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Ed Morse Cadillac of Delray Beach

Delray Beach, FL

4.9
900 Reviews
Ed Morse has been selling and leasing for less while providing excellent customer service for over 70 years. Excellent auto repair services for your vehicle! Check our website for valuable coupons www.edmorsecadillacdelrayservice.com Ed Morse Cadillac Delray is the #1 Volume Cadillac Dealership from Broward to the Treasure Coast. Conveniently located in beautiful Delray Beach, Florida. We happily accommodate our hometown of Delray as well as all visiting Cadillac shoppers. Whether you’re researching a new Cadillac, a Certified pre-owned Cadillac, or looking for a reliable Cadillac service and Cadillac parts department in the South Florida region, our Cadillac dealership can fill all of your needs. Ed Morse Cadillac Delray has an outstanding reputation because we put our customers first. Visit us in Delray Beach and test-drive the award-winning ATS, CTS, SRX or Escalade, the most acclaimed SUV ever. You should know that Ed Morse Cadillac Delray Beach has the right car to meet all of your luxury vehicle needs.
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2300 South Federal Highway

Delray Beach, FL

33483

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Showing 900 reviews

May 03, 2021

Great review!! Alan was very helpful with all the paperwork and car explanations!! He took the time and patience to go over All the small details More

by Reinerjoju
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Ed Morse Cadillac of Delray Beach responded

Thank you for taking the time to share your excellent experience with Alan! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices

May 02, 2021

Want to Thank Tony and Ed Morse for an excellent experience. Kind, professional, and kept in touch during the entire ordering process. A+ Job guys More

by Mike M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Catalfo
May 03, 2021 -

Ed Morse Cadillac of Delray Beach responded

Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression! Ed Morse Corporate Offices

April 29, 2021

This is my 3rd vehicle with Ed Morse of Delray.The service& sales are a notch above all dealerships i have dealt with over the years.Alan Berkowitz is a gem.He merits 5 stars....... More

by marichian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Perez, Charles Lauria
Apr 30, 2021 -

Ed Morse Cadillac of Delray Beach responded

Thanks! We appreciate you. Thanks for continuing to give us an opportunity to keep you happy. Please let us know if you need anything else. Ed Morse Corporate Offices

April 27, 2021

I’ve been a client of Ed Morse Cadillac for nearly 25 years. My experience is always excellent, Professional and courteous, and the sales people are helpful and knowledgeable. More

by Dorie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Castillo
Apr 28, 2021 -

Ed Morse Cadillac of Delray Beach responded

Dorie, thank you for the great review and for being such a great customer. We appreciate you and look forward to your next visit. Ed Morse Corporate Offices

April 27, 2021

Just got my 4th car from Ed Morse, and they make it as pleasant an experience as possible. Great salesman, Alan Berkowitz, helped us for the second time. It was a pleasure to deal with him. Very friend More

by Inky627
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Castillo
Apr 28, 2021 -

Ed Morse Cadillac of Delray Beach responded

Thanks! We appreciate you. Thanks for continuing to give us an opportunity to keep you happy. We're elated to hear that Alan, George, and the team were able to help you find your new ride. Please let us know if you need anything else. Ed Morse Corporate Offices

April 23, 2021

Contacted Samantha and she connected with her Used Car Manager, Carlos to sell a Certified Cadillac Escalade. We offered a fair price slightly below their asking price and received agreement on the pric More

by Scott B
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Lanzano (General Manager), Carlos Masso, Samantha Rodriguez
Apr 27, 2021 -

Ed Morse Cadillac of Delray Beach responded

Scott, we are sincerely sorry to hear you had a negative experience with us when you came to purchase a certified pre-owned Cadillac Escalade. We understand our team provided a discount on the vehicle and matched that CarMax price for your trade in. Carlos has reached out to you regarding potentially closing the gap insurance as well. If you need anything further or if you would like to discuss your experience, please don't hesitate to reach out to me (James Lanzaro, General Manager) directly via email at JamesLanzaro@edmorse.com. Ed Morse Corporate Offices

Apr 27, 2021 -

Scott B responded

Good Afternoon James , You now are aware that your Used Car Manager, Carlos, did infact NEVER contact the client or try to resolve the issue. You are also now aware that GAP Insurance was never any part of the deal or to be included. Perhaps you got another clients case involved with ours ?? My question is very simple .... are you going to commit to the deal as originally structured (removing the 1495.00 CPO Fee) while unit remains certified in order to resolve the issue and complaint ?? Or was this simply a response made at your level to show false empathy ?? I am committed to resolving the issue, and moving forward amicably if you remove the CPO fee and resend the updated/signed Buyers Order. Thank you.

Apr 27, 2021 -

Scott B responded

The General Manager clearly provided some fluff here and avoided admitting his companies/associates errors. He chose to show he lacked any integrity and honesty to resolve the issue amicably thru his requested email. He actually marked up the unit 2 times since agreement, to suggest the discount was much larger than originally agreed. Unit went from 62777 to 68999 this afternoon, same truck, same mileage, still certified. Mr. Lanzaro did nothing to help the situation and was equally as appalling as his Sales Associate and his Used Car Manager. We have filed a complaint for deceptive business practices with Florida Motor Vehicles, Florida Attorney General, and BBB providing all documentation and signed Buyers Order as needed to support claim.

April 16, 2021

Wonderful experience from start to finish. Nice to go to a dealership and be treated with respect and know you are a true customer. Thank you Alan for all your hard work! More

by Fred S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Castillo
Apr 16, 2021 -

Ed Morse Cadillac of Delray Beach responded

Thank you for taking the time to share your excellent experience with Alan! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices

April 09, 2021

I have been bring my cars to Ed Morse Cadillac Delray for their excellent service for over 10 years. Their sales department proved to be just as good. Thank you for your recent sale and stream less service More

by Vince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Castillo
Apr 12, 2021 -

Ed Morse Cadillac of Delray Beach responded

Vince, thank you for the great review and for being such a great customer. We appreciate you and look forward to your next visit. Ed Morse Corporate Offices

April 03, 2021

Easiest car leasing experience ever! Tony was so helpful and made the process for me so easy. The finance department was a pleasure to work with and made it very simple to transition into my lease. I highly More

by Samantha Evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Catalfo, Kevin Boufford
Apr 05, 2021 -

Ed Morse Cadillac of Delray Beach responded

Wow, we are so happy to hear about the great experience you had at our dealership! It was an immense pleasure to work with you and help find your perfect vehicle. We sincerely appreciate your business, and hope to see you again in the future! Ed Morse Corporate Offices

March 29, 2021

Had a exceptional experience with Ed Morse, the entire team beginning with my sales Person , Mr Berkowitz was super professional , honest and efficient. They helped finalize all aspects of the transactio More

by Bushidocommerce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Lauria
Mar 30, 2021 -

Ed Morse Cadillac of Delray Beach responded

Hi! Hearing that you had such a wonderful experience means the world to our team. We aim to please every customer and make their experience as smooth as possible. If there is anything further that our team can assist you with, please let us know! We'd be more than happy to help. Ed Morse Corporate Offices

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