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Ed Morse Chrysler Jeep Dodge Ram

Muscatine, IA

Overview
Reviews
4.2
272 Reviews
Call Dealership (563) 263-5324

3205 US-61

Muscatine, IA

52761

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Showing 272 reviews

January 24, 2024

Overall I had a good experience having my oil changed. The staff was friendly. The price was reasonable. I was able to schedule my service on-line and on a Saturday morning which worked great with my busy More

by MIDWESTCHARMGIRL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Honeycutt
Report | Print
Jan 26, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we always want to make sure our customer's vehicles are given the time and attention they deserve. Please let us know if there's anything else we can do for you. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

January 17, 2024

Great service team Willing to go the extra mile to keep the customer happy and informed More

by WMHILGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wood, Travis Honeycutt
Report | Print
Jan 22, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

At Ed Morse Chrysler Dodge Jeep Ram Muscatine (MICR), our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

January 05, 2024

Very happy with the service I have received here recently and in the past always feel respected and important by all I come in contact with there. More

by BOONIE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Witmer
Report | Print
Jan 09, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

December 16, 2023

Professional courteous kind helpful seen that my needs were met and kept cost to a minimum More

by STEVENKATHY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis and Corey or Colby , Travis Honeycutt
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Dec 19, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

Steven, we are so glad we could take care of all of your needs at Ed Morse Chrysler Dodge Jeep Ram Muscatine. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

November 30, 2023

The service department took care of all the paperwork to file a claim with our extended warranty. More

by LANE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Honeycutt
Report | Print
Dec 05, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Ed Morse Chrysler Dodge Jeep Ram Muscatine's Service Department. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

November 29, 2023

I have been having many problems with the "check engine light" on my vehicle. The organization has not been able to diagnose this. The customer service personnel are very cordial and apologetic however t More

by KAIZEN1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with any of the above for the transaction I am talking about however there is no option other than to choose a rating. I worked with Shane several times and he does a good job.
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Dec 01, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

Kaizen, thank you for providing this feedback about your experience at Ed Morse Chrysler Dodge Jeep Ram Muscatine (MICR). Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

November 28, 2023

Cory or Cody was professional, kind,courtesy and attentive to my needs and made sure all my concerns were met thank you More

by STEVENKATHY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey or Cody, Travis Honeycutt
Report | Print
Nov 29, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

Steven, we are so glad we could take care of all of your needs at Ed Morse Chrysler Dodge Jeep Ram Muscatine. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

November 17, 2023

Shane was great to work with. He answered my questions when talking to him on the phone and was great to work with in person. Excellent sales staff all around. More

by lowebonte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler. , Shane Stoltz, Mark Krieger
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Nov 20, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for your review of our sales team. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

November 17, 2023

Truck was done when they said it would be. And it was sitting out away from everybody's vehicle like I asked them to do To keep it from getting door nicked. More

by JOHN.CUSTOMART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Honeycutt, Josh Teeter
Report | Print
Nov 21, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

First and foremost, thank you for stopping by to leave this incredible review, John. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. We're happy to see that your visit reflects these values and that our team assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

November 16, 2023

I had a discount coupon and didn’t receive til I questioned why it was not on my final bill (despite being told it had been applied—which it hadn’t been) More

by KATHYRKAUFMANN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Amanda Kaufman
Report | Print
Nov 16, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

We would like to thank you for sharing this review, Kathy. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team so we can ensure this does not happen again. Please contact us if you would like to further discuss your visit. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

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