Ed Martin Toyota - Service Center

This service department is why people hate car dealerships. My vehicle is still under 5 year/60k mile warranty and since they couldn't verify my concern in 30 minutes they charged us $170. When we dealerships. My vehicle is still under 5 year/60k mile warranty and since they couldn't verify my concern in 30 minutes they charged us $170. When we called we tried to schedule to drop our car off on a Saturday so they could look at it during the week. They didn't want us to do that, but instead let my wife schedule a transmission concern for 7:15 in the morning...techs do not get there until 8. Around 8:30 they then tell my wife they can't duplicate the concern and it is $170....First off. I work as a Senior Master technician at a Ford dealership. In no circumstance do we ever charge a customer for a no problem found, let alone for a transmission concern that would still be under 5 years 60k factory powertrain warranty. Not only that they said there was "no codes present"....Incase the technician and service manger don't know transmission codes are rare due to the fault has to be seen twice in consecutive drive cycles. Did they clear adaptive tables for the transmission or reset KAM to see if the transmission strategy was trying to cover up and issue "which they will" Nope they blamed it on snow tires....what a joke.... If this is how ED Martin does business then I will never come back. More

Was told I needed a new engine for my truck to the tune of 15-17k. James assured me that they had checked everything and were 100% sure the engine was bad. I took my truck to another shop for an independ of 15-17k. James assured me that they had checked everything and were 100% sure the engine was bad. I took my truck to another shop for an independent 2nd opinion and got a much different conclusion. Ended up being a $1800 repair at another Toyota dealership. More

Great people great service. I would are them to everyone. Straight up good work. Thx I would are them to everyone. Straight up good work. Thx More

Everyone really does a great job no complaints. James the service advisor is very good. James the service advisor is very good. More

Called because my car was in a collision and the alert told me to contact my dealer and the service tech I spoke with was extremely unpleasant and dismissive and quite simply rude. He said he was not gett told me to contact my dealer and the service tech I spoke with was extremely unpleasant and dismissive and quite simply rude. He said he was not getting involved and hung up. Called back and Lori in service answered and was an absolute doll and deserves a raise. I didn’t get the man’s name but he should not be in a job that requires talking to people. I will never bring my car here for service or refer anyone to purchase here again because of him. More

I have been pleased with our vehicle purchase. Mohamed was very professional as well as Anthony on our first purchase. Mohamed was very professional as well as Anthony on our first purchase. More

This was our 4th vehicle we purchased and we rented 2 vehicles. From the salespeople, finance people, service technicians and the staff that runs the rental department, the management has to take great p vehicles. From the salespeople, finance people, service technicians and the staff that runs the rental department, the management has to take great pride in their staff as they represent the best of the best. I would be remiss if I didn’t mention the staff that takes care of the hospitality department from the snacks and beverages to the cleanliness of the areas including therestrooms. From the quiet areas, to the tv’s located all around, to the work areas and just comfortable seating areas made the wait go by quickly. More

Ashlyn helped us through the process of renting a vehicle. She was very professional, explained the procedure thoroughly and was friendly throughout the process. She gave us our paperwork and showed vehicle. She was very professional, explained the procedure thoroughly and was friendly throughout the process. She gave us our paperwork and showed us the features of the vehicle we were not familiar with. A few days later we had to change the time line and she handled that with no difficulty. We would highly recommend renting a vehicle from this dealership and working with this very capable professional. More

Fred is very nice and professional. He provided acute estimates and explained what needs to be done. I recommend him for my friends. He provided acute estimates and explained what needs to be done. I recommend him for my friends. More

Very knowledgeable and professional. Fred explained exactly what's going on eith my car and recommended what needed to do. Great service. Fred explained exactly what's going on eith my car and recommended what needed to do. Great service. More