Ed Morse Cadillac of Delray Beach

Last month I had an accident.. My insurance company is Gieco and from the first phone call to them, through picking up the car this week, my experiences (Gieco-Enterprise-Ed Morse) My insurance company is Gieco and from the first phone call to them, through picking up the car this week, my experiences (Gieco-Enterprise-Ed Morse) have been wonderful Rosa Cattaneo at Ed Morse Collision Center did an amazing job of making sure everything I needed to keep my life running smoothly without my own car worked. Because I had several trips planned I had to rent cars and then return them and rent again. Rosa made sure that I got back and forth from the dealership quickly and comfortably. She was pleasant, efficient and delightful to deal with. It was obvious to me (and I teach "Exquisite Customer Care" that this woman really truly cares about her customers and the distress they feel after an accident. She gets an A++ Thank you! More

Excellent- Quality Customer Service I want to Compliment Ed Morse of Delray, for the quality service, professional interaction and follow up on my recent visit to the dealership. Gary I want to Compliment Ed Morse of Delray, for the quality service, professional interaction and follow up on my recent visit to the dealership. Gary Frommelt was the service consultant during my most recent trip and handled my service needs in a very customer friendly and professional manner. High Quality - Customer service is hard to find these days and Gary is the perfect example of a job Well Done. I will be back to your dealership for all my future needs. Respectfully submitted - a very satisfied customer ! More

A pleasant surprise JoEllen was great - very pleased and will be back. Nice to know my selling dealer and lack of availability is not my only option. Thanks Ed Morse Cadi JoEllen was great - very pleased and will be back. Nice to know my selling dealer and lack of availability is not my only option. Thanks Ed Morse Cadillac of Delray! More

Superior Service Department! Steve Brenis & Steve Gianuzzi exceed my expectations with their professional service! They are pleasant, courteous and helpful! Premium excellence! Steve Brenis & Steve Gianuzzi exceed my expectations with their professional service! They are pleasant, courteous and helpful! Premium excellence! I would highly recommend! Thank you! More

Top Shelf Service As an expression, "top shelf', denotes higher quality than whatever is on the levels below the "top". Something of higher quality, to be sought out As an expression, "top shelf', denotes higher quality than whatever is on the levels below the "top". Something of higher quality, to be sought out among things of lower quality. Service at Ed Morse Cadillac is 'top shelf', particularly if Joe Ortiz is part of the service team. Workorder 152956 More

Awesome! Service Department is efficient and easy to deal with. Joe Ortiz is top notch and goes above and beyond to make the experience pleasant. Highly reco Service Department is efficient and easy to deal with. Joe Ortiz is top notch and goes above and beyond to make the experience pleasant. Highly recommend!! More

Very helpfull, kind, prompt, courteous Rosa our Repair Specialist was extremely nice. She took the time to let us know of the progress of getting our car repaired and never got upset with Rosa our Repair Specialist was extremely nice. She took the time to let us know of the progress of getting our car repaired and never got upset with our numerous calls and questions. Thank you, for putting up with us. More

Surprising non responsive to problem I was told that my SRX was "due for fuel injection service" and so had it done. Some weeks later, on a trip, the car stopped functioning. It was towed I was told that my SRX was "due for fuel injection service" and so had it done. Some weeks later, on a trip, the car stopped functioning. It was towed into the local dealer where it broke down. They spent 8 days dealing with GM engineering when it was established that the car needed all new fuel injectors. That solved the problem. When I got back I emailed the General Manager and Service Manager- they never answered my email. I contacted Cadillac and was told that they were standing behind the dealer. The manual does not call for fuel injection service but calls for the use of top tier gas and an additive is you are not going to use top tier gas (which I do) The dealer who repaired the car said they had never seen anything like this before and did not preform fuel injection service on these cars. Looks like Ed Morse Cadillac has lost a customer and they apparently do not care. More

Outstanding service I bought a Cadilliac at Autonation West Palm - They were OK until there was a problem - I was on my own. I went to Ed Morse Cadillac in Delray Beach a I bought a Cadilliac at Autonation West Palm - They were OK until there was a problem - I was on my own. I went to Ed Morse Cadillac in Delray Beach and they were better than OK and were there to resolve my problem EVEN though I did not buy the car there. It started with JoEllen at the service desk through the service manager and they solved my service/warranty issue. We are getting our new Cadilliac at Ed Morse next week. More

Amazing service My Cadillac ATS had engine trouble while I was 250 miles from my home. My awesome experience began when I called ahead from the side of the road t My Cadillac ATS had engine trouble while I was 250 miles from my home. My awesome experience began when I called ahead from the side of the road to let them know my car was being towed in. The service adviser JoEllen Gruyters got things rolling before I even arrived. When we pulled in wit the tow truck I had a brand new loaner waiting for me. I was in and out of the dealership in a matter of minutes. Throughout the repair process JeEllen kept me updated almost daily via calls and text messages which included photos of the repair process. She took the time to explain the problem and corrective action taken in detail and I never felt like she was too busy for me. When I picked up my car it appears that it was completely detailed. What could have been a very upsetting experience was made painless by her professionalism. Thats where my praise ends because I started encountering problems with my vehicle on the way home., Check engine light and stalled several times. Since then my car has been at Village Cadillac in Homosassa, Fl 4 times. Each time they get a different code. On the last visit they cleaned numerous metal shavings off the cam sensor. Car has been idling rough since the original repair plus stalling intermittently. Yesterday in Ocala my check engine light came on again along with a message of reduced engine power. I went top the dealer today to pick up my loaner and they showed me the oil from my vehicle.. It has a metallic shine to it. They suspect a rebuild failure. Needless to say Village Cadillac will now fight for a brand new engine as my car only had 26k on it when the engine failed. That is what I requested from Ed Morse but was told GM doesn't work that way. Anyway I went from loving my ATS to hating it. I can not recommend this dealer for any major engine repair work because mine has been a nightmare. Mike Imparato Crystal River, Fl More