108 Reviews of Ed Morse Cadillac Tampa - Service Center
I had my Escalade serviced today at Ed Morse Cadillac Tampa and I was very disappointed by the amount of time it took them to perform an oil change, replace battery and flush the transmission. The total Tampa and I was very disappointed by the amount of time it took them to perform an oil change, replace battery and flush the transmission. The total time spent waiting from my time of arrival until completion of the job was over 4 hours. The wait time cannot be justified although my service advisor did try to justify the wait time. The Service Advisor, Michael, is not to blame as he was doing his job and maintained a professional demeanor the entire time. However, while I am not a certified mechanic, I do know it should not take that long to perform 3 task. I'm addition, the individual who made the appointment should've listened more intently to understand exactly the type of service I was bringing the SUV into the service department. Had she listened and understood, I believe they would've arranged to provided me with a loaner or give me advance notice the request would've required a lengthy stay or even the need to leave it at the dealership overnight. Needless to say, I remain dissatisfied with the service department although the purchase, months ago, went extremely well. I'm rating the visit 2 stars instead of 1 because the Service Advisor did his job well. More
The whole dealership experience was phenomenal from beginning to end. Definitely 10 star service. We always have a WOW moment. We're been cadillac fans since day 1. beginning to end. Definitely 10 star service. We always have a WOW moment. We're been cadillac fans since day 1. More
I just want to say that Carlos Martínez is an excellent service advisor. He is very knowledgeable and kind. I appreciate everything he has done for me . Sincerely, María L Rodriguez service advisor. He is very knowledgeable and kind. I appreciate everything he has done for me . Sincerely, María L Rodriguez More
JJ, service advisor at the Ed Morse Cadillac Tampa was JJ, service advisor at the Ed Morse Cadillac Tampa was AMAZING! After months of not knowing what was wrong with my 2007 Cadillac Escalade ESV, your t JJ, service advisor at the Ed Morse Cadillac Tampa was AMAZING! After months of not knowing what was wrong with my 2007 Cadillac Escalade ESV, your tech was able to fix my car and give me piece of mind. I am so extremely grateful for my service advisor JJ who kept me posted about my car every step of the way. I highly recommend Cadillac service center and will definitely use them for all of my car repair needs. THANK YOU THANK YOU for fixing my Cadillac Escalade ESV!! I am so happy. Please give JJ and the tech who was able to find the issue with my car big kudos!! More
Outstanding Service Mr. Carlos Martinez is so such a beautiful person to work with. Carlos is more than my Advisor, he is honest and always is there to help in any way. Mr. Carlos Martinez is so such a beautiful person to work with. Carlos is more than my Advisor, he is honest and always is there to help in any way. Carlos is a Five Stars Advisor. More
Excellent care and service!! I would recommend this Ed Morse Tampa dealership to anyone, especially our service rep, Max!! We had our vehicle at another dealership in service for I would recommend this Ed Morse Tampa dealership to anyone, especially our service rep, Max!! We had our vehicle at another dealership in service for literally months with no resolution, we came to Ed Morse Tampa....problem resolved!! Max takes the time to listen to us, to listen to the vehicle's issue, evaluates and makes things happen, as well as extremely courteous and amazingly helpful!! More
Top Notch! Our family has been with Cadillac for over 15 years. We have purchased multiple vehicles and recommended lots of family members who have also purchase Our family has been with Cadillac for over 15 years. We have purchased multiple vehicles and recommended lots of family members who have also purchased vehicles from Cadillac. Our service advisor is Carlos and he is by far one of the best aspects that the Tampa Cadillac dealership has. He definitely puts his customers first at all times, he goes the extra mile to make sure that we are taken care of and most of all he does his job in excellence with a smile on his face. Cadillac and Carlos THANK YOU for taking care of the Perez Family the way that you do! More
Great Dealership I have been coming to Ed Morse of Tampa since 2008. Carlos Martinez has been my Service Associate the entire time. He always puts the customer first a I have been coming to Ed Morse of Tampa since 2008. Carlos Martinez has been my Service Associate the entire time. He always puts the customer first and always listens to whatever issues and goes above and beyond to make sure that everything is resolved and that I'm satisfied. More
Great Customer Service Providing outstanding customer service in the norm for Max Carter -- Ed Morse Service Department. He keeps you abreast of each service step required Providing outstanding customer service in the norm for Max Carter -- Ed Morse Service Department. He keeps you abreast of each service step required to return the customer's vehicle as quickly as possible. More
Very Satisfied Carlos was Amazing and a pleasure to work with. First class service! He told me everything I needed to know, every step of the way. He was very inform Carlos was Amazing and a pleasure to work with. First class service! He told me everything I needed to know, every step of the way. He was very informative and caring and did everything he could to help me throughout the entire process. More