Ed Martin Nissan of Fishers
Fishers, IN
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Evan and several members of management were awesome to work with. Not high pressure at all. Made the process super easy. Highly recommend work with. Not high pressure at all. Made the process super easy. Highly recommend More
Logan was extremely helpful, professional, and clearly very passionate. Had a wonderful experience! 10/10 would recommend going here to buy your next vehicle! very passionate. Had a wonderful experience! 10/10 would recommend going here to buy your next vehicle! More
Thank you to Ed Martin of Fishers and Logan for helping me get a great car! Helped me get a awesome deal and friendly people. Would recommend! me get a great car! Helped me get a awesome deal and friendly people. Would recommend! More
Someone contacted me right away via phone and email so they were on it! Thank you. they were on it! Thank you. More
Our experience with Ed Martin Nissan and our salesperson, Logan, was nothing but the best! After doing some online searching, we selected a couple of vehicles to look at in person. Upon arriving at the dea Logan, was nothing but the best! After doing some online searching, we selected a couple of vehicles to look at in person. Upon arriving at the dealership, Logan was friendly and attentive to assist us and to answer all of our questions. After determining which car would work best for us, the process of paperwork and pick up went smoothly. Thank you, Logan! We are enjoying our new car! More
We brought our 2021 Nisan Leaf in to be repaired 3 times (ALL 3 times were within 30 DAYS & the 3rd time they had it from 8-4-21 to 8-27-21 which is *23 DAYS!*) to this dealership location that we leased it (ALL 3 times were within 30 DAYS & the 3rd time they had it from 8-4-21 to 8-27-21 which is *23 DAYS!*) to this dealership location that we leased it from. Each time, a different explanation for the problem was provided (1st it was the 12 volt battery was low on charge, 2nd time they claimed that there was water in an electrical connector). This 3rd time they said that we are not charging the car correctly. We had been using an extension cord and the level 1 charger that was provided by Nissan when we leased the car as our primary method of charging. At no point in the sales process was how to correctly charge the car even discussed, however it turns out that the user manual for the car said that level 1 charging should be rare and there are limitations on what extensions cords can be used. As they explained it today, the way we were charging the car caused the amount of power the car is getting to be different than the amount of power it thinks it’s getting, causing the computer to “get confused” and report an incorrect charge level on the dash. The fact that the battery is lower than that causes the warning light to come on and the EV system to shut down preventing driving with an error like “WARNING! SERVICE EV SYSTEM UNABLE TO RESTART AFTER POWER OFF!”. During the sales process, they never told us that the provided level 1 charger was only for emergencies. Although it was in the manual, we were unaware of the limitation until now. The last 2 times we brought it in for repair, they gave 2 different explanations for the light. They should have figured this out early in the diagnostic process because they had called us several times for information and we were nothing but honest about how we charged and drove the car, and even asked them to replicate that themselves. Despite this ultimately being an issue Nissan was aware of it took nearly a month & 3 attempts to arrive at what we think is the correct diagnosis. I really want to emphasize that the customer service was great UNTIL THIS LAST TIME I PICKED UP MY CAR. Simon (a manager I assume) was able to answer most of my questions but ultimately had a bad tone that was demeaning and dismissive of my concerns. He was unable to tell me how to find out how much charge was being given by any commercial charger, which he said was important before connecting it to the car. I HAD TO EDUCATE HIM on how the car and charging station are supposed to negotiate how much power was transmitted according to Nissan’s design. Simon was *UNWILLING* to help look things up in the user manual that I had questions on (such as what charging level was preferred). Simon presented paperwork that he said was from Nissan that had several parts highlighted; some said Levels 1 & 2 were preferable, some said Levels 2 & 3, and there were several mentions of using Level 1 in only emergencies; Simon was UNABLE & UNWILLING TO EXPLAIN THIS & told me to look it up in user manual. My confidence in them has plummeted (dealership & Nissan). Dealership & Nissan suggestions for improvement: 1. Train 1-2+ Salesmen & at least 1 Manager extensively on Nissan’s Electric Cars 2. Tell customers that level 1 charging is meant for emergencies. 3. Place WARNING STICKERS in obvious places on both the car’s charging ports and the charger brick itself reminding the user that level 1 charging is meant for emergencies only. Customer Suggestions: We love driving our leaf! The savings you get from NOT buying gas or diesel is extremely high. We pay $5 in electric for every 200 miles. That said if you are buying/leasing a new car keep in mind Indiana’s Lemon Law (or your state’s). Ours says if you have 4 or more break downs within 18 months (or 18,000 miles) of purchase/signing a lease you are eligible to file a court case that will get ALL the money you paid back. Which could save you $1000s in the end. I am not a lawyer. More
Logan Dresher was professional, personable, knowledgeable. He was very good to work with in that he listened to my needs, provided options, and answered my questions. I would definitely buy ano knowledgeable. He was very good to work with in that he listened to my needs, provided options, and answered my questions. I would definitely buy another car from him and recommend him to my friends and family. He certainly turned the car buying experience from dreaded to delightful! More
Brian and Emily were great to work with. Emily communicated well and answered all my questions about the Nissan truck. Brian was very responsive to my request to fix a part and the sale went well. communicated well and answered all my questions about the Nissan truck. Brian was very responsive to my request to fix a part and the sale went well. Great overall experience and value, and would buy from Ed Martin Nissan again. Thanks! More
Logan was awesome. Very personable, kind, and made my wife feel included in the whole process. Helped us get in a car that made sense for our situation. Thanks for everything you did! wife feel included in the whole process. Helped us get in a car that made sense for our situation. Thanks for everything you did! More
Our experience at Ed Martin Nissan was great due to Logan Dresher’s professionalism. Dresher’s professionalism. More