Ed Morse Cadillac of Delray Beach - Service Center

By far the best dealership service i've ever had I would like to Thank Joesph Ortiz and the Ed Morse team for going above and beyond to make sure that my car was well taken care of. Joesph personally I would like to Thank Joesph Ortiz and the Ed Morse team for going above and beyond to make sure that my car was well taken care of. Joesph personally called/text me with stauts updates and was always providing quick sulotions and ensuring that everything was taken care of properly. I couldnt have asked for better service he even kept my car and drove it himself just to make sure that i wouldnt have any issues when it was returned to me. So again i would just like to say a huge thank you to Joesph and his team they are the best and most friendly Cadillac Dealership!!!!! I would defaintly say not to waste your time with any other Cadillac dealerships because i did and until i brought my car to Ed Morse i was truly disatified with service and workmenship. More

Excellent service I had a very good experience at Dealership service department. Joe was very positive and determined to solve my problems. He was easy to get in contac I had a very good experience at Dealership service department. Joe was very positive and determined to solve my problems. He was easy to get in contact with and communicates very well. More

Murray is Awesome Murray goes out of his way to ensure that I get the right service and done right, been a pleasure to work with on my second Cadillac Murray goes out of his way to ensure that I get the right service and done right, been a pleasure to work with on my second Cadillac More

excellent i've been a customer since 2015 when i moved to florida. Murray Brunner is my service adviser and he is excellent. Billy Austin was my salesman and h i've been a customer since 2015 when i moved to florida. Murray Brunner is my service adviser and he is excellent. Billy Austin was my salesman and he made my leasing experience very easy.. im getting ready to lease another car from this great company More

PURCHASED NEW BATTERY MURRAY AND OTHERS STAYED ON THE SATURDAY BEFORE A HOLIDAY WEEKEND TO INSTALL A NEW BATTERY SO WE WOULD NOT BE GROUNDED FOR THE WEEKEND. ANOTHER KUDO MURRAY AND OTHERS STAYED ON THE SATURDAY BEFORE A HOLIDAY WEEKEND TO INSTALL A NEW BATTERY SO WE WOULD NOT BE GROUNDED FOR THE WEEKEND. ANOTHER KUDO IN A LONG LIST OF EXCELLENT SERVICE. THEY ARE ESPECIALLY GREAT AT FILLING IN FOR MARTY MICHAELS (MY REGULAR TECH). More

hes the best! only deal with joe hes the man! if it wasn't for joe working their i wouldn't use this dealership for sales or service at all! only deal with joe hes the man! if it wasn't for joe working their i wouldn't use this dealership for sales or service at all! More

Awesome Service I have purchased 2 cars from this dealership in the last two years and the exceptional service I have received from the center, especially JoEllen Gru I have purchased 2 cars from this dealership in the last two years and the exceptional service I have received from the center, especially JoEllen Gruyters, has been more than outstanding! Don't worry about how late it is, she will be there till the job is finished and everyone is satisfied. How could anyone ask for more? She, and therefore, Ed Morse, are great. It's people like her that build loyalty in a company. Thanks, Greg & Vera Anders More

Have not been disappointed I came from a different car maker because I could not deal with their service department in any of the closest 3 cities I live near. I travel quite a I came from a different car maker because I could not deal with their service department in any of the closest 3 cities I live near. I travel quite a ways to get to Ed Morse Cadillac, but it has been worth it. I have not been disappointed yet and I really appreciate that. More

The strength of any review is based on the service follow up Few times have enjoyed the service of have received by Service Res Mike Beas. He know his product and applies it to an efficient and prompt service. Few times have enjoyed the service of have received by Service Res Mike Beas. He know his product and applies it to an efficient and prompt service. He makes owning a Cadillac a world class experience. More

Tire Monitor Failure Brought in my 2007 Cadillac DTS to repair tire monitor system without an appointment at the start of the work day on a Monday. Service Advisor Gary Brought in my 2007 Cadillac DTS to repair tire monitor system without an appointment at the start of the work day on a Monday. Service Advisor Gary Frommelt started the service process as soon as possible after appointments were taken care of. After service personnel analyzed the problem Gary presented the repair options for my decision. Due to risk of additional failures for other tires, I decided to replace all tire monitors during this visit. Reasonable amount of time waiting for the car. Very much appreciate Garry's advice and assistance in this visit. More