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Ed Morse Cadillac of Delray Beach - Service Center
Delray Beach, FL
123 Reviews
123 Reviews of Ed Morse Cadillac of Delray Beach - Service Center
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December 31, 2012
Fast, friendly, reliable service every time! I've never been disappointed with this dealership. They have met or exceeded my needs at every visit. My husband & I have driven numerous luxury cars & this dea been disappointed with this dealership. They have met or exceeded my needs at every visit. My husband & I have driven numerous luxury cars & this dealerhip has afforded us the best experience so far. Keep up the great work! More
by annieharring
Employees Worked With
Ken Fagen
December 28, 2012
Below is a summary of my experience at Ed Morse at Delaray. However, I was contacted by the General Manager of the dealearship, Richard Denahy (in response to my post through this service). He was v Delaray. However, I was contacted by the General Manager of the dealearship, Richard Denahy (in response to my post through this service). He was very curteous and listened to my complaints. He apologized for the experience, and was not at all defensive. He seems to get the adage that the customer is always right. More importantly, he refunded all of charges, and is sending a check to cover the expenses at the other shop. I feel very few managers would do this. So Mr.Denahy represented the dealership very well and was very professional. I am 45 years old and have never received such lousy service at a dealership or any type of auto repair shop. Firstly, my appointment time was scheduled an hour later than what I was told so I waited an additional hour for service while Mr. Fagen was at lunch. When I first arrived I was told by a service person named Randall that my 2003 CTS looked great, especially for its age, but was basically junk because it was based off the catera platform so, "it's just an opel", he said. When Mr. Fagan arrived they put the car in and an hour later diagnosed the car as having throttle body problems, and said it also needed a new sepentine belt. They said it would need a new throttle body and fuel filter for $1,328.00 and a new belt for $149.00. I looked at the belt and authorized them to install the new one. I asked what exactly was wrong with the throttle body and Mr. Fagen couldn't give me a straight answer, so he went and asked a tech and came back telling me a sensor was bad in the unit and it could no longer re-learn. I decided to take it elsewhere for a second opinion. I and asked them to clear the check engine code before we left, to see if it would re-code. Another gentleman (didn't get the name) hatefully told me they couldn't clear the code because, "I didn't want it fixed." In total, I was there for 4 hours (they had to get the belt from somewhere else because it wasn't in stock), and even the cashier was rude. She never smiled, mentioned our name, or so much as said thank you when we paid. In summary, 4 hours, smart alec comments, poor service, condecending attitudes, and the lack of even basic customer service. I luckily found German Auto World and Joe Barmichael. No new throttle body needed, just a bad connection that he repaired, and the car is back to normal. So on top of it all they were going to perform service not needed, with an expensive part not needed for over $1,300, and not even be courteous while doing so. More
by srginn
Employees Worked With
kenneth fagen
November 08, 2012
In these days of high prices and low service I was thrilled with the friendly, courteous and knowledgable service that I received at this dealership. ESPECIALLY FROM THE SERVICE ADVISOR I DEALT WITH, thrilled with the friendly, courteous and knowledgable service that I received at this dealership. ESPECIALLY FROM THE SERVICE ADVISOR I DEALT WITH, MR. MARTY MICHAELS. I would be very disappointed if he was not available the next time I have the need for service. Routine or otherwise. With service as provided by "Marty", this is the dealer I am most likely to go to for my next Cadillac in the not too distant future. More
by burtbeer
Employees Worked With
Marty Michaels
June 05, 2012
After having problems with headlights, I was told come in and I got 2 new lights and they fixed a few of my other concerns. The service advisor Garry Frommelt,was extremely helpful and got the ball rolling. and I got 2 new lights and they fixed a few of my other concerns. The service advisor Garry Frommelt,was extremely helpful and got the ball rolling. He got me a rental car and I got me on my way. The next day he called and said everything was ready. He even went to get my car and drove it through the car wash and brought it to me. He definately went the extra mile! Thank you Garry for taking care of me. Joe DeJulius More
by Joe DeJulius
Employees Worked With
Garry Frommelt, Garry Frommelt
March 31, 2012
I came in for service for my 2011 SRX. I was greeted my Martin and he did the paperwork. He said I would wait approximately 1 hour. My car was done as promissed and Michael closed the visit and both gentle Martin and he did the paperwork. He said I would wait approximately 1 hour. My car was done as promissed and Michael closed the visit and both gentlemen were pleasant, professional and great to deal with. This is the second time I had service at this dealer and the first time was with Ken Fagen. Both visits were excellent since and I will keep coming back especially since I had bad experiences with another dealer, the dealer where I got the vehicle. More
by daddyo3g
Employees Worked With
Martin Michaels and Michael Beas, Marty Michaels
October 31, 2011
Marty was very polite and friendly. He got my car needs taken care of quickly and efficiently. I will go to Marty at Ed Morse Cadillac for future service. taken care of quickly and efficiently. I will go to Marty at Ed Morse Cadillac for future service. More
by nonapapa
Employees Worked With
Martin Michaels , Marty Michaels
September 27, 2011
MR MICHAELS HAS ALWAYS BEEN A QUALIFIED / KNOWLEDGEABLE INDIVIDUAL WHO IS GREAT 110% ALL THE WAY...GOES THE EXTRA MILE FOR ALL OF HIS CUSTOMERS INDIVIDUAL WHO IS GREAT 110% ALL THE WAY...GOES THE EXTRA MILE FOR ALL OF HIS CUSTOMERS More
by delraystu
Employees Worked With
MARTY MICHAELS, Marty Michaels
September 08, 2011
This dealer has always been very friendly & dependable. My service representative, Gary Frommelt goes over & beyond to accomodate me. I feel very confident and trust his judgement regarding my dependable. My service representative, Gary Frommelt goes over & beyond to accomodate me. I feel very confident and trust his judgement regarding my vehicle.I recommended this dealer & Gary to my son who just purchased a cadillac. More
by simbataylor2
Employees Worked With
Garry Frommet, Garry Frommelt
August 11, 2011
I have done business with Ed Morris Cadillac for more than 15 years. Mr Don Faith in sales is tremendous. But especially my service representative, Gary Frommelt is absolutely the best. I am 67 years old than 15 years. Mr Don Faith in sales is tremendous. But especially my service representative, Gary Frommelt is absolutely the best. I am 67 years old and have purchased many cars in my lifetime. The purchase of the auto is only the first step. Without proper and friendly service the overall experience can turn bad. In all of my auto owning years Mr Frommelt is the very best service rep I have ever done business with. He is absolutely the finest and is a wonderful representative for Ed Morris and Cadillac in general. Rex E Humbard Jr 4305 A Quail ridge Drive Boynton Beach FL 33436 561 740 7343 More
by rexhumbard
Employees Worked With
gary frommelt - service rep, Garry Frommelt
July 31, 2011
We currently own two Cadillacs, one in warranty and one out. We have owned several other Cadillacs in the past. Mr. Marty Michaels, Service Associate, is a superb representation of what Cadillac stands out. We have owned several other Cadillacs in the past. Mr. Marty Michaels, Service Associate, is a superb representation of what Cadillac stands for, the best. He always goes out of his way to make sure that we are completely taken care of, have everything we need and is a valuable asset to this dealership. That is not to say that other associates have not been accomodating and great, but for us, his level of service surpasses any other. More
by tmmercer
Employees Worked With
Mr. Marty Michaels, Marty Michaels
