Ed Morse Cadillac Tampa - Service Center

Passionate I took my vehicle in for follow up service after my purchase their where alignment issue but my sales rep took control of the situation by assuring m I took my vehicle in for follow up service after my purchase their where alignment issue but my sales rep took control of the situation by assuring me that the matter will be taken care and I will not be without transportation I arrive at the service department 9am and ask Angel and he was ready to service my vehicle plus took the time out to explain the service that was taken place thru the computer awesome job Angel, plus he walk we me to the rental department and wait with me until the guy return. Awesome customer service Great Job Angel and Eric you are very passionate sales rep. I want to thank you for all that you do! More

Carlos Martinez , excellent services Excelent services by Carlos martinez and the services thernitian Carlos always go out off his way to Make sure that we are happy , any company shoul Excelent services by Carlos martinez and the services thernitian Carlos always go out off his way to Make sure that we are happy , any company should be happy to have employe like this More

Excellent Service This is my third car with this Ed Morse Tampa, the reason why...SERVICE. I just took my car in for regular servicing and they offered me a loner car. This is my third car with this Ed Morse Tampa, the reason why...SERVICE. I just took my car in for regular servicing and they offered me a loner car. Seriously, I have no complaints regarding the dealership and I have the very best service advisor, Tim Radice. I recommend this dealership every chance I get. More

Exceptional - in every way The service department at Ed Morse Cadillac continues to impress me at every visit. Not only are they timely and thorough, each service representativ The service department at Ed Morse Cadillac continues to impress me at every visit. Not only are they timely and thorough, each service representative has gone above and beyond to make it a great experience. This last visit I had the pleasure of dealing with Shelley, who not only clearly explained what needed to be done, she didn't "oversell" me and actually helped me save money by reviewing the service coupons I had to apply them where possible. There is a comfortable waiting area with complimentary beverages and pastry items, as well as a popcorn machine. Although I didn't partake, it's nice to have so many choices. Thank you to the service team - you really are top-notch! More

service department is very good El departamento de servicio es muy bueno . El departamento de ventas no es muy bueno la atencion al costumer, estuve esperando mas de 26 minutos para El departamento de servicio es muy bueno . El departamento de ventas no es muy bueno la atencion al costumer, estuve esperando mas de 26 minutos para que me atendiera un vendedor ,despues que me atendio y llegamos al acuerdo que me llamara por telefono para darme el deal nunca lo hizo. More

Exceptional as always. 110 percent trust in preventative ase We have been loyal customers for over a decade and Cadillac makes great vehicles with outstanding value in the luxury car market. Carlos is outstandin We have been loyal customers for over a decade and Cadillac makes great vehicles with outstanding value in the luxury car market. Carlos is outstanding and keeps us coming back More

Unhappy Customer! I think Ed Morse Cadillac Brandon and Tampa both have an extremely unsatisfying disconnect with it's customers in General. I have visted both sites ju I think Ed Morse Cadillac Brandon and Tampa both have an extremely unsatisfying disconnect with it's customers in General. I have visted both sites just once and have had the almost exact same interaction with their employees. No one at either site is welcoming, friendly or inviting. This is not a typical experience that you would expect from a Cadillac Dealership. Carols today was "definitely" not the one to help me today. I approached Carols in the guest lounge to inquire about my vehicle because I had been sitting there for 30 minutes or so and no one bothered to discuss with me what I needed or what I was there for; very strange to me. I explained to Carlos that I pulled into the service bay, someone took my keys and said that a Service Advisor would be with me shortly. Carlos said to me that he was "definitely" not the one to help me. I asked Carols if he was a Service Advisor? He said yes, I asked him then why are you definitely not the one to help me? He says, because I have 3 cars already. The expression on my face probably told him I wasn't pleased with his response so he then offered to find someone to help me. I then walked to the door marked Service Manager where I found the Manger by the time I could explain to her what was happening we both looked out the window and saw a Service guy standing next to my car presumably collecting information from my vehicle, she stated someone was working on it and they would get me going soon. Fine. 5-10 minutes later I was pulled in and everything was in motion, the guy got my information, my car got pulled to the back and so far so good. The Service Manger came out to apologize and let me know everything was being taken care of. Fine. Carols however failed miserably at his job performance today, he failed the compay and the customer. I just want that to be known. Thanks. More

Another level of service Just a quick review to say the level of service at your dealership is outstanding. Mike waited for me after the service department had closed so I cou Just a quick review to say the level of service at your dealership is outstanding. Mike waited for me after the service department had closed so I could pick up my car. I have had nothing less than excellent service from Mike. Overall a great experience! More

Sold car after I made deal for the car hours earlier I made a deal for a 2014 SRX on a Sunday. Had to wait until my credit union opened Monday morning so that this dealership could fax purchase order ove I made a deal for a 2014 SRX on a Sunday. Had to wait until my credit union opened Monday morning so that this dealership could fax purchase order over. At 12:48pm I attempted to reach my salesperson Karen Barrese. She text me she was in a meeting. When I finally reached her she tells me the car was sold. I was able to negotiate a price I was happy with but when this dealership found out that I was not financing this car through them they balked and backed out of the agreement we had hours earlier. There was also a sales manager named Mark that was part of this deal. I have saved all the emails and text messages from this dealership. These people are deceitful. I would never recommend anyone attempt to buy a car from Ed Morse. More

Always a Good Experience Shelley is delightful to work with. I have learned through experience that she'll make sure that whatever issue I describe will be fixed correctly an Shelley is delightful to work with. I have learned through experience that she'll make sure that whatever issue I describe will be fixed correctly and as quickly as possible. Can't ask for more than that! More