Ed Morse Cadillac of Delray Beach

Great Service Murray was excellent to work with. He was prompt, answered all of my questions, and directed me on how long the service would take. he was accurate an Murray was excellent to work with. He was prompt, answered all of my questions, and directed me on how long the service would take. he was accurate and complete and overall I had a great experience. he reviewed items other than the oil change that might need to be done to the car and was not forceful at all in terms of services needed. I opted to decline additional services and he was polite and an overall joy to work with. More

Great service at ED MORSE CADILLAC DELRAY Pleasure to do business again with Cadillac of Delray. Kasey Salman was very helpful. Great service. The waiting area is nice and comfortable and we Pleasure to do business again with Cadillac of Delray. Kasey Salman was very helpful. Great service. The waiting area is nice and comfortable and we will keep coming back. More

i love ed morse cadillac i called for a same day service appointment.they said about two hours and i said great as i had an meeting in the area and it would work out perfect.i i called for a same day service appointment.they said about two hours and i said great as i had an meeting in the area and it would work out perfect.i should mention i live in west palm.well my meeting was cancelled so i went to the dealership to see if they could get in.i went in and was greeted by two employees and they took me to see kasey salman.he said no problem and he try to expeide my service.he kept informed and even bought to my attention ihad a nail in my tire.this kind of service keeps bringing me back More

Exeeded my expectations I called Ed Morse on 7/24/18 and spoke to Kasey Salman a service advisor about a problem that I was having with my Cue touch screen. I was prepared to I called Ed Morse on 7/24/18 and spoke to Kasey Salman a service advisor about a problem that I was having with my Cue touch screen. I was prepared to pay the cost of replacing the unit because it was out of warranty. Ed asked if I could bring the car in and he would see if GM would give me a discount on the repair of the unit. I brought the car to Ed and sure enough he was able to get me a huge discount. Ed told me he had to order the part and it would be in the next day and that he would call me when it came in. Sure enough the very next day Ed called and said the part was in and if I want to bring the car right in he would see that it was fixed in an 1 1/2 hours. I brought the car right in and it was fixed within an hour and it turned out less money than Ed said it would be, that's how they exceeded my expectation. Great experience, honest people!!! More

6 month service My experience as it has been for @7 years was excellent. My service rep KD was on top of all things needed and questions. It is the customer service I My experience as it has been for @7 years was excellent. My service rep KD was on top of all things needed and questions. It is the customer service I have come accustomed to with Ed Morse Cadillac. More

Good experience Overall, good experience! Went in for a regular service check-up. Took about an hour and a half for oil change, tire rotation and cursory car wash Overall, good experience! Went in for a regular service check-up. Took about an hour and a half for oil change, tire rotation and cursory car wash More

Drivers seat lateral movement and clicking noise. I returned to this dealership for one reason only, Service Advisor and friend Kasim “ KC “ Salman. I used to take my corvette to Lou Bachrodt Chevrole I returned to this dealership for one reason only, Service Advisor and friend Kasim “ KC “ Salman. I used to take my corvette to Lou Bachrodt Chevrolet where KC worked and then my first Escalade since most of the local Cadillac dealerships routinely fell way short on the service they provided. This seat issue on my current Escalade was clicking when I drove it out of the showroom in July 2016. After several visits to the local dealerships and no resolution I decided to finish out the lease with the clicking sound. Then KC took a position at Ed Morse of Delray and now my seat is fixed. The tech that replaced the seat parts was named Gary and he did a great job in really making an effort to see that the repair was done right. More

They treated me better than the dealer I purchased the car f Fast, accommodating, found me a loaner even though I did not reserve one. Bought my CTS in New York, Live in Florida now, Kasey went out of his way t Fast, accommodating, found me a loaner even though I did not reserve one. Bought my CTS in New York, Live in Florida now, Kasey went out of his way to get my service done. I found a new home. More

Cadillac was serviced today Service was excellent on all levels. My Cadillac xts was serviced today. Staff was curteous, skillful and work was completed in a timely manner. Thank Service was excellent on all levels. My Cadillac xts was serviced today. Staff was curteous, skillful and work was completed in a timely manner. Thanks More

staff was helpful I thought the staff worked hard to help me get what I want at the price I wanted. They were willing to find the exact car I wanted and keep the price I thought the staff worked hard to help me get what I want at the price I wanted. They were willing to find the exact car I wanted and keep the price were I wanted it. More