Ed Martin Nissan

I have leased 5 vehicles from this dealership. It is not close to my house but worth the drive to deal with Ken. Only complaint is the time it takes to get things done and get out of there. It is not close to my house but worth the drive to deal with Ken. Only complaint is the time it takes to get things done and get out of there. Four hours this time. More

Karisa made our experience very easy. She is very knowledgeable about the vehicle and accessories. She spent quite a bit of time helping us to become comfortable with all of the buttons She is very knowledgeable about the vehicle and accessories. She spent quite a bit of time helping us to become comfortable with all of the buttons and such. We appreciate her professionalism. More

Russ Eller was a friendly, professional, knowledgeable and respectful salesman. He was the reason I bought my car. And I love it. There were three other representatives that gave me a somewhat bad, un and respectful salesman. He was the reason I bought my car. And I love it. There were three other representatives that gave me a somewhat bad, untrustworthy impression based on their treatment of me. Internet sales rep walked me out to car and after a few questions, he got impatient, left me with keys and said he had to finalize another deal. Seriously? When I decided to buy, as a result of Russ’ good salesmanship, I had to meet with your Financial guys, one had no specific information about an extended warranty for an electric car (which I bought but overnight worried about), and when I tried to give some polite feedback about this to second financial guy, he got defensive. He said that only 1% of Ed Martin’s sales are electric, that he was a low level employee and couldn’t do anything about it and didn’t I understand that this was “ “comprehensive. Really? These three ensured I won’t come back to Ed Martin Nissan on Shadeland. But if Russ goes to another dealer I would probably go there. More

I enjoyed working with Karisa. She took the time after the purchase was completed to show me all the cool thing on my car. I will definitely use her for future purchases. She took the time after the purchase was completed to show me all the cool thing on my car. I will definitely use her for future purchases. More

Caleb was very helpful and friendly. The whole experience was easy and honest and pressure free! The whole experience was easy and honest and pressure free! More

Karisa was very nice and had a great sense of humor. I appreciate her helpfulness and how informative she was about the vehicle. She made my car buying experience easy and pleasant I appreciate her helpfulness and how informative she was about the vehicle. She made my car buying experience easy and pleasant More

Very informative and attentive. Went above and beyond to make sure I was happy and satisfied. Went above and beyond to make sure I was happy and satisfied. More

I was very pleased with Caleb and Mike. However, the vehicle, when I got it home, had a metal strip that goes above the front windshield missing. This likely would cause a leak if it rains. However, the vehicle, when I got it home, had a metal strip that goes above the front windshield missing. This likely would cause a leak if it rains. Now the piece was in the vehicle wrapped as if new but had not been placed on the vehicle. They have assured me it will be fixed and I have an appointment in two days from now. But it was terrible miss by the service and detail departments especially since I was told there was an extra piece in vehicle that they weren’t sure where it was to go. But, the cooperation during the process has been very good but attention to detail is very important and this was a major miss in my opinion clearly there is water streaks on the front passenger dash that I doubt will come out. Those streaks were not present when we agreed to the purchase. I hope the issue is resolved. Lacking appropriate resolution would of course change my rating of the dealership. More

Everyone was absolutely amazing. The entire staff was knowledgeable, genuine, and compassionate to my situation. Carson put us at ease immediately! Mike was knowledgeable and direct, The entire staff was knowledgeable, genuine, and compassionate to my situation. Carson put us at ease immediately! Mike was knowledgeable and direct, which we appreciated. Jordan was kind, personable and patient with us. We left there truly believing they did everything they could for us. If management can do anything for these three, please know they deserve it! I will never buy a car from anywhere else—and will be recommending them to everyone I know buying a car. More

We just purchased our fifth car from Ed Martin. We appreciate their excellent sales staff and the extra service they provide. The sales staff will answer all your questions and never make you feel We appreciate their excellent sales staff and the extra service they provide. The sales staff will answer all your questions and never make you feel rushed. They are not pushy and listen to what you want in a vehicle. Follow up service is great. More