Ed Morse Cadillac Tampa

Ivan was so easy to deal with. No pressure but more than helpful. I wish more salesman used this approach. No pressure but more than helpful. I wish more salesman used this approach. More

An Outstanding Sales and Customer Service Experience I enjoyed working with Andy and the crew at Ed Morse Cadillac. They were extremely customer centric and every need that I had … Andy was able to fulfi enjoyed working with Andy and the crew at Ed Morse Cadillac. They were extremely customer centric and every need that I had … Andy was able to fulfill. I truly enjoyed my experience at Ed Morse Cadillac and highly recommend Andy and his team!!! More

Andy did amazing job and he is the best ! ! He drove the car to us and explained everything in detail. ! He drove the car to us and explained everything in detail. More

It Was easy and fast experience and would recommend it to all my friends and family. all my friends and family. More

Professional and outstanding customer service. Completely satisfied. Willingness to recommend is an absolute for Ivan. Completely satisfied. Willingness to recommend is an absolute for Ivan. More

Holy COW, what a phenomenal experience! Let me just say from jump, I am a HARD sell. Despite being a female, I'm an old school "car guy" who knows my stuff and this industry pretty well a Let me just say from jump, I am a HARD sell. Despite being a female, I'm an old school "car guy" who knows my stuff and this industry pretty well after having done 24 vehicle deals in my lifetime. While this is a very traditional dealership, these guys are extremely fair, ethical, straightforward, and the 5 year old used car I got is FREAKING PRISTINE! I bought my vehicle sight unseen online from 2,800 miles away and I could not have been more blown away by her condition when she showed up. She literally looks brand new, inside and out! Buy here with the utmost confidence, and be sure to ask for Andy Marrero in Sales and Rich Nicosia in the Business Office. This is hands down one of the BEST car purchase experiences I've ever had. I could not be happier! More

I was very pleased the way they handled me leasing a car. It was a pleasure working with Andy. It was a pleasure working with Andy. More

My service advisor Steve is awesome. Always available to answer questions and has always taken care of my vehicle that I purchased. He has also taken great care of my wife’s vehicle as w Always available to answer questions and has always taken care of my vehicle that I purchased. He has also taken great care of my wife’s vehicle as well even though it wasn’t purchased at this dealership. More

BUYERS BEWARE! !! I purchased a 2023 Cadillac Escalade ESV from Ed Morse Cadillac in December 2022. Since the time of purchase, my vehicle has broken down and neede !! I purchased a 2023 Cadillac Escalade ESV from Ed Morse Cadillac in December 2022. Since the time of purchase, my vehicle has broken down and needed unscheduled maintenance on multiple occasions. My 2023 Escalade ESV with less than 30,000 miles is currently broken down in Warner Robbins, Georgia, where I was stranded and had to push my vehicle to safety with my nine-year-old daughters. I have repeatedly brought my vehicle to Ed Morse’s service department, where I’ve been told the issues are fixed. The issues are not fixed. Around April 2024 – at a time when the vehicle had approximately 25,000 miles, I experienced some engine “issues”. The engine was making odd noises and not driving properly. I brought the vehicle to Ed Morse – which is the only place I have serviced this vehicle – where it stayed for 8 days. I picked up my vehicle on a Saturday after 8 days of service and had to return it the next week for continued issues with the engine. On June 8, 2024, I left my home in Wesely Chapel, Florida to drive my daughters to camp in North Carolina. After 4 hours of driving, the car started to vibrate, and the instrument panel began to flash on and off. I exited I-75 and the car completely stalled and would not start. I also could not get the car in neutral. After about 30 minutes sitting on the side of I-75, I was able to start the car for the limited purposes of putting the car in neutral to push it manually to the nearest gas station. Bystanders exiting off of I-75 stopped and helped me and my 9-year-old twin daughters push the vehicle to the nearest gas station. Ultimately, I had the vehicle towed to a Cadillac dealership in Georgia, where it remains today – 12 days later. I reached out to the Ed Morse’s General Manager, Philip Schultz, and its Service Manager, David Vega, via email on Monday June 10, 2024 and explained the situation, and, asked for help getting my vehicle fixed and returned to me. I also spoke to my service advisor at Ed Morse and he confirmed my email was received by management. For the record, my service advisor has been nothing but kind and compassionate throughout this process, but doesn’t have the ability to do anything to assist me without the support of Ed Morse management. At this point, Ed Morse Management has not contacted me in any capacity whatsoever. My saving grace has been that the Georgia dealership is committed to fixing the vehicle, which needs a new engine, although I have no estimate as to when this will be accomplished. The dealership in Georgia also helped me secure a rental vehicle while my car is being repaired – Ed Morse has done quite literally nothing. It’s unreasonable really disappointing that Ed Morse sold me a brand new Cadillac Escalade, which needs a new engine with less than 30,000 miles, and, management of this dealership has no interest in providing any customer service or assistance whatsoever – they got their money at the time of sale (more than sticker!), and, have not provided accurate service to the engine and apparently provide no warranty on the product they sell. If you elect to purchase a vehicle from Ed Morse – be aware that once they have your money, Management provides no warranty or customer service whatsoever despite selling you a vehicle that constantly breaks down and is unreliable and unsafe. More

We dealt with Ivan. That guy is an absolute rockstar. Anytime we are going to buy a vehicle, we will go to him every single time. He’s personable, down-to-earth, and jus That guy is an absolute rockstar. Anytime we are going to buy a vehicle, we will go to him every single time. He’s personable, down-to-earth, and just an all-around nice guy. He’s not pushy and I felt like I’ve known him for years. More