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Ed Morse Cadillac of Delray Beach - Service Center
Delray Beach, FL
123 Reviews
123 Reviews of Ed Morse Cadillac of Delray Beach - Service Center
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November 15, 2015
Deserves Applause! Usually , when an owner has to forfeit their vehicle for repair, the expectation of “hassle” comes to mind. Rosa has an uncanny, second nature abilit Usually , when an owner has to forfeit their vehicle for repair, the expectation of “hassle” comes to mind. Rosa has an uncanny, second nature ability to alleviate all of those concerns. She updated me with prompt regularity and addressed every detail of the repair order. Her reassuring follow through is the very best of customer service. She coordinated all arrangements for car rental and transfer / return to the Toyota dealership for a service check up, She saved me so much time. I can say with certainty that I can count on Rosa to go the extra mile as she masters her responsibilities with ease. What I viewed as just another headache was transformed into a pleasant experience. She is committed to her job and by her own admission, loves what she does. Those who need to learn what true customer service is should study under Rosa. More
by cmhindin
Employees Worked With
Rosa Cattaneo
October 09, 2015
Awesome I recently went to Ed Morse Cadillac Collision center. I had been to 3 other places for estimates prior to and I knew this was the spot. Rosa was ama I recently went to Ed Morse Cadillac Collision center. I had been to 3 other places for estimates prior to and I knew this was the spot. Rosa was amazingly helpful, caring, and accommodating. I will definitely go back for other service related issues. And could possibly when it comes to buy new car get a Cadillac. This is all based on Rosa and Myrna. I even was going out of town and they kept my car safe and protected while I was away. Thanks again ladies for the great experience. . More
by lisa
Employees Worked With
Myrna Grater, Rosa Cattaneo
August 19, 2015
Rude, nasty, beligerent staff I was dropping my vehicle off for collision service when I was greeted outside by their receptionist with an attitude. I asked her if she worked ther I was dropping my vehicle off for collision service when I was greeted outside by their receptionist with an attitude. I asked her if she worked there and her response was "do you think I wear this cadillac shirt for fun?" I was looking at her face and did not see the word cadillac on her forehead, thats why I asked her the question. If that's indicative of customer treatment at Ed Morse then I can take my business elsewhere, and I would encourage you to do so too, unless you like abuse. More
by cliffy
Employees Worked With
She would not give me her name.
July 17, 2015
Marty Michaels Great service by Marty Michaels. Always kind, helpful, fast and extremely knowledgeable. He is for me the number one, I dealt with many service techni Great service by Marty Michaels. Always kind, helpful, fast and extremely knowledgeable. He is for me the number one, I dealt with many service technicians at Mercedes, BMW and Audi, Marty is the best. yours Prof Dr Dr Reiner von Zieten More
by professorbonesusa
Employees Worked With
Marty Michaels
May 12, 2015
Top Notch Service Team! Myrna and her crew are very professional. We had nightmare experiences with other collision centers, but were relieved with their practices. I would Myrna and her crew are very professional. We had nightmare experiences with other collision centers, but were relieved with their practices. I would use their services again AND recommend their services for your automotive needs. I see why Allstate lists them as a preferred location. More
by ERoyes
Employees Worked With
Myrna Grater
April 03, 2015
Highly Recommendable Ed Morse Collision Center ED Morse Toyota is taking care of our Toyotas for years and they do an excellent job, so I choose Ed Morse Collision Center to repair the damaged to m ED Morse Toyota is taking care of our Toyotas for years and they do an excellent job, so I choose Ed Morse Collision Center to repair the damaged to my 2009 Prius rear bumper. Upon arrival, receptionist Sharon was friendly and helpful. I did not wait long to meet Estimator Rosa Cattaneo who proofed to be professional, detail oriented, friendly, knowledgeable and with excellent communication skills . My bumper and absorber were replaced with reasonable price. Bumper was painted with the color matching perfectly my 2009 car. Thanks for an exemplary service!!! More
by Hanna Norat
Employees Worked With
Rosa Cattaneo
June 19, 2013
My wife and I both have a Cadillac, and lately we have been experiencing electronic and computer problems. We have been using Garry Frommelt in the service dept for general service tires, oil changes, etc been experiencing electronic and computer problems. We have been using Garry Frommelt in the service dept for general service tires, oil changes, etc.. Computer and electronic problems can be very frustrating when they come and vanish quickly. But Gary treated each problem seriously and knowledgeable and was able to have these repairs completed at a reasonable cost if not covered by factory warranty. Because of Gary's care in the service department we know our next new vehicle purchase will be at Ed Morse Cadillac Delray Beach. Thank You Marshall & Vera Bloomston More
by 5555marshall
Employees Worked With
Garry Frommelt, Garry Frommelt
February 11, 2013
Ken went out of his way to make sure everything was done right and provided professional courtesy when it was discovered that the wrong tire was replaced...(originally came in for a screw in one tire, but s right and provided professional courtesy when it was discovered that the wrong tire was replaced...(originally came in for a screw in one tire, but service saw a bubble in another tire).....Courtesy and professionalism throughout handling the problem. More
by lesstevens
Employees Worked With
Ken Fagen
January 03, 2013
Had a last minute car problem on New Years Eve, and the dealership was closing, but Ken went out of his way to help me and to find a mechanic to fix my problem....he is a true professional..courteous, unde dealership was closing, but Ken went out of his way to help me and to find a mechanic to fix my problem....he is a true professional..courteous, understanding, knowledgable, extremely helpful and a problem solver...he deserves a gold star!!! More
by peterrfarnum
Employees Worked With
Ken Fagan
