Ed Morse Cadillac Tampa

Very professional, courteous knows and makes sure the customer knows how to operate their vehicle. customer knows how to operate their vehicle. More

Excellent customer service and professional and prompt service by Anthony Hyde Delivered vehicle to my home and the new electronic process was easy and quick Would highly recommend Thank you for ever service by Anthony Hyde Delivered vehicle to my home and the new electronic process was easy and quick Would highly recommend Thank you for everything More

If I could give this dealership a 0 I would. Went in to purchase a car based on pricing information provided to me by the dealership and advertised online. After spending time test driving and p Went in to purchase a car based on pricing information provided to me by the dealership and advertised online. After spending time test driving and pricing my trade in I was presented with paperwork $40,000 over the cost they quoted and MSRP. This was a complete waste of my time and I will never recommend or purchase from this dealership. More

Andy has been nothing but help and a great service to helping me purchase one of my dream Vehicles! Very flexible and willing to make things happen! Andy Marrero is your guy! helping me purchase one of my dream Vehicles! Very flexible and willing to make things happen! Andy Marrero is your guy! More

I have worked with four other Cadillac dealerships in Illinois and other ones in Florida… This was the best experience I’ve ever had in purchasing a car. Top-notch organization and sales person! Illinois and other ones in Florida… This was the best experience I’ve ever had in purchasing a car. Top-notch organization and sales person! More

Anthony was SUPER helpful. The car buying process was fair and efficient with great customer service. Anthony was knowledgeable and communicated everything clearly, making it s The car buying process was fair and efficient with great customer service. Anthony was knowledgeable and communicated everything clearly, making it super easy to purchase my fun new car! More

Andy has been amazing every purchase (3) we have made with Ed Morse. Their superior customer service is unmatched and I can definitely stand behind that because I have been to several dealers and have al with Ed Morse. Their superior customer service is unmatched and I can definitely stand behind that because I have been to several dealers and have always come back to my Ed Morse family. I love it here! More

Andy has been so amazing with each of our vehicle purchases. Providing pivotal details to make our car buying experience extra special. We have enjoyed every step of the way with Andy. Definitely hav purchases. Providing pivotal details to make our car buying experience extra special. We have enjoyed every step of the way with Andy. Definitely have and will recommend Andy and Ed Morse Cadillac Tampa again. Thanks again Andy, you continue to make us feel like family by going the extra Ed Morse mile. More

Good afternoon, Here's a small entry to the multiple emails sent to the GM with no response. I’m contacting you regarding my experience and current situation with my so-called new competent car for m emails sent to the GM with no response. I’m contacting you regarding my experience and current situation with my so-called new competent car for my wife Channel. To start the purchase online was painful, unprofessional, and unorganized. Gary was the primary but relied heavily on Anthony to get anything done. Gary’s inexperience seemed more counterproductive than anything. Anthony’s unprofessional attitude toward my wife on the phone during the electronic contract was upsetting. He would not return her calls, and when my wife could get ahold of him, he would blow her off. By asking her, “what do you want?” and “it’s not his problem.” The next issue was the missing paper plates and registration for the car upon delivery. The delivery itself was a nightmare. He was starting with the wrong address given to the delivery driver. I had to drive 15-20 mins to find where he was upon his arrival, but he didn’t speak English, so it was a long process through texting. Once I could escort him to my house and ensure the download was painful. When I called Anthony, he wasn’t sure what happened; go figure. Then I got ahold of Craig, and of course, things eventually were resolved with the billing. I didn’t get charged, but it was just the principle and pain of doing business with Ed Morse. Moving on to the most recent issue, the car was sold to us without a specific microchip for parking sensors and collision detection. When I called Craig, he informed me he knew nothing about it. The point is this should have been disclosed to me before purchase. Buying a car with options advertised to get me to commit to Ed Morse Tampa was a scheme. To realize it’s missing a microchip. Then I asked to speak to the General sales manager or general manager. Anthony called me and told me he didn’t know of the missing chip. And I’ll receive a letter in about 30 days from Cadillac informing me to bring the car in for chip installation. That was a month ago, and nothing in the mail or any follow-up. The salesman strongly encouraged us to give them an excellent rating on the survey after the sale, but it’s been nothing but problems. I would have a different perspective and feel towards the business if there were more transparency. I’m not sure where to go from here, but I think I have been loyal to endorse for six years and three cars, with this car being the worse experience. I’m unsure where we go from here, but I know I will think twice about returning to Ed Morse in the future. I will also post this publicly for other people, military, and veterans to see the quality of Ed Morse. My wife and I are currently on Active duty and being ignored and treated as if it’s our fault. Most recently, the cruise control has been unavailable! So, in the process of filing a lemon law case with my attorney. Their company motto is below. “We believe in the value of customer service, and the hallmarks of commitment, integrity, and professionalism are what the Ed Morse brand is built on.” About Ed Morse! More

Both Serenity and the business manager were friendly and very helpful, and knowledgeable. We were deciding between the Cadillac and two other car brands. Ultimately our decision was based on the car of cou very helpful, and knowledgeable. We were deciding between the Cadillac and two other car brands. Ultimately our decision was based on the car of course, but also because we knew we were in good hands with Serenity and the Dealership. More