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Ed Morse Delray Toyota

Delray Beach, FL

4.8
1,658 Reviews
For value and for service, it's Ed Morse! Check out our website for more details including Sales and Service hours. http://www.delraytoyota.com find car service savings at http://service.delraytoyota.com
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2800 South Federal Highway

Delray Beach, FL

33483

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Showing 1,658 reviews

March 20, 2015

Professional, competent, honest I have had four Avalons and have always had excellent service especially under the management of David Romeo. I always feel like I am listened to and More

by jandilor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo
March 11, 2015

Dave Romeo I love coming to Toyota . I have come there for 10 years because of Dave Romeo .He is professional,efficient and provides excellent service and knowle More

by Ellspry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo
Mar 25, 2015 -

Ed Morse Delray Toyota responded

Thanks so much for your positive feedback. Dave is very professional and takes the time to get to know each and every customer. His friendliness makes it easy for customers to express their concerns and he listens to what they have to say. We appreciate that you have taken the time to share your comments with others. Sincerely, Helene Segool Customer Relations Director Ed Morse Delray Toyota/Scion

March 11, 2015

Outstanding Service Department Service Manager Dave Romeo was called to make an appointment for my 2010 Sienna. I had a few things needed to get done, and Dave was waiting on my ar More

by pug22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo
Mar 25, 2015 -

Ed Morse Delray Toyota responded

Fantastic to hear ! Your loyalty and patronage is greatly appreciated. David has been a member of our management team for a long time. He is customer driven. We have many testimonials such as yours praising him. We want you to know that we appreciate that you have taken the time to express your opinions about your service experience. Thanks so much ! Sincerely, Helene Segool Customer Relations Director Ed Morse Delray Toyota/ Scion

February 23, 2015

By far, the best service department Can't say enough about the phenomenal service we consistently receive at Delray Toyota. David Romeo keeps the service department running at its best More

by ufgator1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo
Mar 25, 2015 -

Ed Morse Delray Toyota responded

Fantastic ! Your comments make us feel great. Dave and the entire team work very hard to make sure each and every customer has a satisfying service experience. Thanks for taking the time to express your feelings and share them with others. Sincerely, Helene Segool Ed Morse Delray Toyota/Scion Customer Relations Direcotr

January 19, 2015

HORRIBLE EXPERIENCE!! Everything about this place is misleading! Sat for hours just to get a price! Said had to do a credit application to take a test drive, wow!!! Had eno More

by mj1200069
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
managers on duty, don't know there names!!, Steve Baez
January 08, 2015

Great Service Department I have been going to Ed Morse Delray Toyota to service my car for years and have always had a terrific experience. Service Manager, David Romeo, has More

by Raanderson2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo
Jan 19, 2015 -

Ed Morse Delray Toyota responded

We appreciate your positive feedback. Our Service Manager, David Romeo is an invaluable member of our Service Department. We often receive complimentary messages regarding his professionalism. We value your customer loyalty and will continue to do everything we can do to earn your continued patronage. Sincerely, Eric Silcox, Director Fixed Operations Ed Morse Delray Toyota/Scion

November 17, 2014

Service Bringing our cars to David Romeo for several years. Every experience surpasses our expectations. David is a true professional trust worthy and work i More

by EAH33076
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo
Jan 19, 2015 -

Ed Morse Delray Toyota responded

Thanks for the positive feedback. We appreciate the good-will that you have expressed towards our Dealership. We'll be sure to let David know how happy you were. Sincerely, Eric Silcox, Director Fixed Operations Ed Morse Delray Toyota/Scion

October 03, 2014

Signing Sale Documents Doesn’t Guarantee Purchase at Delray After negotiating, agreeing, turning-in the title of a trade-in and signing documents for the purchase of a new Toyota Avalon, a manager of Ed Morse T More

by fmbravo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Vicciarelli , Frank Paciello
Nov 10, 2014 -

Ed Morse Delray Toyota responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. We sincerely regret this misunderstanding. Sometimes mistakes happen. This clearly was a mistake and we regret the inconvenience it has caused you. Hope you give us another chance to turn things around. Sincerely, Helene Segool Customer Relations Manager Ed Morse Delray Toyota 561 276-5000 ext. 1101

Nov 10, 2014 -

Ed Morse Delray Toyota responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. We sincerely regret this misunderstanding. Sometimes mistakes happen. This clearly was a mistake and we regret the inconvenience it has caused you. Hope you give us another chance to turn things around. Sincerely, Helene Segool Customer Relations Manager Ed Morse Delray Toyota 561 276-5000 ext. 1101

August 29, 2014

Excellent Service Time After Time! The folks working at Ed Morse Delray Toyota truly care about the service they provide! Their pride in the product they deliver and the level of dedica More

by My Camry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo
August 27, 2014

New Camry! I have been with Ed Morse for over 12 years with truly excellent service for my 2003 Highlander. Dave Romeo is a delight, and a total professional. I More

by unicorns3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Mendelsohn, Ben Burnett
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