet John for yourself and you will see what I mean. More
by Jswizz02
Employees Worked With
John Allsopp
February 19, 2013
David Romeo is very trustworthy and friendly. Always honest, explains everything. I feel that he has my best interest at heart and is not trying to sell me things i don't need. honest, explains everything. I feel that he has my best interest at heart and is not trying to sell me things i don't need. More
by maureeno
Employees Worked With
David Romeo
December 27, 2012
David Romeo is the true meaning of SUPERIOR CUSTOMER SERVICE!! His professionalism and attention to detail far surpasses my expectations each and every time one of me three toyotas are brought in for s SERVICE!! His professionalism and attention to detail far surpasses my expectations each and every time one of me three toyotas are brought in for service. I live in Coral Springs and live very close to another Toyota dealership and pass right by on my way to Delray Toyota. With David Romeo providing OUTSTANDING service I wouldn't bring any of our cars anywhere else!! I hope David is commended for his customer service and professionalism. He is a true asset to Delray Toyota! More
by EAH33076
Employees Worked With
David Romeo
December 05, 2012
David Romeo is fantastic, It is an absolute pleasure to work with David and his customer service goes above the call of duty. I would highly reccomend this dealership based on the David's professionalism. work with David and his customer service goes above the call of duty. I would highly reccomend this dealership based on the David's professionalism. More
by carl feller
Employees Worked With
David Romeo
