Ed Martin Toyota - Service Center

I'm upset and confused by my interaction with John Simpson and I can't recommend scheduling service with Ed Martin because of it. Admittedly, I was battling a migraine when I called to make an appoint Simpson and I can't recommend scheduling service with Ed Martin because of it. Admittedly, I was battling a migraine when I called to make an appointment for my 1-year service so I likely wasn't my chipper self but with that being said, I wasn't someone raising their voice. In any event, I found it to be painstaking to make my simple 1-year new car service appointment. I eventually had to ask to speak with someone else. I didn't like the way he spoke to me at all. He was difficult, made things more difficult than necessary, and seemed to talk down to me. They have some great service advisors, technicians, and an excellent front end (sales) but I will be taking my business elsewhere moving forward based on my experience with John Simpson. It was that bad. Not only was this kid rude to me (he told me he wanted to take me or take things down a notch. Usually, if you want to take things down a notch you want to humble someone in a not-so-nice way or it means to quiet things down. My voice wasn't raised and he was out of line with me in more ways than one. I didn't need him humbling me) but he was wrong. Making a mistake is fine, we are all human and that does not upset me one bit. But giving me a hard time, 'taking me down a notch' and then being wrong - saying I don't need to schedule the appointment I called to schedule is problematic. When I asked who the manager was he told me it was James. I knew the service manager was NOT James, a service advisor at Ed Martin, and relayed as much to John Simpson. John then said, well he is sometimes. Sometimes he is the stand-in manager or something to that effect. I asked if James was the stand-in manager today and John S. said no. What? What a ridiculous and awful experience?! It's unfortunate because Ed Martin is local, I'm on the market for a new vehicle and I've had so many other experiences there that truly exceeded my expectations. Overall, in my experience dealing with Ed Martin, they go above and beyond for their customers. This experience was just too bad - enough to not go back, unfortunately. More

I had an issue and Jerd went above to correct it and was very responsive to all my inquiries. very responsive to all my inquiries. More

James took care of me. Exceptional customer service and knowledge. I had a warranty claim on a tire and he took care of it. Bravo, thanks James Exceptional customer service and knowledge. I had a warranty claim on a tire and he took care of it. Bravo, thanks James More

Prompt, detailed, thorough response to recent inquiry. Professional and polite. Spot on offering with detailed video explanation. Professional and polite. Spot on offering with detailed video explanation. More

Nelson provided fast, friendly service when assisting me with replacing brakes and made sure to resolve a discrepancy in quotes. with replacing brakes and made sure to resolve a discrepancy in quotes. More

Mark and his team are always very accommodating to work with. They are far and above any other Toyota dealer in town. Matt A with. They are far and above any other Toyota dealer in town. Matt A More

It's clean, bright and the employees are very friendly and they create a receptive environment to buy and service your car. and they create a receptive environment to buy and service your car. More

Five stars are not enough for Nelson! He took the time to explain everything to me about the service being done for my car. One of the best experiences I've ever had at a dealership! to explain everything to me about the service being done for my car. One of the best experiences I've ever had at a dealership! More

Brianna Brown has been the best service advisor for me! She always went above and beyond for my needs. When things went wrong on a set of tires out of her control she took care of it. Tires came in wrong a She always went above and beyond for my needs. When things went wrong on a set of tires out of her control she took care of it. Tires came in wrong and she got the correct tires and took care of the price difference of several hundred dollars. Another time issues on service work where lug nuts and studs broke and she took care of cost for my extra long wait and unexpected issues. She always gets it right and goes above and beyond. Thank you Brianna. I been a satisfied customer for ten years and 8 vehicles at Ed Martin Toyota. Great service, sales and management! More

I normally had very good experiences here. But the other day had a bad experience with Breanna. I was waiting in the car for service and she chose to ignore and then attended the car that came after. While day had a bad experience with Breanna. I was waiting in the car for service and she chose to ignore and then attended the car that came after. While asked her response first was she felt like going there first and then said she did not see me! More