Ed Morse Cadillac Brandon - Service Center

The quality of workmanship, or lack thereof, of a visit to a Cadillac dealership in Clearwater led me to Ed Morse. First and foremost, keeping me informed is THE best start of keeping me satisfied. Hei to a Cadillac dealership in Clearwater led me to Ed Morse. First and foremost, keeping me informed is THE best start of keeping me satisfied. Heidi did a phenomenal job in doing this with a daily update. Once she and the team identified the problem, they acted as quickly as possible to resolve. This is where Matt stepped up. After his technicians completed the work, he came to me and explained what they had done and he would now do a test drive. After his test drive, he came back to me and explained HE wasn't satisfied. His next words were music to my ears. He says to me, "if I'm not satisfied, I know you won't be." That simple gesture. That level of attention to detail. That personal touch won me over 10-fold! As a previous ownership of Audi's, a Mercedes and Ford (current owner as well), never has a service manager made such a statement; never! He capped it off by voluntarily giving me his card with the caveat, "if you have any problems, some see me." I'm truly appreciative of his professionalism. He's a Certified Master Technician for good reason! So to both Heidi and Matt, thank you for very much for such a positive and satisfying experience. You've definitely earned my business! More

Working with Eric is always a pleasure. He is kind and thoughtful and takes care of my car service needs without suggesting something I don't really need done. I also love the two way free He is kind and thoughtful and takes care of my car service needs without suggesting something I don't really need done. I also love the two way free shuttle service since I only have one vehicle to drive. More

Easy in Easy out but no rushing! everything explained by me service rep and then some! Great job Mike Murphy! everything explained by me service rep and then some! Great job Mike Murphy! More

Mike has been my service advisor for over 20 years. He is one of the main reasons I continue to buy from Ed Morse in Brandon He is one of the main reasons I continue to buy from Ed Morse in Brandon More

Very helpful even though my advisor was not in on the day I was there. I was there. More

Mike Murphy has been my service pro since he started. Always professional, considerate and takes care of any problems promptly. Always professional, considerate and takes care of any problems promptly. More

The knowledge, professionalism and customer service was the best I have ever received from this dealership thanks to Eric the service advisor and Carlos the service manager. Its time to add Eric and Car the best I have ever received from this dealership thanks to Eric the service advisor and Carlos the service manager. Its time to add Eric and Carlos to the Service Dept. people you worked with. More

Excellent customer interaction and professionalism from Eric Engelberger. Speed and accuracy of service work is always a priority. Always return a clean car. Eric Engelberger. Speed and accuracy of service work is always a priority. Always return a clean car. More

Work is completed on time and as stated. Free shuttle service including Saturdays. 1,000% better than my previous Cadillac dealer in NH. My service rep Eric is a compliment to your dealership. Integ service including Saturdays. 1,000% better than my previous Cadillac dealer in NH. My service rep Eric is a compliment to your dealership. Integrity goes a long way. Love your dealership. More

This dealership far exceeds the experiences I have had with other dealership service departments. They conducted a thorough multipoint inspection and identified items that needed fixing that had been pre with other dealership service departments. They conducted a thorough multipoint inspection and identified items that needed fixing that had been previously overlooked by others (even though the car was making noise at times). thoroughness of multipoint inspection responded to all my questions and concerns courteous, professional, and friendly staff arranged transportation for me when work had to be completed over a two-day period and double checked that I was happy with the rides provided. More