Ed Martin Toyota

Ed Martin Toyota responded

Thank you for choosing Ed Martin Toyota for your vehicle purchase! We truly appreciate your business and look forward to working with you for many years. Enjoy your beautiful new Toyota!

Ed Martin Toyota responded

Thank you for your business and kind words! We’re thrilled to hear that Tom provided such a positive and stress-free experience. We truly appreciate your recommendation!

Ed Martin Toyota responded

Thank you for your feedback, Dave! We’re so glad to hear that Mohamed Awad provided excellent service and made your experience smooth and stress-free. We appreciate your business and hope you enjoy your new Toyota Sienna!

Ed Martin Toyota responded

Thank you for choosing Ed Martin Toyota for your new vehicle purchase! We truly appreciate your business and look forward to working with you for many years. Enjoy your beautiful Toyota!

Ed Martin Toyota responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience at Ed Martin Toyota. We strive to create a welcoming environment and are glad you felt supported without any pressure. We appreciate your feedback!

Jmh007 responded

Mr. Sarjeant, The conversation didn’t start well. Apparently, you do not have the entire information. When leasing the car I paid an extra $900 + for the tire warranty. Therefore, when I arrived at the dealership to have my tire looked at the experience was not a good one. As you know, I had to ask to have the car put up on the rack to have the tire further inspected, to which my suspicions were validated, a nail in the tire. Your service young man only wanted to add air to the tire and have me move on down the road. That could have resulted in a very dire situation. So, when the new tire was placed, it was not free. I had paid for the warranty. In my years of sales, I never spoke to a customer in this way. My career was longer than you have been able to speak. Did I have unhappy customers, yes at times I did. I listened to their concerns and then readily asked how I might make the situation right. You, sir, have hurled many accusations and have not acted in a professional manner. We have 2 Ed Martin dealerships in our community, never has my wife been treated with such disrespect. Understand, I will not be spoken to in the manner you spoke to me. It was rude and disrespectful. Might I suggest a customer service course for you in how to handle an unhappy customer. More importantly, the service department needs a course in helping a customer before they have to ask for the help. Sincerely and very unhappy, Mr. John M. Harlett

Ed Martin Toyota responded

Mr. John M Harlett, I would like to point out that I did listen to your concern. Before we had a chance to discuss this matter (via your email to me), you had already demanded we refund your $2500 down payment and return the vehicle. If this was the day-after your sale, that would be an option I would have considered. However, 2500 miles and 6+ weeks later, that’s a request that could not be accommodated. The vehicle has already been titled and driven and is a used car at this point. Therefore, it would not qualify for as a new car for interest rates or leasing, not to mention, someone would rightfully expect a proportionate discount for being a used vehicle. If this concern was related to a vehicle deemed a lemon, I would have expressed some kind of goodwill with Toyota to the cause. To anyone reading this, this concern originated by a nail (that you drove over). The conversation went south when you demanded to me what to-do, and furthermore even threated legal action, should I not comply. At the end of the day, I did not appreciate being bullied or talked down to. Could I have handled this better, yes, I would admit to that, but as any reasonable person can assimilate from this conversation, most can assume that the truth is typically in the middle, and your response is one sided and exaggerated. I have apologized for my service advisor putting air in your tire and not catching the nail. That’s where I am at with this argument. Have a good day. Eric Sarjeant, GM, Ed Martin Toyota

Ed Martin Toyota responded

Buyer5, I am sorry that we couldn't come to terms with you on a new Toyota. As this is an anonymous review, I can’t speak to the specifics of the deal, as I don’t know your name. However, I can say that some vehicles have very limited availability, and the price is still at MSRP; other vehicles with less demand and availability can be negotiated into a deal that makes sense. I hope you enjoy the Chevy Blazer for many years to come.

Ed Martin Toyota responded

Thank you for choosing Neal and our dealership for your new Toyota! We truly appreciate your business!

Ed Martin Toyota responded

Thank you for choosing Ed Martin Toyota for your vehicle purchase. We look forward to working with you for many years to come. Enjoy your new to you Ford!