Ed Martin Toyota

Good customer service. Never forced to make a decision and made sure that we found the right vehicle for me. Never forced to make a decision and made sure that we found the right vehicle for me. More

Thankful did a great job and answered all of my questions. Very responsive with texting, email, and calls. Great Job Thankful. questions. Very responsive with texting, email, and calls. Great Job Thankful. More

My experience with Ryan Dineen and the whole Toyota team was nothing but amazing. They made me feel extremely comfortable, and made sure we reached a deal that was mutually beneficial. I felt that Ryan actu was nothing but amazing. They made me feel extremely comfortable, and made sure we reached a deal that was mutually beneficial. I felt that Ryan actually cared to ensure I was happy with my choice of the Tundra. I highly recommend Ed Martin Toyota. More

Was greeted promptly and had a great customer experience with both the sales staff and the finance department. with both the sales staff and the finance department. More

Ryan Dineen and the Ed Martin team were top notch. They got me the car I wanted and worked with me to fit my budget. The process was straight forward and Ryan did a great job making me feel comfortabl They got me the car I wanted and worked with me to fit my budget. The process was straight forward and Ryan did a great job making me feel comfortable about my purchase without any added pressure. I would recommend to my family and friends. The personalized video was also a nice touch and much appreciated!! More

Incredible experience with Josh. Quick to answer questions, efficient in getting me in and out of the dealership. Was extremely helpful and helping me understand and get connected to Quick to answer questions, efficient in getting me in and out of the dealership. Was extremely helpful and helping me understand and get connected to the features of the car. Wish I lived closer to the dealership. I actually flew in to buy this car. More

Thankful tried to sell me a vehicle that the dealership didn't even have. I contacted her looking for a specific vehicle with a specific option. She contacted me to schedule a drive in with this particular didn't even have. I contacted her looking for a specific vehicle with a specific option. She contacted me to schedule a drive in with this particular vehicle. Test drive when great (other than her apathetic personality), and paperwork was drawn up after I confirmed WITH THANKFUL that the desired option was available on this vehicle. The finance guy rushed me through the process, was uninviting, and had ridiculously sweaty hands. Anyway, the vehicle in question had to be detailed and serviced since it was just dropped off to be sold. I signed everything with the expectation that once the work was completed, I would pick up my amazing new car in a few days. I asked Thankful for the window sticker to learn about all of the options that it had. Unfortunately, when she (finally) sent it to me, I realized that the vehicle I had just purchased was NOT the vehicle I had wanted. I contacted her right away to relay this information and saying that I did not want the vehicle anymore as the most important option wasn't even available for this particular package. She ignore my multiple calls. When she finally did call me back, it was to let me know that the service required was almost complete and I would be able to pick it up soon. So clearly either she ignored my prior messages or disregarded them altogether. After additional calls and messages not being returned, I went back to the dealership to speak with a sales manager in person to rectify the issue. I explained the details of everything that had happened, he said since I hadn't yet taken delivery of the vehicle, that they were able to cancel the loan and the sale. I don't remember who I spoke with, but he was the one competent person I was in contact at Ed Martin. The moral of the story is that 1. Thankful attempted to sell me a vehicle that had been falsely advertised, 2. Thankful wasn't knowledgeable enough about the vehicle packages to realize that this in fact was not the one advertised, 3. Thankful is horrible at returning calls/texts if there is an issue. I will never return to an Ed Martin location if this is the experience that I should expect. Thank you for making the other dealerships in the Indy area look utterly amazing compared to the mess that is currently at Ed Martin Toyota. More

Ed Martin has been taking care of our Highlander and because of their good service we chose to purchase our next car from them. because of their good service we chose to purchase our next car from them. More

Great sales experience but poor finance manager experience. Tom our sales person listened well and offered good solutions. The finance manager was confusing and did not inspire confidence. experience. Tom our sales person listened well and offered good solutions. The finance manager was confusing and did not inspire confidence. More

Katrina made my car buying experience easy and fun. All my questions and concerns were addressed and I got the car that was right for me. Every team member I have encountered along my buying journey ha All my questions and concerns were addressed and I got the car that was right for me. Every team member I have encountered along my buying journey has been kind and knowledgeable. I highly recommend stopping in to see the Ed Martin team the next time you are in the market for a new car. More