Ed Martin Nissan of Fishers

Good experience, but some disconnect in the final moments We had a very good experience, overall, with this dealership. We found a car we wanted and were escorted through the price agreement process about as We had a very good experience, overall, with this dealership. We found a car we wanted and were escorted through the price agreement process about as normal. What we found difficult, but didn't really realize it until after we had time to digest, was the service coverage they sold us in the final deal signing moments. It was sold in a way that wasn't necessarily misleading, but more mis-described. It was described as something that was covering the car and added to your monthly payment, not something you bought as a whole package on top of your purchase price and would be something we would be financing through the life of the car loan. This was particularly important to me (and I almost went back afterwards to return the car out of spite) because the car had 50k miles and the coverage would only cover the car up to 100k. We are sure to hit 100k before we stopped paying for the car and so I was trying to figure out if the coverage costs would end when we hit the 100k point and they didn't understand my question enough to explain that I was buying coverage - and paying for the whole coverage package, even though I would lose the coverage in 50k miles. So, they need to be more clear about what they're selling and not try to rush through the "signing" part of the sale. In the end, I probably still would have bought the coverage, but I would have felt better about knowing what I was financing, up front! This is the only reason I'm giving the dealership 4 stars, instead of 5. Oh, and they delivered our 2013 Nissan Armada with less than 1/4 tank of gas and one of the key fobs had to be returned and fixed because the service department didn't check them out before we left the lot. Two other reasons I can't give them 5 stars. More

Hidden fees, expenses and absolute dishonesty We were attempting to purchase a used Nissan Altima. After the traditional experience with a salesman, he came back from the sales manager with an off We were attempting to purchase a used Nissan Altima. After the traditional experience with a salesman, he came back from the sales manager with an offer. Of course they were way to high and then he asked the "traditional" question, "where do you need to be". After we educated him about my trade in value + the price of the used car+ the interest rate of the loan we could get, he said he believed they could work something out. He returned with a range of options all of which were higher than the initial negotiation. The three options required me to put money down and did not show a specific payment but a range of payments at each level of down payment. When I asked what he misunderstood about our requirements, he said Ed Martin had to charge for destination and handling, prep fess, blah, blah, blah. We walked. After explaining to him the dishonesty and hidden fees we walked. We will not go into an Ed Martin dealership again. Either Ed Martin does not understand basic math or they choose to practice in deceit and dishonesty and poor workmanship in understanding a customer. More

Great Experience at Ed Martin Nissan My wife and I purchased a new Nissan 2015. We traded in a 2008 Dodge Charger. Our experience was outstanding. Kenny Scott was our salesman and he My wife and I purchased a new Nissan 2015. We traded in a 2008 Dodge Charger. Our experience was outstanding. Kenny Scott was our salesman and he was tremendous. He spent several days getting the right vehicles and allowed us to look over and drive our final selections. Kenny was knowledgeable, friendly and professional. Once we made the deal, we were shown all areas for future service and introduced to about every member of the staff. We will come back for our next car purchase. The ONLY down side to the dealership is the lack of signage to get into the dealership. If you do not know the area, it can be a little tough to find your way. More

Good Experience at Ed Martin Nissan in Fishers We purchased a 08 Chevrolet Suburban and traded in a 05 Dodge Ram pick up in July 2015. The salesman Jered Hart went over and above to make us happy We purchased a 08 Chevrolet Suburban and traded in a 05 Dodge Ram pick up in July 2015. The salesman Jered Hart went over and above to make us happy. Even down to programming the radio to the stations that he knew we would like. Our experience with the service department was a little frustrating. We were supposed to pick up the suburban after the air conditioning was fixed on a Monday. We were told they had too order a different part and it would be ready on Thursday. Still not ready. We finally were able to pick it up on Saturday and found out that Jered Hart himself had taken care of the detailing of the vehicle for us. I would recommend giving this dealership a chance and dealing with Jered Hart. More

Great service Great customer service and salesmanship, best experience I've had at any dealership. I would recommend anyone and everyone to go here. Jared helped me Great customer service and salesmanship, best experience I've had at any dealership. I would recommend anyone and everyone to go here. Jared helped me find a car within my price range and get the best rates on a vehicle that he could. More

