Ed Morse Cadillac of Delray Beach

Great review!! Alan was very helpful with all the paperwork and car explanations!! He took the time and patience to go over All the small details paperwork and car explanations!! He took the time and patience to go over All the small details More

Want to Thank Tony and Ed Morse for an excellent experience. Kind, professional, and kept in touch during the entire ordering process. A+ Job guys experience. Kind, professional, and kept in touch during the entire ordering process. A+ Job guys More

This is my 3rd vehicle with Ed Morse of Delray.The service& sales are a notch above all dealerships i have dealt with over the years.Alan Berkowitz is a gem.He merits 5 stars....... service& sales are a notch above all dealerships i have dealt with over the years.Alan Berkowitz is a gem.He merits 5 stars....... More

I’ve been a client of Ed Morse Cadillac for nearly 25 years. My experience is always excellent, Professional and courteous, and the sales people are helpful and knowledgeable. years. My experience is always excellent, Professional and courteous, and the sales people are helpful and knowledgeable. More

Just got my 4th car from Ed Morse, and they make it as pleasant an experience as possible. Great salesman, Alan Berkowitz, helped us for the second time. It was a pleasure to deal with him. Very friend pleasant an experience as possible. Great salesman, Alan Berkowitz, helped us for the second time. It was a pleasure to deal with him. Very friendly, knowledgeable and listens to what we want. George, the finance person, was extremely efficient and friendly as well. We never went anywhere else because we get such good service, and deal with such professional people at Ed Morse. The Silvers More

Contacted Samantha and she connected with her Used Car Manager, Carlos to sell a Certified Cadillac Escalade. We offered a fair price slightly below their asking price and received agreement on the pric Manager, Carlos to sell a Certified Cadillac Escalade. We offered a fair price slightly below their asking price and received agreement on the price. When we asked for a Buyers Order, they decided to increase the price by 1495.00 and would not explain another 699.00 fee for registration also attached. The buyers order clearly showed registration, tags, licensing, and taxes separately as well as the rather large dealer prep/handling fee we approved. Samantha then replied that we were only 1200.00 difference, which clearly incorrect. She also suggested they cannot price a car and sell a car the same day, they need time to properly inspect the unit. So either they are selling "certified" units that truly have not been certified prior to advertisement, or they are looking to wait for wholesalers to price their used units first and low ball the client. (We provided written verification of pricing available at CarMax and Carvana for our trade) . We were willing to leave some meat on the used SUV, and even do financing for a small amount with dealer so they would profit on all ends of the sale. Clearly it was not enough to cover Samantha and Carlos commissions, so they decided to play the old school car selling games. (The General Manager was NO better) I would warn that the dealer already also charges a 999.00 dealer prep fee. That's pure profit for doing what they already need to do in order to sell cars. We even agreed to that fee in addition to the agreed pricing for Escalade purchase. They still chose to add the CPO fee back in afterwards, In 2021, even not taking Covid into thought, there is no need to low ball clients and demand they visit for hours and repeat visits to simply purchase a car. A retail sale should be fast, efficient, client service based, and truly putting the client first. This brings good reviews, repeat business, referrals, servicing, and quality surveys. The employees we worked with lacked empathy, integrity, and honesty. The old school car selling games remain here at Ed Morse Delray Cadillac. I would currently never consider using Samantha , Ed Morse Automotive Group, nor the Delray Cadillac location now, or in the future. More

Wonderful experience from start to finish. Nice to go to a dealership and be treated with respect and know you are a true customer. Thank you Alan for all your hard work! a dealership and be treated with respect and know you are a true customer. Thank you Alan for all your hard work! More

I have been bring my cars to Ed Morse Cadillac Delray for their excellent service for over 10 years. Their sales department proved to be just as good. Thank you for your recent sale and stream less service their excellent service for over 10 years. Their sales department proved to be just as good. Thank you for your recent sale and stream less service More

Easiest car leasing experience ever! Tony was so helpful and made the process for me so easy. The finance department was a pleasure to work with and made it very simple to transition into my lease. I highly and made the process for me so easy. The finance department was a pleasure to work with and made it very simple to transition into my lease. I highly recommend Ed Morse Cadillac! More

Had a exceptional experience with Ed Morse, the entire team beginning with my sales Person , Mr Berkowitz was super professional , honest and efficient. They helped finalize all aspects of the transactio team beginning with my sales Person , Mr Berkowitz was super professional , honest and efficient. They helped finalize all aspects of the transaction with exceptional efficiency and gave me a real indepth understanding of both the transaction and the capabilities of the car.. Will be a life long client. More