Ed Morse Cadillac of Delray Beach - Service Center

Drivers seat lateral movement and clicking noise. I returned to this dealership for one reason only, Service Advisor and friend Kasim “ KC “ Salman. I used to take my corvette to Lou Bachrodt Chevrole I returned to this dealership for one reason only, Service Advisor and friend Kasim “ KC “ Salman. I used to take my corvette to Lou Bachrodt Chevrolet where KC worked and then my first Escalade since most of the local Cadillac dealerships routinely fell way short on the service they provided. This seat issue on my current Escalade was clicking when I drove it out of the showroom in July 2016. After several visits to the local dealerships and no resolution I decided to finish out the lease with the clicking sound. Then KC took a position at Ed Morse of Delray and now my seat is fixed. The tech that replaced the seat parts was named Gary and he did a great job in really making an effort to see that the repair was done right. More

Good experience Overall, good experience! Went in for a regular service check-up. Took about an hour and a half for oil change, tire rotation and cursory car wash Overall, good experience! Went in for a regular service check-up. Took about an hour and a half for oil change, tire rotation and cursory car wash More

They treated me better than the dealer I purchased the car f Fast, accommodating, found me a loaner even though I did not reserve one. Bought my CTS in New York, Live in Florida now, Kasey went out of his way t Fast, accommodating, found me a loaner even though I did not reserve one. Bought my CTS in New York, Live in Florida now, Kasey went out of his way to get my service done. I found a new home. More

Cadillac was serviced today Service was excellent on all levels. My Cadillac xts was serviced today. Staff was curteous, skillful and work was completed in a timely manner. Thank Service was excellent on all levels. My Cadillac xts was serviced today. Staff was curteous, skillful and work was completed in a timely manner. Thanks More

Above and beyond I have had the pleasure of working with Murray Bruner for almost 5 years now on 2 Cadillacs, I really appreciate how he takes his time to explain all I have had the pleasure of working with Murray Bruner for almost 5 years now on 2 Cadillacs, I really appreciate how he takes his time to explain all service aspects/options in detail. My greatest concern when it comes to maintenance and repairs is always "how much is this going to cost?" as I am not independently wealthy and one of my greatest expenses is my auto. This is where I feel Murray has continued to go above and beyond for me in how he breaks down all aspects of the service in a logical manner all while keeping my best interest in mind throughout the process. In regards to the rest of the crew - I have always been happy with their service. They are very professional and efficient. More

Great experience I am very happy with this dealership and the service department. Marcos Santana in the service department is very professional and courteous. Their I am very happy with this dealership and the service department. Marcos Santana in the service department is very professional and courteous. Their work is always excellent. More

Honest, Knowledgeable and Dependable Since moving to the area in 2015, I have taken my CTS to Garry Frommelt for service. He has always been very knowledgeable and dependable, but what I Since moving to the area in 2015, I have taken my CTS to Garry Frommelt for service. He has always been very knowledgeable and dependable, but what I appreciate most about him is that he is honest. He will not only tell me when I need service, but he will also tell me when I don't need the service. In over 30 years of having cars serviced, I have not met another Service Advisor who would tell me if my car didn't need service. THANK YOU, GARRY! More

Great Service Service department is top notch. I've been going there for several years and always received excellent service. This last time I actually had a probl Service department is top notch. I've been going there for several years and always received excellent service. This last time I actually had a problem that didn't show up when I got there but they dug in and found the problem and fixed it. Mike Beas did a great job making sure my problem was fixed. More

Excellent service department The service department is excellent. On my last visit my service visit was handled by Mike Beas. He could not be more responsive to my requests. I The service department is excellent. On my last visit my service visit was handled by Mike Beas. He could not be more responsive to my requests. I had two items on my list and they resolved both and they were not minor requests. Thank you Mike and the entire staff at Ed Morse Cadillac. More

By far the best dealership service i've ever had I would like to Thank Joesph Ortiz and the Ed Morse team for going above and beyond to make sure that my car was well taken care of. Joesph personally I would like to Thank Joesph Ortiz and the Ed Morse team for going above and beyond to make sure that my car was well taken care of. Joesph personally called/text me with stauts updates and was always providing quick sulotions and ensuring that everything was taken care of properly. I couldnt have asked for better service he even kept my car and drove it himself just to make sure that i wouldnt have any issues when it was returned to me. So again i would just like to say a huge thank you to Joesph and his team they are the best and most friendly Cadillac Dealership!!!!! I would defaintly say not to waste your time with any other Cadillac dealerships because i did and until i brought my car to Ed Morse i was truly disatified with service and workmenship. More