Ed Morse Chrysler Jeep Dodge Ram

The shop was very clean and the shop personnel were very courteous and professional. Upon completion of the service they explained the condition of my vehicle and they washed it. courteous and professional. Upon completion of the service they explained the condition of my vehicle and they washed it. More

Was charged to look at my broken radio when I told them it was broken. it was broken. More

Dealer broke (bent) my hood lock for the Jeep, and then wouldn't admit they did it. When talking to the manufacturer the only way the damage (bending the latch) to the lock could have occurred is by someo wouldn't admit they did it. When talking to the manufacturer the only way the damage (bending the latch) to the lock could have occurred is by someone trying to pry or open the hood with a screwdriver to tool. (bent latch) Now, the dealership said that is was probably someone trying to break in, however the lock turned just fine before taking to the dealership, and no thief would re-latch the hood side latches, if that was their intention and would have probably damaged more. You could clearly see what had happened, and there were small scratches on the fenders where someone clearly leaned over the hood. If they had tried to unlock it, and it wouldn't unlock like they said, there would be no scratches on the fenders from leaning over trying to lift the hood because the lock in right in front. I'm sure you have overhead cameras on the bays and I believe that you would see this happening. I'm very disappointed in this service, and it seemed like it was also expensive for just an oil change, nothing else was done. I usually am pleased with service on this and other vehicles I take there. Not a good experience, not sure we will continue bringing vehicles in for service in the future. Just own up to it. The bent latch and tumbler was $20 with shipping, and you had the opportunity to make it right. More

Everything went well. Not sure first time using since the name change. The truck wasn't washed, maybe you don't do that anymore. I have questions but no one to ask. Not sure first time using since the name change. The truck wasn't washed, maybe you don't do that anymore. I have questions but no one to ask. More

Bill, at Ed Morse Dodge Ram dealership in Muscatine, had been a the only salesman I have ever worked with that has been over the top awesome after purchasing my Challenger from this dealership. I have had a been a the only salesman I have ever worked with that has been over the top awesome after purchasing my Challenger from this dealership. I have had a few appointments for rustproofing, lock repairs, and next will be dent removal, and he had been there to assist in seeing up the with, providing a loaner while they have the car, and reminds me of my appointments every step of the way! This kind of 5-start treatment is exactly how all dealerships should be and everyone would be a satisfied/loyalcustomer for life! I know I am! Thank you Bill, for going above and beyond! Love this guy!!!! More

My last review didn't stay up long so I'll try again Iwant everyone to know to make sure you get everything you do at ed morse in writing or you'll get screwed over like I did, Iwas supposed to get some Iwant everyone to know to make sure you get everything you do at ed morse in writing or you'll get screwed over like I did, Iwas supposed to get some minor body work done, but when all the paper work was signed and they got there money it was all different then they said they wouldn't stand behind what they said I think that's pretty sad /they even have a body shop, you can't trust them Ill never buy anything from there again More

I took my truck in for an oil change and paid $70. As the employee was leaving the shop with my truck, he took it out of drive as he was moving to rev it up. Just because i have louder pipes does not As the employee was leaving the shop with my truck, he took it out of drive as he was moving to rev it up. Just because i have louder pipes does not give them a right to treat my truck that way. I will never go back here again. Avoid this dealership doing it to you. What a shame. More

Worked me in to do rotation/alignment so I could drive almost 600 miles to Vanderbilt. Thanks almost 600 miles to Vanderbilt. Thanks More

I was a little disappointed that it took over 4 hours to get an oil change and car checked over. I had an appointment at 11:00 and wasn't finish until 3:30. The explanation was that they were short a tech get an oil change and car checked over. I had an appointment at 11:00 and wasn't finish until 3:30. The explanation was that they were short a tech that day. I don't think it took that long to get to my car. It really messed up my day, as it is the only car we have. I have a feeling they put a few cars in ahead of mine. We have been with Kriegers for approx 50 years and don't care to be treated like this from Ed Morse. More

We are new customers to this business. Service was prompt, friendly, knowledgeable and accommodating . Comforting to know our cars are being taken care of properly. Thank you! Service was prompt, friendly, knowledgeable and accommodating . Comforting to know our cars are being taken care of properly. Thank you! More