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Ed Martin Toyota - Service Center

Noblesville, IN

3.5
52 Reviews

52 Reviews of Ed Martin Toyota - Service Center

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October 01, 2021

I contacted Mark regarding mechanical related and warranty questions about my pre-owned 2019 Rav4. Mark replied promptly and was extremely helpful. He was very knowledgeable about the particular issu More

by al_burgess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerd Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Fuentes
Oct 01, 2021 -

Ed Martin Toyota responded

Thank you so much, Al! We truly appreciate your business and your wonderful review of Mark and our dealership team. We look forward to working with you for many years to come!

August 24, 2021

Eric responded quickly and with enough information to answer my questions. I was impressed. More

by psp2fb1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Sarjeant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Ed Martin Toyota responded

Thank you so much for your business and your wonderful review of Eric. We look forward to working with you for many years to come.

August 12, 2021

Service does not do what they are supposed to. I have had to bring my car in for the same issue twice now and I am still having this same problem. More

by Amanda Robson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager Mark Kleis , Markiss Stone
Aug 12, 2021 -

Ed Martin Toyota responded

I apologize that your issue has not been resolved and am eager to help. Please contact me directly so I can look into your concern and help arrive at a resolution. Best Regards, Mark Kleis Service Manager Ed Martin Toyota 317-764-2700 mkleis@edmartin.com

Aug 13, 2021 -

Amanda Robson responded

Mark, I am sure you remember me. 2018 Camry. Bad wheel bearings … I had to bring my car in twice cause the original issue wasn’t fixed and now I have more issues and a new sound that is concerning being that your staff stated there was no more shake nor a sound . My car is jumping on me during certain acceleration but the noise is more concerning

Aug 13, 2021 -

Ed Martin Toyota responded

I apologize I cannot remember your actual name and could not come up with anything under Mandelove, but I do remember the situation. I am certainly willing to evaluate your vehicle again and would like the opportunity to take a test drive with you so we can both be assured we are trying to correct the concern. Please contact me directly to schedule a time to take a test drive. Best Regards, Mark Kleis

Aug 17, 2021 -

Amanda Robson responded

I apologize, my reply to this did not send as I thought. Yes, the loud roaring from after changing the rear driver side did subside, but there is still an unsettling whine. You had stated this to me before, "take a test drive with you so we can both be assured we are trying to correct the concern" but that never happened. When I came to pick up the car, Breanna said she personally drove it herself. She said no noise, no wobble, no shake. Once I got to the highway, the shake at 60+ and the whine were still there.

July 29, 2021

Very disappointed at Toyota Company, service in Ed Martin. Shady people, Terrible Mechanics, Services manager and do not get me started on the services writer. More

by ggjurado12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Tulledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Brown
Jul 29, 2021 -

Ed Martin Toyota responded

Ms. Jurado, I understand your frustration with the situation regarding multiple visits to correct a condition with your remote start/alarm system. I’m sorry that proved inconvenient and trust it is now corrected. The source of your noise concern was determined to be the tires. Despite some slight feathering on the edges of your tires which creates a slight noise at certain speeds and on certain road surfaces, the alignment was found to be in specification. While your vehicle is covered by a comprehensive 3 year/36,000 mile warranty, that does not include the tires. We did correct a condition with a wheel bearing that was determined to be defective and that was covered by your warranty. I would like to help resolve your concern and will do so within the limitations of warranty consideration. Please contact me and I will see what options may be available. Best Regards, Mark Kleis Service Manager Ed Martin Toyota 317-764-2700

June 29, 2021

Extremely professional and EXCELLENT customer service. Marc, Mohamed & Jason made the purchase of our son's car a very smooth transaction. We were pleased with management, finance and service team. We w More

by donnawhitehomes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Awad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Conn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence Smith & Crystal, Marc Brown
Jun 29, 2021 -

Ed Martin Toyota responded

Thank you so very much! We truly appreciate your wonderful review of Jason and our dealership team! We hope your son is enjoying his new car and we look forward to working with your family for many years to come!

January 14, 2021

In the last six months my family has purchased 3 vehicles from Ed Martin Toyota. Each of our visits has been a friendly, easy visit. From Stephanie and Eric to Tony in finance all have been helpful, followed More

by dstemmler
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neal Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sarjeant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephany Cisneros, Tony Case
Jan 14, 2021 -

Ed Martin Toyota responded

Thank you so much for your wonderful review of our dealership team! We truly appreciate your loyalty and continued business and look forward to working with you for many years to come! Happy New Year and enjoy your new Toyota vehicles!

December 12, 2020

This is my second new vehicle from Ed Martin Toyota. I am very happy with this RAV4 XSE. Very nice vehicle and very technical. The ride is quiet and comfortable too. Everyone I dealt with (Darnell, Tony, More

by Margie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Sarjeant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darnell Lark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Markiss Stone, Tony Case
Dec 12, 2020 -

Ed Martin Toyota responded

Thank you so much for your wonderful review of our dealership team! We truly appreciate your loyalty and continued business and look forward to working with you for many years to come. We hope you are loving your beautiful new RAV4 XSE!

November 11, 2020

The dealership was a beautiful place. I was somewhat disappointed in the time it took to purchase a car and pay cash. It seemed like there was no one wanting to take responsibility. Sam could have che More

by Connbobbetty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Smith, Justo Rodriguez
Nov 11, 2020 -

Ed Martin Toyota responded

Thanks for the positive review overall! We sincerely appreciate the business. Our no “out of state checks” policy was the victim of the time delay. I appreciate you working with us on the loan contract as a backup option. We will continue to remind the salesman to tell customers that for each out of state deal to avoid this in the future. We appreciate you and your business. Thank you. Eric Sarjeant General Manager Ed Martin Toyota C 317-385-9572

October 24, 2020

Ally was great, very helpful and willing to work with us to figure out what was best for what we wanted. Service department has always been excellent. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Case, Ally Billingsley
Oct 24, 2020 -

Ed Martin Toyota responded

Dear John; Thank you so much for your wonderful review of Ally and our dealership! We truly appreciate your business and look forward to working with you for many years to come. Enjoy your beautiful vehicle!

September 22, 2020

I just traded in my Camry (which I had leased from Ed Martin) for a lease on a 2020 RAV 4 Limited AWD and couldn't be more pleased with the entire process. Brenda Justak was friendly, efficient and a gr More

by Hal S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Justak, Bryce Toll
Sep 23, 2020 -

Ed Martin Toyota responded

Thank you so much for your absolutely wonderful review of Brenda, Bryce, and our dealership sales and service team! We truly appreciate your business and look forward to working with you for many years to come! Enjoy your beautiful new RAV4!

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