Ed Martin Toyota - Service Center

The service department was extremely helpful during my time there. James Beveridge provided me with so much help as I asked so many questions, he went above and beyond to answer my questions or at least f time there. James Beveridge provided me with so much help as I asked so many questions, he went above and beyond to answer my questions or at least find and provide me with answers on the spot. This in my eyes shows great customer service skills and the wanting to help a customer with many concerns. In the end I made my choice based on the facts and answers laid out in front of me, which helped me to come to ease with my decision making and choosing Ed Martin as my new place to service my many vehicles from here on out. Thank you James Beveridge for all your help More

I contacted Mark regarding mechanical related and warranty questions about my pre-owned 2019 Rav4. Mark replied promptly and was extremely helpful. He was very knowledgeable about the particular issu warranty questions about my pre-owned 2019 Rav4. Mark replied promptly and was extremely helpful. He was very knowledgeable about the particular issues I was inquiring about and did a great job making recommendations. Mark has an easy going and pleasant demeanor and took the time to ensure that I was a satisfied customer. At no time did I feel rushed. He treated me as a valued customer. That's rare today. Thanks for your help Mark! More

Eric responded quickly and with enough information to answer my questions. I was impressed. answer my questions. I was impressed. More

Service does not do what they are supposed to. I have had to bring my car in for the same issue twice now and I am still having this same problem. to bring my car in for the same issue twice now and I am still having this same problem. More

Very disappointed at Toyota Company, service in Ed Martin. Shady people, Terrible Mechanics, Services manager and do not get me started on the services writer. Martin. Shady people, Terrible Mechanics, Services manager and do not get me started on the services writer. More

Extremely professional and EXCELLENT customer service. Marc, Mohamed & Jason made the purchase of our son's car a very smooth transaction. We were pleased with management, finance and service team. We w Marc, Mohamed & Jason made the purchase of our son's car a very smooth transaction. We were pleased with management, finance and service team. We were WELL taken care of. If your in the market to purchase a new/used car I strongly recommend Ed Martin Toyota! More

In the last six months my family has purchased 3 vehicles from Ed Martin Toyota. Each of our visits has been a friendly, easy visit. From Stephanie and Eric to Tony in finance all have been helpful, followed from Ed Martin Toyota. Each of our visits has been a friendly, easy visit. From Stephanie and Eric to Tony in finance all have been helpful, followed up on their commitments and efficient. Service department is great also and helped find a time for me to come in that fit with my schedule! Good people all around! More

This is my second new vehicle from Ed Martin Toyota. I am very happy with this RAV4 XSE. Very nice vehicle and very technical. The ride is quiet and comfortable too. Everyone I dealt with (Darnell, Tony, am very happy with this RAV4 XSE. Very nice vehicle and very technical. The ride is quiet and comfortable too. Everyone I dealt with (Darnell, Tony, Markiss and Eric) were very kind, helpful and knowledgeable. We had a couple glitches but their team was very professional and everything worked out beautifully. I love my new vehicle and would recommend Ed Martin Toyota to family and friends. Thank you for a good experience! More

The dealership was a beautiful place. I was somewhat disappointed in the time it took to purchase a car and pay cash. It seemed like there was no one wanting to take responsibility. Sam could have che disappointed in the time it took to purchase a car and pay cash. It seemed like there was no one wanting to take responsibility. Sam could have checked with my bank and we would have been home hours before we were. More

Ally was great, very helpful and willing to work with us to figure out what was best for what we wanted. Service department has always been excellent. to figure out what was best for what we wanted. Service department has always been excellent. More