Ed Morse Cadillac of Delray Beach - Service Center

Great service at service department due to Kasey Brought my 2016 CTS V in for front tires, at the time of service I pointed out a defect in my steering wheel to the advisor on hand, he said he couldn Brought my 2016 CTS V in for front tires, at the time of service I pointed out a defect in my steering wheel to the advisor on hand, he said he couldn't help me . He was not the advisor I was set up to meet but he grabbed me coming through the door. Shortly after my advisor Kasey showed up, took my car in for the two front tires that I was purchasing and also took the time to look at my steering wheel and explained to me that yes it is defective and is covered under my bumper to bumper warranty. He then handled the whole situation seamlessly. I will forever go back there and deal with Kasey . Kasey is 5 star service. More

Ed Morse in Delray Beach, Fl Dealership top notch. Vinny was a pleasure to work with. This is the second vehicle was purchased from him. He went above a beyond to make sure we p Dealership top notch. Vinny was a pleasure to work with. This is the second vehicle was purchased from him. He went above a beyond to make sure we purchased exactly what we were looking for. Made the process, painless, quick, no hassle, no pressure, was honest and professional. We felt like family. He took the time to explain all the features on the vehicle and even set up the bluetooth. Excellent service department. Kudos to Marcos. He is a gem to work with. Everyone there makes you feel like Royalty when you are there for any service or questions. More

Tire replacement Great service at the end of the day on a Friday. Very professional in the manner that he presented himself and took care of the situation at hand. Great service at the end of the day on a Friday. Very professional in the manner that he presented himself and took care of the situation at hand. More

very friendly everyone at the dealership is courtious and professional helpfull and polite and all seem to know the job. They answer all your questions and have th everyone at the dealership is courtious and professional helpfull and polite and all seem to know the job. They answer all your questions and have the knowledge to complete the job in a timely matter with a smile. Murray was a pleasure to do business with I will be continuing to use this dealer for service More

My experience Gary and service does and outstanding job courteous attentive honest which is most important to me . My vehicle please returned to me washed and vacu Gary and service does and outstanding job courteous attentive honest which is most important to me . My vehicle please returned to me washed and vacuumed . More

Great Service Murray was excellent to work with. He was prompt, answered all of my questions, and directed me on how long the service would take. he was accurate an Murray was excellent to work with. He was prompt, answered all of my questions, and directed me on how long the service would take. he was accurate and complete and overall I had a great experience. he reviewed items other than the oil change that might need to be done to the car and was not forceful at all in terms of services needed. I opted to decline additional services and he was polite and an overall joy to work with. More

Great service at ED MORSE CADILLAC DELRAY Pleasure to do business again with Cadillac of Delray. Kasey Salman was very helpful. Great service. The waiting area is nice and comfortable and we Pleasure to do business again with Cadillac of Delray. Kasey Salman was very helpful. Great service. The waiting area is nice and comfortable and we will keep coming back. More

i love ed morse cadillac i called for a same day service appointment.they said about two hours and i said great as i had an meeting in the area and it would work out perfect.i i called for a same day service appointment.they said about two hours and i said great as i had an meeting in the area and it would work out perfect.i should mention i live in west palm.well my meeting was cancelled so i went to the dealership to see if they could get in.i went in and was greeted by two employees and they took me to see kasey salman.he said no problem and he try to expeide my service.he kept informed and even bought to my attention ihad a nail in my tire.this kind of service keeps bringing me back More

Exeeded my expectations I called Ed Morse on 7/24/18 and spoke to Kasey Salman a service advisor about a problem that I was having with my Cue touch screen. I was prepared to I called Ed Morse on 7/24/18 and spoke to Kasey Salman a service advisor about a problem that I was having with my Cue touch screen. I was prepared to pay the cost of replacing the unit because it was out of warranty. Ed asked if I could bring the car in and he would see if GM would give me a discount on the repair of the unit. I brought the car to Ed and sure enough he was able to get me a huge discount. Ed told me he had to order the part and it would be in the next day and that he would call me when it came in. Sure enough the very next day Ed called and said the part was in and if I want to bring the car right in he would see that it was fixed in an 1 1/2 hours. I brought the car right in and it was fixed within an hour and it turned out less money than Ed said it would be, that's how they exceeded my expectation. Great experience, honest people!!! More

6 month service My experience as it has been for @7 years was excellent. My service rep KD was on top of all things needed and questions. It is the customer service I My experience as it has been for @7 years was excellent. My service rep KD was on top of all things needed and questions. It is the customer service I have come accustomed to with Ed Morse Cadillac. More