Ed Morse Cadillac Brandon - Service Center

Customer service is not customer selling I’ve been on/off disappointed with Morse service for the past 5 years. As of today...we are done. I’ve driven from Lakeland to Clearwater to try Dimmi I’ve been on/off disappointed with Morse service for the past 5 years. As of today...we are done. I’ve driven from Lakeland to Clearwater to try Dimmitt. Let’s fast forward to the last straw and what has finally caused our divorce. CUE. Yep...the infamous CUE system. After having this unit serviced a few times and, ultimately replaced by Morse, it’s out AGAIN. That’s a Cadillac embarrassment for another day. But, why would the service manager simply brush me off with “we will try to reset and see if that helps; otherwise, you’re looking at $1100-$1200 to replace”. Oh, and then proceeds to “advise” I need $900 in fluid changes. Yep...getting right on it 👌🏼. The nerve. Why would my husband, a moderator on several car forums, hit the forums and find that Cadillac has a refurb and Goodwill program to assist with repairs for this KNOWN debacle(?). So, we’ve been working with an “Infotainment” rep out of CA to get assistance. I told Cadillac, I was not going back to Ed Morse because they are only interested in selling not servicing. They called Dimmitt for me. I’m sitting at Dimmitt waiting while the CUE system is being replaced. They contacted Cadillac and got it authorized for replacement for $155 deductible from me. Ed Morse...why did you not do the same? I can only assume there is some type of compensation or bonus attached to service manager compensation that causes them to gauge instead of fo what is fair and just. Shame on you. Never again. It’s a beautiful, peaceful time of reflection to cross the bay and come 50+ miles to Dimmitt, my new servicer. Where do you think we will buy when we get ready? Ed Morse? So silly!! You lost far more than $1200 for a CUE and $900 for fluids. Far more. Divorce is very expensive. Bye bye now. More

Mike Murphy “The Man” If you’re looking for professionalism, expertise and simple down-to earth southern hospitality, Mike Murphy is “The Man”. He is always able to tend to If you’re looking for professionalism, expertise and simple down-to earth southern hospitality, Mike Murphy is “The Man”. He is always able to tend to my needs no matter how last minute it may be. I have never been disappointed with any service he has handled. It’s a blessing that he has been so loyal to this location over the years! More

Mike Murphy Mike is always there when I need any help with my car. Even if it is just a question. He is what I call a True Gentleman. Always respectful n very Mike is always there when I need any help with my car. Even if it is just a question. He is what I call a True Gentleman. Always respectful n very knowledgeable about my car. He is a great asset to this dealershop. More

The Two Mikes Excellent Team Work Mike in parts flawlessly handled my large accessory parts order and Mike Murphy handled the installation also flawlessly which supported my decision t Mike in parts flawlessly handled my large accessory parts order and Mike Murphy handled the installation also flawlessly which supported my decision to trust Ed Morse Cadillac in the first place. Excellent sales and service even though we only purchased a, you guessed it, flawless used vehicle! Thank you Ed Morse More

Helpful, not pushy Joe was very helpful in making sure we received all discounts due to us , helping getting us in a new Caddy. Love the SUV, drives like a dream. Thanks Joe was very helpful in making sure we received all discounts due to us , helping getting us in a new Caddy. Love the SUV, drives like a dream. Thanks Joe. More

Great Svc Excellent service from start to finish, Friendly and knowledgeable employees. The shuttle service was a real VIP experience, I was dropped home and pi Excellent service from start to finish, Friendly and knowledgeable employees. The shuttle service was a real VIP experience, I was dropped home and picked back up once my car was ready. Jay M More

Corey Webb is the best! My new car started giving me warnings regarding power steering, transmission, brake, etc. I wouldn’t be able to bring my car in for service tomorrow d My new car started giving me warnings regarding power steering, transmission, brake, etc. I wouldn’t be able to bring my car in for service tomorrow due to my work schedule. I called Corey Webb, (on a holiday even) he told me I could bring it in today, get a loaner and be on my way. Thank you Corey for making this so easy for me. More

Cadillac 15 years of excellence. Al and Mike have been nothing but the best. I’ve been coming to this dealership for all my services including used and new car 15 years of excellence. Al and Mike have been nothing but the best. I’ve been coming to this dealership for all my services including used and new cars More

Great experience Mike Murphy made sure all my problems were taken care of Very professional and well organized He made sure I received car service to home and back Mike Murphy made sure all my problems were taken care of Very professional and well organized He made sure I received car service to home and back More

Great Service Michael has been my service consultant and assisted me with any issues I have needed. He was timely with his responses and kept me informed of any iss Michael has been my service consultant and assisted me with any issues I have needed. He was timely with his responses and kept me informed of any issues that came up. Will call upon Michael with any of my Cadillac needs going forward definitely. Thanks for the professionalism and promptness. More