Ed Morse Cadillac Tampa - Service Center

If I could put 0 stars I certainly would! This advisor is terrible. Doesn’t tell you the full truth & is only there to lookout for himself ! He tries to get over on you thinking you have no c This advisor is terrible. Doesn’t tell you the full truth & is only there to lookout for himself ! He tries to get over on you thinking you have no clue about what’s going on. Please don’t let him get you. Quoted me almost $600 more than Ed Morse Brandon for a simple repair & had no explanation as to why! I do not trust this dealership because of this terrible advisor & terrible customer service! More

A great dealership. If you need service, ask for Mike Sica. If you are interested in a new car, Michael Brandon is the man to help you realize your dream. EB If you need service, ask for Mike Sica. If you are interested in a new car, Michael Brandon is the man to help you realize your dream. EB More

I Have a 2004 Cadillac XLR. I happen to like the car. I brought it into ED MORSE CADILLAC hoping for expertise and asking for a little mercy on the pricing as not everyone can w I happen to like the car. I brought it into ED MORSE CADILLAC hoping for expertise and asking for a little mercy on the pricing as not everyone can work on this type of car. I phoned Philip Schultz and asked if he could help me on the charges as I am a Veteran and it was extreme charges applied to the fix of my car (and the top still does not work). I was told by Philip, WHY SHOULD I TAKE FOOD OUT OF MY EMPLOYEES MOUTH JUST TO HELP YOU? I said Thank You, I apologized for asking and hung up the phone. I PAID my bill, of which I had to step through it with a fine tooth comb because there were charges added to the bill that should not have been there. Did I say, my Top still does not work! I also had all gaskets changed, still there is a oil leak on my garage floor. It has been 1 month since working on my car. It was not my intent to take anything from anyone. We all have families, but we all need a little understanding/mercy at some point in our life. If you have never needed it, keep living, you will. I am very disappointed in our AMERICAN MADE - CADILLAC COMPANY and the handling of their customers. More

I am deeply appreciative of the high quality of service I received from Victor in the Service Department at Ed Morse Cadillac of Tampa. He provided me with outstanding customer service and was very attentive received from Victor in the Service Department at Ed Morse Cadillac of Tampa. He provided me with outstanding customer service and was very attentive to all of my vehicle's needs. From the very beginning of my interactions with him he has always been available whenever I had any questions and always able to provide me with a quick and accurate answer even if it meant going out of his way to point me in the right direction if he wasn't sure about something. He has always been supportive and caring from the beginning of the process until my car repairs were complete. Even then, he made sure that I knew he was always ready and available to help. Overall he was very straightforward and detailed while ensuring that the whole process was as smooth as possible. This has undoubtedly been one of greatest customer service experiences I have ever received. Ed Morse Cadillac of Tampa has a great person and exceptional service advisor in having Victor there! Thanks! More

Excellent experience Zoilo and Anthony went above and beyond my expectations thank you we need more people like you specially Zoilo that I worked with him in the past. beyond my expectations thank you we need more people like you specially Zoilo that I worked with him in the past. More

I had my Escalade serviced today at Ed Morse Cadillac Tampa and I was very disappointed by the amount of time it took them to perform an oil change, replace battery and flush the transmission. The total Tampa and I was very disappointed by the amount of time it took them to perform an oil change, replace battery and flush the transmission. The total time spent waiting from my time of arrival until completion of the job was over 4 hours. The wait time cannot be justified although my service advisor did try to justify the wait time. The Service Advisor, Michael, is not to blame as he was doing his job and maintained a professional demeanor the entire time. However, while I am not a certified mechanic, I do know it should not take that long to perform 3 task. I'm addition, the individual who made the appointment should've listened more intently to understand exactly the type of service I was bringing the SUV into the service department. Had she listened and understood, I believe they would've arranged to provided me with a loaner or give me advance notice the request would've required a lengthy stay or even the need to leave it at the dealership overnight. Needless to say, I remain dissatisfied with the service department although the purchase, months ago, went extremely well. I'm rating the visit 2 stars instead of 1 because the Service Advisor did his job well. More

The whole dealership experience was phenomenal from beginning to end. Definitely 10 star service. We always have a WOW moment. We're been cadillac fans since day 1. beginning to end. Definitely 10 star service. We always have a WOW moment. We're been cadillac fans since day 1. More

I just want to say that Carlos Martínez is an excellent service advisor. He is very knowledgeable and kind. I appreciate everything he has done for me . Sincerely, María L Rodriguez service advisor. He is very knowledgeable and kind. I appreciate everything he has done for me . Sincerely, María L Rodriguez More

JJ, service advisor at the Ed Morse Cadillac Tampa was JJ, service advisor at the Ed Morse Cadillac Tampa was AMAZING! After months of not knowing what was wrong with my 2007 Cadillac Escalade ESV, your t JJ, service advisor at the Ed Morse Cadillac Tampa was AMAZING! After months of not knowing what was wrong with my 2007 Cadillac Escalade ESV, your tech was able to fix my car and give me piece of mind. I am so extremely grateful for my service advisor JJ who kept me posted about my car every step of the way. I highly recommend Cadillac service center and will definitely use them for all of my car repair needs. THANK YOU THANK YOU for fixing my Cadillac Escalade ESV!! I am so happy. Please give JJ and the tech who was able to find the issue with my car big kudos!! More

Outstanding Service Mr. Carlos Martinez is so such a beautiful person to work with. Carlos is more than my Advisor, he is honest and always is there to help in any way. Mr. Carlos Martinez is so such a beautiful person to work with. Carlos is more than my Advisor, he is honest and always is there to help in any way. Carlos is a Five Stars Advisor. More