Ed Morse Cadillac of Delray Beach

Customer service at Ed Morse in Delray, FL is remarkable Customer service at Ed Morse in Delray, FL is remarkable in every respect: prompt, efficient, on the mark and reasonably priced. Details are brought Customer service at Ed Morse in Delray, FL is remarkable in every respect: prompt, efficient, on the mark and reasonably priced. Details are brought to our attention that we didn't even imagine needed servicing and often attended to without charge. Before any work is attempted, Service Manager Steve Gianuzzi and Master Service Advisor Martin meticulously explain the issue, possible alternatives and pricing. There is never at anytime the use of high pressured sales pitches. The quality of work is peerless. We have never had to return to the dealership for inadequate or incomplete servicing. Products used are of premier quality and their durability exceeds our expectations. Every service visit ends with a thorough cleaning and polishing that surpasses the efforts of most commercial car washing services Even under the most trying circumstances (intense Florida temperatures - 98 degrees or more-, high humidity and heavy workloads, Mr.Gianuzzi (everyone calls him Steve) and Martin are witty, jovial and friendly. This positive attitude is true of all the other Ed Morse employees whom we have met. Overall, each experience has been first class: from the peerless servicing of our car, to the meticulously maintained customer lounge and the delicious complementary refreshments available at all times. Pricing is always competitive and usually lower than other Palm Beach/Broward dealerships. From our point of view, Ed Morse Cadillac is the only service center we would unconditionally recommend for the servicing of any make or model More

In all my years of purchasing automobiles and dealing with dealerships all over the country, I can honestly say Ed Morse Cadillac, in my opinion, is the best dealership I've ever dealt with. Your salesp with dealerships all over the country, I can honestly say Ed Morse Cadillac, in my opinion, is the best dealership I've ever dealt with. Your salesperson Bernie not only is very professional in his demeanor but exudes a great desire to be of service and of assistance. I think what I was most impressed about Bernie is he was not high-pressure and made my wife and myself feel comfortable and at ease. Your service department and its employees fall into the above category, as well as Raul, who was very helpful and was very pleasant to deal with. As long as I will be able to afford a Cadillac, I will be a devoted customer and will very gladly brag to my friends that dealing with Ed Morse is unlike dealing with any other dealership. I want to thank all of you for a wonderful experience that my wife and I continue to enjoy with your dealership. Sincerely, Robert & Enid Forman More

A very friendly dealership with a great deal of knowledge of their cars. They took extra time explaining to my wife and myself all the new features of the 2011 cts two door that we purchased on may 29. The of their cars. They took extra time explaining to my wife and myself all the new features of the 2011 cts two door that we purchased on may 29. The salesmen followed up with calls to our house to make sure we were comfortable with our new car. More

We had shopped several other different car dealers before going to Ed Morse Cadillac. Mark, our salesman was very helpful without adding the pressure that the other dealers did. He gave us the options we had going to Ed Morse Cadillac. Mark, our salesman was very helpful without adding the pressure that the other dealers did. He gave us the options we had in a very relaxing yet highly professional manner. there were no groups of managers fearing you might leave the showroom. Upon deciding to purchase the CTS, the professionalism and care did not change one bit. Every option was explained in a basic understanding way. Raul handled the paperwork in a like manner. Both combined to make the purchase easy and as enjoyable as buying a car can be. We will deffinitely go back and would recommend other prople to the dealership - Kathy and Chuck Harper More

I would high recommend Ed Morse Cadillac dealership. Our over all experience was great. We test drove a car at another dealership and once we decided that we were going to get the cts luxury model it was r over all experience was great. We test drove a car at another dealership and once we decided that we were going to get the cts luxury model it was really about price and customer service. I dealt with Jerry, the Internet manager and told him exactly what I was looking for, color, options etc. I told him I was shopping other dealerships and I needed his best price. He gave me his best price. Unlike all the other dealerships who didn't want to give a price and just said we can meet or beat any legit offer. Jerry just gave me a number and said this is the best we can do. No pressure, just happy to answer the several questions I had and said they would be available to test drive it whenever it was most convenient for us. His price was significantly better than everyone else. The other dealers were positive there would be other fees at signing or some kind of trick. He insisted the price was the price and no games. We went to test drive it hoping it was true and not one of those last minute oh we thought you meant the base model, bait and switch deal. When we got to the dealership with dealt with Don, 20 some years at this dealership who was a pleasure to deal with. No pressure, showed us some features we didn't know the car had. As we were test driving it he had his people working on all the paper work. He gave us as much time as we needed to decide and not once did we feel pressured. From the time we said yes it took 20 minutes to fill out the paperwork while they detailed the car and filled the tank. 20 minutes and not 2 hours, unbelievable but true. From getting the price to driving away it was nothing but friendly, professional people. I highly recommend them. My wife absolutely loves the car and they could not have made it any easier than they did. Best part was that his price was significantly better than the rest. I have always thought of Cadillac as grandpa's car and figured we would be getting a mercedes or beamer but now I'm extremely impressed by the new CTS sedan. If you're in the market for a luxury car, all I can say is drive both and it will be a no brainer. Plus it feels great to buy an AMERICAN car not just because it's made here but because it's better. More