Ed Morse Delray Toyota

Service Every time is a wonderful service experience. Steve Baez treats me like VIP and he is as professional and knowledgeable as they come. If you are in ne Every time is a wonderful service experience. Steve Baez treats me like VIP and he is as professional and knowledgeable as they come. If you are in need of service make sure you ask for Steve Baez. More

Epitome of greedy, sleazy car dealership. Visited the dealer to look to buy a Scion TC. I like Scion since they offer a "pure price" Pure Price was created to avoid haggling and create a trans Visited the dealer to look to buy a Scion TC. I like Scion since they offer a "pure price" Pure Price was created to avoid haggling and create a transparent sales process. This dealer has choose to circumvent the "pure price" by adding an addendum beside the Factory Window sticker. The same mats the service department sells for $135 are sold for $299. Nitrous in the tires costs pennies, and is priced at $399. A safety kit that can be purchased any where else for less than $40 is priced at $199. So while they advertise "No Dealer Fees". This is a clear deception, since they load the car with overpriced accessories. When I asked the sales person if the items could be removed they said No and that in place of a dealer fee they decided to add these items for profit. I will travel to a dealership that is honest and open. Every business should make a profit, but to do it by deceptive practices as such takes away from the car buying experience. More

Service department is top notch I have been going to Delray Toyota for many years and I am still very happy each and every time I leave the facility. The staff are helpful and friend I have been going to Delray Toyota for many years and I am still very happy each and every time I leave the facility. The staff are helpful and friendly. The manager, Dave Romeo, is an incredible asset to their company. He goes out of his way to help and expedite your visit to the service department. He is friendly and seems genuinely concerned that you are happy with the service you receive. More

Fast Service I was driving on I-95 & my service light came on. It was time for my tire rotation, so I called Dave Romeo to see when was best for him to to service I was driving on I-95 & my service light came on. It was time for my tire rotation, so I called Dave Romeo to see when was best for him to to service my car, and he said bring it right now. he was waiting formed to arrive & had me out of the dealer within 30 minutes. He is always super friendly and efficient which is why I choose to drive past several other Toyota dealers to deal with him. More

AC repair I recently brought my truck in for AC service. I live a mile from Al Hendrickson Toyota, but travel to Delray for the quality of service and care tha I recently brought my truck in for AC service. I live a mile from Al Hendrickson Toyota, but travel to Delray for the quality of service and care that I receive from David Romeo at Ed Morse. I will continue to recommend Ed Morse Delray Toyota to my friends and family for purchasing new vehicles and service. I have only positive experiences as a customer for the last 9 years. More

Routine service visit I travel all the way from Pompano Beach to visit this service center because of the phenomenonal service I receive from Dave Romeo. There are plenty o I travel all the way from Pompano Beach to visit this service center because of the phenomenonal service I receive from Dave Romeo. There are plenty of Toyota dealers closer to my house but I know from experience (I've owned cars for the last 15 years) that not all are created equal. Dave Romeo goes above and beyond to make sure my 2013 Toyota Avalon is always running like new. I will continue to buy my cars from Ed Morse Delray because quality service centers are so hard to find. More

Outstanding service department I travel to this dealership for service all the way from Parkland because of the excellent service I consistently receive. David Romeo and the service I travel to this dealership for service all the way from Parkland because of the excellent service I consistently receive. David Romeo and the service team always treat me like family which is why I keep coming back. I highly recommend this dealership for service no matter what type of vehicle you have. More

Was a loyal service customer until how I found out how they For the last few years since moving to South Florida I had been using the service department with a service advisor John Allsop and had little issues For the last few years since moving to South Florida I had been using the service department with a service advisor John Allsop and had little issues until my last two visits, one with my Sequoia and then with my Scion Xb. First case was a charge for a service I declined .. clearly marked on receipt that I declined the service, but it was on the bill. I paid it but was not happy about it. The second which happened last week, I had an appointment for a Scion Boost 15k service, I was a too busy and sent my wife in for a simple oil change .. I had to change the front tires due to a neighborhood slashing a couple months ago and told her no rotation and certainly no car wash in their swirl master.. I called her over an hour past our appointment time to see if she was on the way home yet and she said she was still waiting. About 15 minutes later I get a call from her from John's office telling me they want to change the air filter and give it a 4 wheel alignment. I had just checked the filter last week and it was fine so i told her to decline it as well as the 4 wheel alignment as my family has been in the tire business since there have been wheels and tires and I did not notice any unusual wear. When I got home from work, I found the estimates for the air filter on my desk and couldn't believe they even tried to sell this to my wife ... "air induction special air filter" is what they called it ..and the price ... remember this is for a Scion Xb .. $139.95 ... !!!! Are you kidding me!! A K&N which is the highest rated for a race car is only $45 ... then I looked up the Scion specs and community forums and my cousin who is a Master Mechanic specializing in front ends and alignment, and found out that that the rear is not adjustable unless you use a special aftermarket kit which is not even advised. Basically the rear track is not adjustable ... but for $69.95 ..they can tell you they can.. this is outright FRAUD !!! Do you really think the mechanic or "Tech" Jean Francois should have tried to upsell these items on a 1 year old car ? or is it John in the service advisor? Either way they have lost a loyal customer and I would warn anyone looking for Toyota Service to try elsewhere! More