Ed Morse Cadillac Brandon - Service Center

Always a pleasure to come in for scheduled maintenance Thank you Mike Murphy for always making my visit enjoyable. You are a true professional. I know and have confidence in the workmanship at this locati Thank you Mike Murphy for always making my visit enjoyable. You are a true professional. I know and have confidence in the workmanship at this location and would not take my car anywhere else. More

Best place to getter done! Don't take your Cadillac anywhere but Ed Morse Cadillac of Brandon for service. The team will not attempt to up sell you and they will give your car Don't take your Cadillac anywhere but Ed Morse Cadillac of Brandon for service. The team will not attempt to up sell you and they will give your car what it needs, with world class service! You'll be happy you listened to me, when you get your car back. Don't be surprised if they give your car a bath if it needs one, either! More

Annual Service Mike Murphy is great ! Very professional and explaines everything being done to your vehicle without pressuring you he will recommend service per your Mike Murphy is great ! Very professional and explaines everything being done to your vehicle without pressuring you he will recommend service per your vehicle maintenance schedule from the factory . More

Mike Murphy Absolutely the best. I've been dealing with Mike the better part of the last 4-5 years and I've been dealing with the Brandon Service department sinc Absolutely the best. I've been dealing with Mike the better part of the last 4-5 years and I've been dealing with the Brandon Service department since I purchased my vehicle in 2009. Mike is honest, detailed and takes time to explain things. He is the only reason I continue to go back for service. Thanks again, Mike. Mitch More

Service Consultant Eric Engelberger Eric is a pleasant and very thoughtful in respect to what is needed for your vehicle. He did recommend a brake job and was done efficiently. The nex Eric is a pleasant and very thoughtful in respect to what is needed for your vehicle. He did recommend a brake job and was done efficiently. The next day I noticed and oil leak. I returned to meet Eric. After inspection they found a front strut leaking. It was repaired under GM warranty. I would recommend Eric to all my friends and hope that you recognize what an asset he is to your company & dealership. Richard Blouin Ruskin, Florida More

Frustrationould have Brought my 2014 Cadillac into service as the glove compartment stopped working was told part would be in in 4-5 days. I called nearing the one MONTH Brought my 2014 Cadillac into service as the glove compartment stopped working was told part would be in in 4-5 days. I called nearing the one MONTH mark. Part just came in?! A phone call would have been greatly appreciated. Upon scheduling my appointment I was told I didn't get a loaner car. Pushed the issue as my car comes with that service. Nope no car. On previous appointment I needed nitrogen in the tires. Was told that happened. Nope didn't as the pressure was really low when I got back to Lakeland. Report says declined a check up. Heck I was never even asked! Spoke with Elliott's manager Tom. Was very apologetic about all of the mix ups. Will I be back? Only as a very last resort. Where is Cadillacs customer service??!! That's why I buy Cadillacs!! More

These guy were great. Mike Murphy and Carlos Noguerol made this service process very smooth. After bringing 3 of my vehicles(Hummer,Cadillac and Saturn)in for service it was an hassle-free process.Along made this service process very smooth. After bringing 3 of my vehicles(Hummer,Cadillac and Saturn)in for service it was an hassle-free process.Along with Derrick in the service repair dept they are the perfect team. I will not be taking my business and vehicles any where else. Thanks again guys for great service! More

We were long time customers and I had an issue with the call center not getting messages to the service department. It was elevated to Mr. Snelling who did not address the concern rather he put the phone d call center not getting messages to the service department. It was elevated to Mr. Snelling who did not address the concern rather he put the phone down when I was talking and then told the service advisor this is what he did. After taking all our business to this dealership for new car purchases and service we won't be back. Now that my car is no longer under warranty I am happy to have found a shop that treats me with respect which is a shame because for years that is how this dealership treated my family and I. More

I HAD MY RIMS AND TIRES STOLEN FROM MY CAR IN MIAMI. HADNO IDEA WHAT TO DO AND CALLED MIKE MURPHY IN BRANDON. UNFORTUNATELY, HE WASN'T ABLE TO HELP BUT GAVE US GOOD ADVISE ON WHAT TO DO. ONCE WE GOT T HADNO IDEA WHAT TO DO AND CALLED MIKE MURPHY IN BRANDON. UNFORTUNATELY, HE WASN'T ABLE TO HELP BUT GAVE US GOOD ADVISE ON WHAT TO DO. ONCE WE GOT THE CAR BACK, A NOISE WAS HEARD ON THE DRIVE BACK. WE CALLED MIKE AND HE GOT US IN THAT DAY TO CHECK OVER THE CAR TO MAKE SURE EVERYTHING WAS OKAY. THIS IS WHY WE BOUGHT THE CAR FROM ED MORSE BRANDON. THEY ARE ALWAYS THERE TO HELP. FROM THE FIRST DAY WE BOUGHT THE CAR AND THEY CONTINUE TO SERVICE THIS VEHICLE. I HIGHLY RECOMMEND YOU LOOK FIRST AT ED MORSE BRANDON FOR A VEHICLE. BEGIN WITH AL CARTER, WHETHER IT IS NEW OR USED AND THEN TAKE ADVANTAGE OF THESERVIE DEPARTMENT. AND I LOVE ALWAYS HAVING A CLEAN CAR. FREE CAR WASHES ARE GREAT!!!! More