Ed Morse Alfa Romeo FIAT

Charge for parts but did not install part I was completely convinced that I had bought a lemon from them, only to find out that they were falsifying descriptions to charge for unnecessary serv I was completely convinced that I had bought a lemon from them, only to find out that they were falsifying descriptions to charge for unnecessary services and parts and in my case never even installing the part. All the while suggesting that I give in and buy a new car. I finally had to pay another facility to do the repair and that facility found that the FACTORY ORIGINAL PART WAS STILL ON THE CAR. If they are doing this to me they are doing it to a great number of others. More

My 2016 500x Have owned 2 Fiat 500s and was looking for a bit larger this time. Dealer locally was not too anxious to deal so I drove 2 hours North to Branden. Cou Have owned 2 Fiat 500s and was looking for a bit larger this time. Dealer locally was not too anxious to deal so I drove 2 hours North to Branden. Could not have been dealing with a nicer group of people. The X is a great vehicle and the price was 2000.00 less than local dealer. Highly recommend Fred in sales and Sean on internet sales. Very happy with entire process and I have never said that in 20 years of buying vehicles! More

Sales is wonderful, Service is the terrible Buying the car was pleasant and easy. But when something breaks look out. I was told it would take a week to replace a broken plastic body part on Buying the car was pleasant and easy. But when something breaks look out. I was told it would take a week to replace a broken plastic body part on the car. This was to be done under warranty, but since this dealership does not have a body shop they had to send the car out. It took 4 weeks to replace the part. The only way I was able to get an update was to Drive to the dealership. 80% of my Phone calls were not returned, since the car was at a different dealership - the 2 dealerships did not communicate I went days with no update. I got the car back with 90 more miles on it and less fuel. They didnt trailer it to the other 2 different dealership used to get the car fixed. During this process they chipped the windshield, I noticed this 1/2 a mile away from the dealer and went back. I was informed that my options were to leave the car longer for them to call out a glass guy. Or I could claim it on my insurance and the person they work with would come to me.. I was Not given the option to we have the dealer pay to have a repair person come to me and fix it. I then get the car home and open the rear hatch, the 3rd dealership in Clearwater - Evidently the Only dealer in the Tampa St Pete area that can remove and install glass; had left loose/broken fasteners in the rear hatch . So now there is a rattle in the hatch. I was not offered a rental or replacement during this ordeal, and have no confidence this or any of the local Fiat dealers can repair the two new issues that have occurred while the car was under their care. More

What a wonderful experience! Retirement was set for Friday after working for 24 years and on Tuesday before, I was in a 4 car accident totaling my vehicle. My daughter flew in on Retirement was set for Friday after working for 24 years and on Tuesday before, I was in a 4 car accident totaling my vehicle. My daughter flew in on Thurs. from Colorado for Retirement Party on Friday and we spent all our time searching for the right replacement vehicle. We thought we found a car on the following Monday at dealership in close proximity to Brandon Honda, but had not yet gone to Brandon Honda. On our way to purchase vehicle at the other dealership, my daughter suggested we stop by Brandon Honda to see if they had any Used Honda Pilots on the lot before we go to the other location. I am soooo glad she made that suggestion! More