Ed Morse Cadillac Tampa - Service Center

I have always had good service at the dealership and people were always friendly to me. The dealership is clean. The dealership is organized chaos....a good thing people were always friendly to me. The dealership is clean. The dealership is organized chaos....a good thing More

Nicole Woods in the service department who handles the loaner vehicles. She always has a smile always happy. Very helpful and accommodating. loaner vehicles. She always has a smile always happy. Very helpful and accommodating. More

Professional and outstanding customer service. Completely satisfied. Willingness to recommend is an absolute for Ivan. Completely satisfied. Willingness to recommend is an absolute for Ivan. More

My service advisor Steve is awesome. Always available to answer questions and has always taken care of my vehicle that I purchased. He has also taken great care of my wife’s vehicle as w Always available to answer questions and has always taken care of my vehicle that I purchased. He has also taken great care of my wife’s vehicle as well even though it wasn’t purchased at this dealership. More

BUYERS BEWARE! !! I purchased a 2023 Cadillac Escalade ESV from Ed Morse Cadillac in December 2022. Since the time of purchase, my vehicle has broken down and neede !! I purchased a 2023 Cadillac Escalade ESV from Ed Morse Cadillac in December 2022. Since the time of purchase, my vehicle has broken down and needed unscheduled maintenance on multiple occasions. My 2023 Escalade ESV with less than 30,000 miles is currently broken down in Warner Robbins, Georgia, where I was stranded and had to push my vehicle to safety with my nine-year-old daughters. I have repeatedly brought my vehicle to Ed Morse’s service department, where I’ve been told the issues are fixed. The issues are not fixed. Around April 2024 – at a time when the vehicle had approximately 25,000 miles, I experienced some engine “issues”. The engine was making odd noises and not driving properly. I brought the vehicle to Ed Morse – which is the only place I have serviced this vehicle – where it stayed for 8 days. I picked up my vehicle on a Saturday after 8 days of service and had to return it the next week for continued issues with the engine. On June 8, 2024, I left my home in Wesely Chapel, Florida to drive my daughters to camp in North Carolina. After 4 hours of driving, the car started to vibrate, and the instrument panel began to flash on and off. I exited I-75 and the car completely stalled and would not start. I also could not get the car in neutral. After about 30 minutes sitting on the side of I-75, I was able to start the car for the limited purposes of putting the car in neutral to push it manually to the nearest gas station. Bystanders exiting off of I-75 stopped and helped me and my 9-year-old twin daughters push the vehicle to the nearest gas station. Ultimately, I had the vehicle towed to a Cadillac dealership in Georgia, where it remains today – 12 days later. I reached out to the Ed Morse’s General Manager, Philip Schultz, and its Service Manager, David Vega, via email on Monday June 10, 2024 and explained the situation, and, asked for help getting my vehicle fixed and returned to me. I also spoke to my service advisor at Ed Morse and he confirmed my email was received by management. For the record, my service advisor has been nothing but kind and compassionate throughout this process, but doesn’t have the ability to do anything to assist me without the support of Ed Morse management. At this point, Ed Morse Management has not contacted me in any capacity whatsoever. My saving grace has been that the Georgia dealership is committed to fixing the vehicle, which needs a new engine, although I have no estimate as to when this will be accomplished. The dealership in Georgia also helped me secure a rental vehicle while my car is being repaired – Ed Morse has done quite literally nothing. It’s unreasonable really disappointing that Ed Morse sold me a brand new Cadillac Escalade, which needs a new engine with less than 30,000 miles, and, management of this dealership has no interest in providing any customer service or assistance whatsoever – they got their money at the time of sale (more than sticker!), and, have not provided accurate service to the engine and apparently provide no warranty on the product they sell. If you elect to purchase a vehicle from Ed Morse – be aware that once they have your money, Management provides no warranty or customer service whatsoever despite selling you a vehicle that constantly breaks down and is unreliable and unsafe. More

Vanessa Blake went beyond the call of duty. She made my husband a offer we couldn't refuse. She made my husband a offer we couldn't refuse. More

I took my 2021 Escalade in for a serviced and left in a 2023 Sports Platinum. Vanesia Blake and Marilyn McPhail were simple amazing. They were both very personable, helpful and willing to assist with getti 2023 Sports Platinum. Vanesia Blake and Marilyn McPhail were simple amazing. They were both very personable, helpful and willing to assist with getting me in the vehicle I wanted. Vanesia was very knowledgable in answering any question I had reference my new vehicle. Job well done ladies. More

In 2022, we bought a car from Andy Marrero. From the initial call to him we decided to travel to Tampa, four hours from our home to get the car. The buying experience was one of the best. Recen From the initial call to him we decided to travel to Tampa, four hours from our home to get the car. The buying experience was one of the best. Recently our car developed a mechanical issue that after three attempts by our local GM dealer, the issue had not been resolved. Desperate to have our car repaired I called Andy. He immediately brought the problem to the attention of his service manager David Vega. Mr Vega contacted us and referred me to Ed Morse service advisor Michelle Hester. Michelle set a service date for us and arranged for a loaner. During the service process I was kept updated and informed of the progress by Michelle. Yesterday we picked up our car and so far the issues seem to be resolved. The buying and service experience at this dealership is top notch. Last night I received a text from Andy checking on us and making sure we got home ok after picking up our car. Folks, when was the last time you had someone do that. More

I recently had my car serviced at Ed Morse Tampa to replace a tire censor. After getting home, I noticed that the center piece was missing from my hubcap. I called the dealership and spoke with Steve replace a tire censor. After getting home, I noticed that the center piece was missing from my hubcap. I called the dealership and spoke with Steve about the situation. He asked me to send a picture of the missing piece and also asked for my address to send it to me, as I live in Lakeland. I have not heard from him, and neither have I received the part. Today I called and asked to speak to the service department manager, but did not receive a call back from him. This is the second piece from my vehicle that has gone missing. The commercial says, "Every car that leaves their lot is backed by Morse." I am waiting to see my vehicle backed by Morse. I miss Carlos :( More

If I could put 0 stars I certainly would! This advisor is terrible. Doesn’t tell you the full truth & is only there to lookout for himself ! He tries to get over on you thinking you have no c This advisor is terrible. Doesn’t tell you the full truth & is only there to lookout for himself ! He tries to get over on you thinking you have no clue about what’s going on. Please don’t let him get you. Quoted me almost $600 more than Ed Morse Brandon for a simple repair & had no explanation as to why! I do not trust this dealership because of this terrible advisor & terrible customer service! More