Ed Morse Cadillac of Delray Beach - Service Center

Customer service at Ed Morse in Delray, FL is remarkable Customer service at Ed Morse in Delray, FL is remarkable in every respect: prompt, efficient, on the mark and reasonably priced. Details are brought Customer service at Ed Morse in Delray, FL is remarkable in every respect: prompt, efficient, on the mark and reasonably priced. Details are brought to our attention that we didn't even imagine needed servicing and often attended to without charge. Before any work is attempted, Service Manager Steve Gianuzzi and Master Service Advisor Martin meticulously explain the issue, possible alternatives and pricing. There is never at anytime the use of high pressured sales pitches. The quality of work is peerless. We have never had to return to the dealership for inadequate or incomplete servicing. Products used are of premier quality and their durability exceeds our expectations. Every service visit ends with a thorough cleaning and polishing that surpasses the efforts of most commercial car washing services Even under the most trying circumstances (intense Florida temperatures - 98 degrees or more-, high humidity and heavy workloads, Mr.Gianuzzi (everyone calls him Steve) and Martin are witty, jovial and friendly. This positive attitude is true of all the other Ed Morse employees whom we have met. Overall, each experience has been first class: from the peerless servicing of our car, to the meticulously maintained customer lounge and the delicious complementary refreshments available at all times. Pricing is always competitive and usually lower than other Palm Beach/Broward dealerships. From our point of view, Ed Morse Cadillac is the only service center we would unconditionally recommend for the servicing of any make or model More

Took in my 03 deville for AC problem. Replaced blower motor. Inspection indicated needed new power stering fluid and flush. They said it was in bad shape. Just two weeks earlier Tire Kingdom flushed a motor. Inspection indicated needed new power stering fluid and flush. They said it was in bad shape. Just two weeks earlier Tire Kingdom flushed and replaced the fluid. Also was quoted $159.00 to replace one tag lamp!!!!! They said it was quite cumberson to replace it. I replaced it myself in less that two minutes. Housing poped out with a putty kinfe. Lamp cost $2.49 at walmart. More

This place is a pure rip off. I asked for a quote on a front brake job for My 2005 CTS Sport. They quoted me $440, if new rotors were needed $900+. I called Maroone Cadillac and they charge $250 complete front brake job for My 2005 CTS Sport. They quoted me $440, if new rotors were needed $900+. I called Maroone Cadillac and they charge $250 complete including cutting the rotors. New Rotors would add $200. I had the job done at my Tire Dealer, Firestone in Boca, they charged me $149 including cutting the rotors and installing dust free ceramic linings. I had clutch problems on my car, took it to Ed Morse 12 times, got no satisfaction, and was told there was no problem. I was about to file a lemon law suit (the lawyer said we has a 99% chance of winning big), when Cadillac called and had me take the car to Maroone Cadillac in West Palm Beach. They believed me, took the car apart, found a defective clutch slave cylinder had fried my clutch, and a broken drive shaft mount. They did $4,500 worth of work to make the car perfect, and everything was covered under my warranty. I wouldn't send my worst enemy to Ed Morse Cadillac. More