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Ed Morse Chrysler Jeep Dodge Ram

Muscatine, IA

Overview
Reviews
4.2
272 Reviews
Call Dealership (563) 263-5324

3205 US-61

Muscatine, IA

52761

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Showing 272 reviews

January 23, 2023

Lack of response. Called twice with no response and wasn't fixed. Appt was at 10am. More

by sagil6617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Rettig
Report | Print
Jan 25, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. We would like the opportunity to hear more about what happened. Please contact us so we can work towards a resolution. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

January 18, 2023

Fast service. I got my oil change appointment the next day. Very pleased with the service More

by variniabruns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rettig
Report | Print
Jan 23, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Ed Morse Chrysler Dodge Jeep Ram special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

January 13, 2023

Had an inspection done on my car and got told I needed to get many things done to it so the noise would go away, but when I got home and looked at it myself I only needed one out of the five. Very disappoint More

by venturakaryna4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Campbell
Report | Print
Jan 18, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

January 11, 2023

Will only go to Ali! ! She is the BEST!! The guys are always willing to help no matter what. More

by pollianna416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALI GUERRERO, Mike Rettig
Report | Print
Jan 17, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

January 09, 2023

Gave four stars just because you forgot to place the tire air cap back on one of my tires once it had been rotated. More

by raybolton62
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rettig
Report | Print
Jan 12, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

We appreciate you for letting others know about your experience! If you ever need anything in the future or wish to discuss your experience further, please don't hesitate to contact us. Take care! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

January 07, 2023

My engine light came on the day before a big snowstorm. I asked them if I could drop it off that day, then they could check it out when they had time. There was a cancellation that afternoon. Luckily, it More

by sbunn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Rettig
Report | Print
Jan 10, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

January 05, 2023

The service was good but I feel like could have done a better job at keeping in touch With the progress of my vehicle More

by grimlin2k6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rettig
Report | Print
Jan 10, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

We are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

January 02, 2023

Would have been a 5 star had we been able to get a rental car sooner. Other than that the service was great. More

by dave.r.conger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rettig
Report | Print
Jan 05, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

Dave, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

January 01, 2023

I was Pleased with the Pickup and Return to my Residence And the Service on my Pickup Truck More

by merrobmck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rettig
Report | Print
Jan 05, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

December 16, 2022

With smooth, lady that checked me in was super helpful, was done in a timely manner. More

by gusandmary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept not sure of ladies name
Report | Print
Dec 21, 2022 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

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