Ed Morse Cadillac Tampa

There was a $1,800 for Dealer Preparation that was not adequately explained. We feel this charge should have been included in the advertised price. There was also a $999 dealership charge that was include adequately explained. We feel this charge should have been included in the advertised price. There was also a $999 dealership charge that was included. It was explained but this was a new one on us. That said, we would have bought the car even if these charges were included in the advertised price. Andy and Nicholas were extremely friendly and professional. Andy called later in the day to ask if there were any questions and again two days later to make sure we were satisfied with the vehicle. I've never had a salesperson do that before. Thank you Andy. In addition the sales manager, I'm sorry, I don't remember his name, called to make sure we were completely happy with the vehicle and the process. More

Horrible! Stay away tried to Bait and Switch with outright LIE and caught! My mom has been looking for a certain car. She saw the car online. I chatted with Stay away tried to Bait and Switch with outright LIE and caught! My mom has been looking for a certain car. She saw the car online. I chatted with the online salesperson. They then referred me to a salesman at the dealership. The salesman called me I told him verbally were on the way. I then received a confirmation text with the address, I stated it's an hour drive were coming with everything. He texted back "sounds good see you soon and drive safe." We arrive it was quite odd we get escorted to the very back office and the salesman asks what is my phone number, what type of cars are we interested in etc. then asks if I want his card. I replied, "no why would I want the card? if we like the car were buying it." He said ok let me get the keys, and left us sitting in the back I mean Waaaayyyy back office. After 10 minutes or so I told my mom let's go sit in the show room somethings not right. He comes out and says we have bad news, I said what the cars not here? He said no it has a deposit on it and were holding it. As were walking out to the car. I said well then why did I drive an hour? He replied well let's take it for a drive and see if you like it. I told him I'm not driving another vehicle someone is buying that's not right! If it's for sale I'll check it out but if it's sold then Nope. TLDR: Had older lady drive 1 hour one way for the old Bait and Switch tactic!! Stay clear of this pathetic dealership. I have all the texts still!! Roger the internet salesman lied and hid!! More

Sales personnel was top notch! Andy and Scott were very knowledgeable and easy to get along with. Andy and Scott were very knowledgeable and easy to get along with. More

Andy was outstanding. He took the time to show me cars that fit my needs and wants and found the perfect combination. In the end I left with a great vehicle. The team wa He took the time to show me cars that fit my needs and wants and found the perfect combination. In the end I left with a great vehicle. The team was very professional and made sure to listen to the customer. Starting with the service woman who made the introduction to Andy to closing the deal with the finance team, it was a first class operation . More

A great dealership. If you need service, ask for Mike Sica. If you are interested in a new car, Michael Brandon is the man to help you realize your dream. EB If you need service, ask for Mike Sica. If you are interested in a new car, Michael Brandon is the man to help you realize your dream. EB More

Great experience with Michael and he took the time to show me how the vehicle operates. show me how the vehicle operates. More

I purchased my 4th car from Ed Morse! Eddie was very helpful and knowledgeable! The new GSM was a pleasure to work with and he made sure we are completely satisfied with our experience. M Eddie was very helpful and knowledgeable! The new GSM was a pleasure to work with and he made sure we are completely satisfied with our experience. My family will be back soon! Thank you Ed Morse! More

Had a deal worked out, paid a lot more when i finally got there for a “loaner” car and was misled about the location of the new vehicle I originally purchased. Wound up buying a loaner car and that car is i there for a “loaner” car and was misled about the location of the new vehicle I originally purchased. Wound up buying a loaner car and that car is in service for the first 2 weeks and im stuck with another loaner car. Trying to contact management and sales people since last week and there has been no reply. Not sure whats going on with the deal or the car as I have two or three different sets of paperwork. Finance manager Lam was rude and told me i am a liar and need to put down another $10,000 or i cannot leave with my car when i was dropping it off for its first service and was supposed to go right to the hospital for a major exam. They caused me so much stress it’s incredible. Way back in December I was quoted pricing payments and down payment and have an approval sheet from the dealership. They told me the car wasn’t in stock. Then I found out that the car was in stock after they had tried to sell me another vehicle, so I’m completely confused. I am sitting here in clermont and my new car is still in tampa and no one has contacted me. All they keep messaging me is about a survey that they want me to fill out. More

Amazing service at Ed Morse Cadillac Tampa! Especially from Andy Marrero. 5⭐ Service every step!!! 💯 Especially from Andy Marrero. 5⭐ Service every step!!! 💯 More

From the moment we arrived to the moment we left, Michael Brandon and all the personnel that we dealt with were courteous and professional and guided us through the process to purchase our vehicle. Brandon and all the personnel that we dealt with were courteous and professional and guided us through the process to purchase our vehicle. More