Jared Hart was great and I feel that I got a great deal. Ed Martin of Fishers was very easy to work with and I feel like it was a very different experience from other dealerships. I have 5 kids and not a lo Ed Martin of Fishers was very easy to work with and I feel like it was a very different experience from other dealerships. I have 5 kids and not a lot of time and Jared Hart and Alan Gooch made this experience quick and painless! The financing with Man Phung was so easy and he found the best deal for me and my business. More

Going the extra mile I found the Tacoma on line and started a dialog with Jered Hart. He walked me thru some of the history of the vehicle by phone or text. I set up an ap I found the Tacoma on line and started a dialog with Jered Hart. He walked me thru some of the history of the vehicle by phone or text. I set up an appointment which was later in the day as I had to leave after work. GPS wasn't working well that day and had to stop at a McDonalds to call Jered for directions. Jared was there in five minutes with the vehicle we were looking at online. He let my wife drive the Tacoma back to the dealership as I followed. The truck is for her. He was able to answer every question we had. I had financing set up with my bank in my home town. Jered was able to set us up with a better rate than my bank had offered. Jered stayed late (after hours) to close the deal. A true professional. Going to a dealership in search of a vehicle is not high on my list for buying a vehicle but, Jered has made the experience a pleasant one. Thanks Jered! More

Fantastic Experience My experience with Kenny Scott at Ed Martin Nissan was great! I found the car online and called him in the morning, he answered my questions and promp My experience with Kenny Scott at Ed Martin Nissan was great! I found the car online and called him in the morning, he answered my questions and promptly showed us the vehicle when we arrived. Kenny made the car buying process seamless and Man Phung was great to work with on the financing. We were in and out in about an hour. He even came to my home to deliver the vehicle! I have never been so pleased with the car buying process! More

Above and beyond Matt was fantastic in providing details about Nissan. When he found out I also wanted to test drive a Honda he called up Ed Martin Honda to secure a c Matt was fantastic in providing details about Nissan. When he found out I also wanted to test drive a Honda he called up Ed Martin Honda to secure a car for me to drive! He went above and beyond the call of duty to help me get the right car! I went with the Honda. While I finished my paperwork, he checked over my car to ensure he did a proper walk thru with me. He took it upon himself to learn the car and relay that information to me! More

Absolutely Amazing! Recently I was searching for a Nissan GTR. As being a women another dealership did not take my interest seriously and gave me false hope of helping Recently I was searching for a Nissan GTR. As being a women another dealership did not take my interest seriously and gave me false hope of helping me in any way. I was on my own and was treated as like I didn't matter to them or want my business? Some of the worst coaster service I have ever experienced in my life. Not to mention I had purchased a brand new 370z just 2 years prior with them and my mother purchased a car shortly after as well. Well now I am a proud owner of a 2015 Nissan GTR thanks to Chad Gentry at Ed Martin Nissan is Fishers on State Road 37. I inquired online about wanting to trade in my 370z and Chad responded almost immediately. He was very interested in speaking with me and set up a time that same day at Ed Martin Nissan for me to come in. Opon arriving at the dealership I was greated and treated so nicely by the staff. I sat down and spoke with Chad letting him know that for the last couple years I have been very interested in the Nissan GTR and wanted to see what they could do for me and what options I had. I preferred used and knew that they would have to track one down for me. Which the other dealership I previously worked with did not want to take the time or effort. Chad got on it right away! Amazing how many options he came up with for me in no time. Within 20 mins he found me my dream car. After crunching some numbers the next day I got an amazing deal on my Nissan GTR!! If your looking for a great experience and an honest Nissan dealership then Ed Martin Nissan is just the place! All of the staff is so welcoming and friendly. Man P. the finance manager made me feel at home during the entire process. I will be a loyal customer to Ed Martin for the future and sending all friends and family Chads way. I couldn't have asked for a better car experience from the start to the end just absolutely amazing. Thank you Ed Martin Nissan for making my dream come true! More