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Ed Martin Toyota - Service Center

Noblesville, IN

3.7
51 Reviews

51 Reviews of Ed Martin Toyota - Service Center

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July 24, 2023

Everyone really does a great job no complaints. James the service advisor is very good. More

by clucas4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Beveridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Ed Martin Toyota responded

Thank you so much! It was a pleasure servicing your vehicle. We look forward to working with you again!

Jul 24, 2023 -

clucas4 responded

Absolutely. I will be back soon. Take care. ✌🏿

Jul 24, 2023 -

Ed Martin Toyota responded

You too! Enjoy your summer!

June 22, 2023

Called because my car was in a collision and the alert told me to contact my dealer and the service tech I spoke with was extremely unpleasant and dismissive and quite simply rude. He said he was not gett More

by Don’t get your car serviced here
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Lori
Jun 22, 2023 -

Ed Martin Toyota responded

We are so sorry. Can we please get your name so we can research this and make it right with you? Thank you for the kind comments on Lori. My contact info is Eric Sarjeant, General Manager esarjeant@edmartin.com cell 317-385-9572. We look forward to hearing from you.

Jun 22, 2023 -

Ed Martin Toyota responded

Jazmyn, I am sorry our employee was short with you. Although we don’t have any record of you in our systems, our employee remembers you calling from the description in your review. You needed to contact the collision center, which is in Anderson. The advisor that answered the phone was trying to save you the time verses going into all the details. I am sorry if they were untactful in their approach. As this is the second bad review in the past few minutes from you on different websites, we always appreciate a conversation to remedy. Eric Sarjeant, General Manager Ed Martin Toyota 317-385-9572 Thanks Eric Sarjeant General Manager Ed Martin Toyota Cell: 317-385-9572

Jun 22, 2023 -

Don’t get your car serviced here responded

The advisor who answered the phone saved us no time because we had to call back and call other dealerships to get an actual answer. He gave no information about a collision center because he would not let anyone else get a word in and hung up the phone. Lori, however, actually listened and gave the information needed. But Lori is not the one who works on the vehicles. The rude man is. Hence the review. I would never want someone so nasty to a customer to touch my vehicle. Between my immediate family and friends, we have purchased 6 vehicles in less than 2 years and have always had lovely experiences until now and we will not be returning.

May 18, 2023

I have been pleased with our vehicle purchase. Mohamed was very professional as well as Anthony on our first purchase. More

by coachmoe79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Awad
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Beveridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Potter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Case
May 18, 2023 -

Ed Martin Toyota responded

Thank you so much! We truly appreciate your business and your 5-star rating of Mohamed and our dealership team! Enjoy your beautiful Toyota!

May 09, 2023

Ashlyn helped us through the process of renting a vehicle. She was very professional, explained the procedure thoroughly and was friendly throughout the process. She gave us our paperwork and showed More

by shiraic52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn
May 09, 2023 -

Ed Martin Toyota responded

Thank you so much! We truly appreciate your business and your wonderful review Ashlyn. We hope to work with you again when you need to rent a vehicle!

May 09, 2023

This was our 4th vehicle we purchased and we rented 2 vehicles. From the salespeople, finance people, service technicians and the staff that runs the rental department, the management has to take great p More

by shiraic52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Sarjeant
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Ed Martin Toyota responded

Thank you so much! We truly appreciate your business and your wonderful review of our dealership and our team. We look forward to working with you for many years to come!

April 14, 2023

Fred is very nice and professional. He provided acute estimates and explained what needs to be done. I recommend him for my friends. More

by sandy
Recommend Dealer
Yes
Employees Worked With
Fred Kuo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Ed Martin Toyota responded

Thank you for your business and your wonderful review of Fred. We look forward to working with you for many years to come!

April 11, 2023

Very knowledgeable and professional. Fred explained exactly what's going on eith my car and recommended what needed to do. Great service. More

by Jason zhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Kuo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Ed Martin Toyota responded

Thank you so much, Jason! We truly appreciate your business and your review of Fred and our dealership. Enjoy your new Toyota!

January 19, 2023

I'm upset and confused by my interaction with John Simpson and I can't recommend scheduling service with Ed Martin because of it. Admittedly, I was battling a migraine when I called to make an appoint More

by MM
Service Communication
Recommend Dealer
No
Employees Worked With
John Simpson
Jan 19, 2023 -

Ed Martin Toyota responded

I am as confused by your interaction with John as you are. I am deeply sorry for the difficulties you had on the phone with him. I would like to discuss the matter with you at your convenience. As you stated we do try to go above and beyond to earn your business. We do value every customer and every interaction with our customers. Please contact me to discuss this in more detail. Sincerely Jerd K Cameron Service Manager

Jan 19, 2023 -

MM responded

Hello, Mr. Cameron. Thank you for your response. I really do appreciate your words and I appreciate you taking the time to reach out to me. While I don't know you personally, your sentiments and responsiveness exemplify the Ed Martin team I have grown to know.

January 16, 2023

I had an issue and Jerd went above to correct it and was very responsive to all my inquiries. More

by danj.rieke
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerd Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Ed Martin Toyota responded

Thank you very much, Dan! We truly appreciate your business and look forward to working with you for many years to come.

September 27, 2022

James took care of me. Exceptional customer service and knowledge. I had a warranty claim on a tire and he took care of it. Bravo, thanks James More

by rob.fontes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Beveridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Ed Martin Toyota responded

Thank you so much, Rob! We truly appreciate your business and your wonderful 5-star review of James and our dealership service team. We look forward to servicing your vehicle again in the future!

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