Ed Morse Cadillac of Delray Beach - Service Center

Bought a turned in lease 2017 XT5 mint cond 22,000 miles on 9/30/2020. I have been back to service department 7 xs!! 3 loaners. The sideview mirror needed replacing, was sticking Supposedly put new one on 9/30/2020. I have been back to service department 7 xs!! 3 loaners. The sideview mirror needed replacing, was sticking Supposedly put new one one only to drive and have mirror fall out of it lock in handle fell out ac compressor replaced now wireless charger doesn’t work took it back had car for 2 1/2 days picked it up still dosen t work!!!! The inconvenience of having to go back AGAIN this car has an extended warranty for 3 more yrs + 100,000 miles and no it’s not costing me to fix it but the 171 Pt inspection that all was ok with it is a joke now I have to take it back again. My other Cad I turned in had it 6 yrs never had a problem just routine service. They don t make cars like they use too. Not a happy camper More

I want to give recognition to Rosa, the Collision Center Mgr. My car was in the collision center for over 4 months because of a part availability issue. Rosa communicated with me every step of the way. Norm Mgr. My car was in the collision center for over 4 months because of a part availability issue. Rosa communicated with me every step of the way. Normally you have to call to speak with the mgr in any other company but she kept me in the loop of everything that was going on. Because of her empathy of what was going on and myself not having a car, Rosa was able to influence management to put me in a loaner car until the issue was resolved. She also was quite the salesperson as she tried to help me purchase a different vehicle because my car was deemed a total loss. Rosa is a major asset to this company and I will continue to come to her department if I ever need to as well as recommend her if I knew someone that needed that type of service. Her leadership will always gain her loyal customers and loyal customers drive sales!!!!! Thanks Rosa More

July 2020 brought car to adjust pulling to right. Also service recommended by technicians. Then brought back for reprogramming. Again Rosa, Joe, Justin, And Alex managed to get the service done right on t service recommended by technicians. Then brought back for reprogramming. Again Rosa, Joe, Justin, And Alex managed to get the service done right on time. I live in palm city, fl about 70 miles from Delray, therefore timing is of essence. The other important factor is the prompt response over the telephone. They answer the calls and call back as needed, this is a great deal for me due to the distance to get to the shop. And I will continue to take my vehicle to them. Thank you all for your assistance. More

Excellent service The staff was extremely professional and helpful. My car was extremely damaged and it now looks like new. I would highly recommend this dealership. The staff was extremely professional and helpful. My car was extremely damaged and it now looks like new. I would highly recommend this dealership. Justin of the Collision Department was exceptional. More

Colllision Department ONLY FIVE STARS TO THE COLLISION DEPARTMENT ONLY This department is absolutely organized , professional, and caring!!! Rosa Cattaneo is whom I spoke FIVE STARS TO THE COLLISION DEPARTMENT ONLY This department is absolutely organized , professional, and caring!!! Rosa Cattaneo is whom I spoke to, who by the way answers her phone or returns yours calls promptly. More

Awesome! Wonderful! Professional! Han Ahmed is an exceptional collision expert. Han was understanding and pleasant, reassuring me I was unhurt, and the car would be repaired. Francine Han Ahmed is an exceptional collision expert. Han was understanding and pleasant, reassuring me I was unhurt, and the car would be repaired. Francine Miller More

Grateful! I appreciate receiving excellent car care from this establishment, and the fact that this team went above and beyond to serve and support a loyal cust I appreciate receiving excellent car care from this establishment, and the fact that this team went above and beyond to serve and support a loyal customer. Many thanks to Rosa and every employee who helped when I had car problems in the middle of the pandemic. More

Totally Professional Took my 2019 corvette to Justin to have it quoted as I was backed into. Justin spent time with the car and then said all done!!! Just needed to be buf Took my 2019 corvette to Justin to have it quoted as I was backed into. Justin spent time with the car and then said all done!!! Just needed to be buffed out. Since this was to be paid by the insurance company, i expected a quote of several thousand. Just in professional, honest and with integrity, totally awesome. Strong Recommendation! More

Never had a better experience than Ed Morse Cadillac Delray I'm never going anywhere else, that say's it all. Joe in service, is like family and my recent encounter with Han and Rosa were stellar. Fixed my ATS- I'm never going anywhere else, that say's it all. Joe in service, is like family and my recent encounter with Han and Rosa were stellar. Fixed my ATS-V and made it better than new! The fact that I could trust them with my baby and having it returned as it was, was just amazing! Thank you to all of these hard working, communicative, and caring employees. More

Bodyshop Review I would like to thank Duncan Popkins for the amazing service on my 2014 Toyota Camry. He treated me like I was a part of the Cadillac family and reall I would like to thank Duncan Popkins for the amazing service on my 2014 Toyota Camry. He treated me like I was a part of the Cadillac family and really took care of my car after a small incident. He also performed warranty work and it looks like it came off the showroom floor. The three times I was on your property I was always greeted by Caitlin Bustamante and she was always very kind and greeted me with a smile. I remember when I first walked in and seemed a little concerned that my car was going to a Cadillac Shop as a Toyota, she reassured me that you guys own a Toyota dealership also and the work would be exceptional. She could have not been more on target. Due to the Coronavirus Duncan was moved off my car and Ham Ahmed stepped in to assist, for a guy coming in off the bench, he saw the project to completion and did not miss a beat. Thank you Ham. This car is very important to me as I travel 100% for work and I am often driving. Again I cannot describe how excited I am to have it back, your entire team was fantastic. The painters were great, as well as those that did all the mechanical work and the final detail for pick-up was very nice to have. Thank you again to all that were involved. Dan Gray More