Ed Morse Cadillac Brandon - Service Center

I had a great experience. Very professional, had a great exoerience. I go out of my way to bring my car for service to Brandon Cadillac. My service consultant Micheal Pullaro Very professional, had a great exoerience. I go out of my way to bring my car for service to Brandon Cadillac. My service consultant Micheal Pullaro went above and beyond. My Cadillac ATS V has had modification done to it, so it could not go through the car wash. He got the guys in the back to hand wash it for me. Never had anybody go out of there way for me like that at a dealership. Thank yoy Michael. More

Always a pleasure to come in for scheduled maintenance Thank you Mike Murphy for always making my visit enjoyable. You are a true professional. I know and have confidence in the workmanship at this locati Thank you Mike Murphy for always making my visit enjoyable. You are a true professional. I know and have confidence in the workmanship at this location and would not take my car anywhere else. More

Best place to getter done! Don't take your Cadillac anywhere but Ed Morse Cadillac of Brandon for service. The team will not attempt to up sell you and they will give your car Don't take your Cadillac anywhere but Ed Morse Cadillac of Brandon for service. The team will not attempt to up sell you and they will give your car what it needs, with world class service! You'll be happy you listened to me, when you get your car back. Don't be surprised if they give your car a bath if it needs one, either! More

Annual Service Mike Murphy is great ! Very professional and explaines everything being done to your vehicle without pressuring you he will recommend service per your Mike Murphy is great ! Very professional and explaines everything being done to your vehicle without pressuring you he will recommend service per your vehicle maintenance schedule from the factory . More

Mike Murphy Absolutely the best. I've been dealing with Mike the better part of the last 4-5 years and I've been dealing with the Brandon Service department sinc Absolutely the best. I've been dealing with Mike the better part of the last 4-5 years and I've been dealing with the Brandon Service department since I purchased my vehicle in 2009. Mike is honest, detailed and takes time to explain things. He is the only reason I continue to go back for service. Thanks again, Mike. Mitch More

Service Consultant Eric Engelberger Eric is a pleasant and very thoughtful in respect to what is needed for your vehicle. He did recommend a brake job and was done efficiently. The nex Eric is a pleasant and very thoughtful in respect to what is needed for your vehicle. He did recommend a brake job and was done efficiently. The next day I noticed and oil leak. I returned to meet Eric. After inspection they found a front strut leaking. It was repaired under GM warranty. I would recommend Eric to all my friends and hope that you recognize what an asset he is to your company & dealership. Richard Blouin Ruskin, Florida More

Frustrationould have Brought my 2014 Cadillac into service as the glove compartment stopped working was told part would be in in 4-5 days. I called nearing the one MONTH Brought my 2014 Cadillac into service as the glove compartment stopped working was told part would be in in 4-5 days. I called nearing the one MONTH mark. Part just came in?! A phone call would have been greatly appreciated. Upon scheduling my appointment I was told I didn't get a loaner car. Pushed the issue as my car comes with that service. Nope no car. On previous appointment I needed nitrogen in the tires. Was told that happened. Nope didn't as the pressure was really low when I got back to Lakeland. Report says declined a check up. Heck I was never even asked! Spoke with Elliott's manager Tom. Was very apologetic about all of the mix ups. Will I be back? Only as a very last resort. Where is Cadillacs customer service??!! That's why I buy Cadillacs!! More

These guy were great. Mike Murphy and Carlos Noguerol made this service process very smooth. After bringing 3 of my vehicles(Hummer,Cadillac and Saturn)in for service it was an hassle-free process.Along made this service process very smooth. After bringing 3 of my vehicles(Hummer,Cadillac and Saturn)in for service it was an hassle-free process.Along with Derrick in the service repair dept they are the perfect team. I will not be taking my business and vehicles any where else. Thanks again guys for great service! More

We were long time customers and I had an issue with the call center not getting messages to the service department. It was elevated to Mr. Snelling who did not address the concern rather he put the phone d call center not getting messages to the service department. It was elevated to Mr. Snelling who did not address the concern rather he put the phone down when I was talking and then told the service advisor this is what he did. After taking all our business to this dealership for new car purchases and service we won't be back. Now that my car is no longer under warranty I am happy to have found a shop that treats me with respect which is a shame because for years that is how this dealership treated my family and I. More