Ed Morse Cadillac Tampa

Good afternoon, Here's a small entry to the multiple emails sent to the GM with no response. I’m contacting you regarding my experience and current situation with my so-called new competent car for m emails sent to the GM with no response. I’m contacting you regarding my experience and current situation with my so-called new competent car for my wife Channel. To start the purchase online was painful, unprofessional, and unorganized. Gary was the primary but relied heavily on Anthony to get anything done. Gary’s inexperience seemed more counterproductive than anything. Anthony’s unprofessional attitude toward my wife on the phone during the electronic contract was upsetting. He would not return her calls, and when my wife could get ahold of him, he would blow her off. By asking her, “what do you want?” and “it’s not his problem.” The next issue was the missing paper plates and registration for the car upon delivery. The delivery itself was a nightmare. He was starting with the wrong address given to the delivery driver. I had to drive 15-20 mins to find where he was upon his arrival, but he didn’t speak English, so it was a long process through texting. Once I could escort him to my house and ensure the download was painful. When I called Anthony, he wasn’t sure what happened; go figure. Then I got ahold of Craig, and of course, things eventually were resolved with the billing. I didn’t get charged, but it was just the principle and pain of doing business with Ed Morse. Moving on to the most recent issue, the car was sold to us without a specific microchip for parking sensors and collision detection. When I called Craig, he informed me he knew nothing about it. The point is this should have been disclosed to me before purchase. Buying a car with options advertised to get me to commit to Ed Morse Tampa was a scheme. To realize it’s missing a microchip. Then I asked to speak to the General sales manager or general manager. Anthony called me and told me he didn’t know of the missing chip. And I’ll receive a letter in about 30 days from Cadillac informing me to bring the car in for chip installation. That was a month ago, and nothing in the mail or any follow-up. The salesman strongly encouraged us to give them an excellent rating on the survey after the sale, but it’s been nothing but problems. I would have a different perspective and feel towards the business if there were more transparency. I’m not sure where to go from here, but I think I have been loyal to endorse for six years and three cars, with this car being the worse experience. I’m unsure where we go from here, but I know I will think twice about returning to Ed Morse in the future. I will also post this publicly for other people, military, and veterans to see the quality of Ed Morse. My wife and I are currently on Active duty and being ignored and treated as if it’s our fault. Most recently, the cruise control has been unavailable! So, in the process of filing a lemon law case with my attorney. Their company motto is below. “We believe in the value of customer service, and the hallmarks of commitment, integrity, and professionalism are what the Ed Morse brand is built on.” About Ed Morse! More

Both Serenity and the business manager were friendly and very helpful, and knowledgeable. We were deciding between the Cadillac and two other car brands. Ultimately our decision was based on the car of cou very helpful, and knowledgeable. We were deciding between the Cadillac and two other car brands. Ultimately our decision was based on the car of course, but also because we knew we were in good hands with Serenity and the Dealership. More

My wife and I just welcomed twin girls! We knew that things were going to be tight in my F-150 Raptor, so I started looking for a bigger SUV for the family since we also have a 6-year-old s We knew that things were going to be tight in my F-150 Raptor, so I started looking for a bigger SUV for the family since we also have a 6-year-old son. After a few weeks of looking here there I stumbled on one at Ed Morse Cadillac. Turns out they ended up selling it before I reached out to them but I told them what I was looking for and asked them to keep me in mind. As soon as they got this one in, Andy reached out. As you can probably imagine, it is very hard for my wife and I to find time to do anything right now, let alone spend a couple hours at a dealership. This is where Andy separates himself from the rest of the pack. He brought the truck to us at our HOME! Yes, you read that right he brought it to our house and let us look at the truck and test drive it. He answered any questions we had and took the time to make sure we were comfortable and knew everything about the truck. He took some information on our trade in and went back to the dealership to work numbers. We were able to come to an agreement and are the proud owners of a new to us Cadillac Escalade ESV! He brought all the paperwork back to our house with the truck and when all was said and done he left with our trade in. He made this SO EASY at at time where we are sleep deprived and constantly on the go. If you're looking for someone who will treat you fair and go above and beyond to earn your business, and make 100% sure you're happy, then Andy is your man! Thank you again for taking care of our family! It was an absolute pleasure to do business with you! Raymond More

Clean, polite, friendly, quick and timely. Very considerate of our time. Would recommend to family and friends Very considerate of our time. Would recommend to family and friends More

Awesome experience cadillac #4 easiest process ever and quick service. Love working with Anthony Hyde quick service. Love working with Anthony Hyde More

I came in because I needed a new vehicle and wasn’t sure what to expect, but “Andy” Andrew M. made the process super easy, made me comfortable and confident in my purchasing experience! I will be back for n what to expect, but “Andy” Andrew M. made the process super easy, made me comfortable and confident in my purchasing experience! I will be back for next upgrade !!! More

What great service. I was driving around and looking at Cars when I ran into Andy and now I am a proud new owner of a New Escalade thanks to his diligence! I was driving around and looking at Cars when I ran into Andy and now I am a proud new owner of a New Escalade thanks to his diligence! More

Amazing dealership! I had the best experience yesterday. Everyone was extremely helpful! I would definitely recommend this dealership. I was in an accident my Jeep was t I had the best experience yesterday. Everyone was extremely helpful! I would definitely recommend this dealership. I was in an accident my Jeep was totaled. I spent 3 weeks trying to find a vehicle. Anthony was beyond helpful he went out of his way to make sure I had a vehicle. I was able to purchase a 2022 Mitsubishi mirage. I love it!!! To make things possible the dealership flew me to Tampa from South Carolina. They put me in a beautiful hotel for the night as well. Definitely the best experience I have ever had at a dealership!!! More

Andy was extremely wonderful to deal with and the personnel, at the dealership, were all extremely pleasant. We drove 4 hours, each way to get our vehicle from them and will do it again. personnel, at the dealership, were all extremely pleasant. We drove 4 hours, each way to get our vehicle from them and will do it again. More

A great place for a no pressure sales experience. The best Cadillac dealership I have been to. The best Cadillac dealership I have been to. More