Ed Morse Chrysler Jeep Dodge Ram
Muscatine, IA
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We have been going to Kreisler’s for years. This was our first experience with Ed Morse since the switch and it was extremely disappointing. We scheduled an appointment for our truck due to war This was our first experience with Ed Morse since the switch and it was extremely disappointing. We scheduled an appointment for our truck due to warranty issues and the truck was not even looked at for 2 days. We didn’t have the truck for over a week and it’s not even fixed. We’ve been buying vehicles at this location for years. They called to tell us that one of the batteries was bad and asked us if we wanted them to replace it and when we got our receipt there were two batteries on it which we didn’t ask for. Once the truck is fixed, I don’t know that we will be back. More
Needed adjustment with rear seat which was frozen- couldn't raise or lower it. They "adjusted" the wrong seat and then corrected the error. The rear seat seems to be working fine. waited over a wee couldn't raise or lower it. They "adjusted" the wrong seat and then corrected the error. The rear seat seems to be working fine. waited over a week to have this done; process took maybe 1/2 hour including correcting the initial "adjustment" More
I just happened in to get air in my tires. Joe found a serious problem with one of the tires. He saved me from a Christmas alongside the highway. Joe was very obliging. Joe found a serious problem with one of the tires. He saved me from a Christmas alongside the highway. Joe was very obliging. More
I was shopping for new trucks for a while and knew nothing about Ram as I used to drive GM and then Ford. Jim answered all my questions and was able to test drive multiple trucks before making my deci nothing about Ram as I used to drive GM and then Ford. Jim answered all my questions and was able to test drive multiple trucks before making my decision. Most importantly, Jim and the rest of the dealership worked with me around my work schedule. I am a night shifter and they respected my sleep schedule. All phone calls and in person meetings were set around my schedule. For those of you who have never worked nights... this is a big deal as sleep is a premium commodity. Everyone at the dealership was friendly and accommodating. Pricing was great and there was no BS. The undercoat and rustproofing was done in a very timely manner and the vehicle was ready to go when they said it would be. Everything was pain free and no hassle, which is how buying a new vehicle should be. More