Ed Martin Chrysler Dodge Jeep Ram - Service Center

Errol is a misogynist and I would recommend female vehicle owners specify he not be permitted to work on their service account. Both at drop off and his call to me (vehicle owner) to explain the asses vehicle owners specify he not be permitted to work on their service account. Both at drop off and his call to me (vehicle owner) to explain the assessment and resolution of my mechanical issue he asked if he needed to speak with my husband. This vehicle is not co-owned. I did enjoy having the opportunity to tell Errol to his face that I did not appreciate his misogyny and that I will specifically request Austin or Rob moving forward -IF I decide to remain at Ed Martin Jeep Anderson. More

Ben made it very easy to buy the vehicle. Very friendly. Everyone at the dealership was friendly and helpful. Long story short....bought the vehicle on Saturday. On Tuesday we had a flat. Wa Very friendly. Everyone at the dealership was friendly and helpful. Long story short....bought the vehicle on Saturday. On Tuesday we had a flat. Wasn't able to get to the tire dealership until Thursday. Tire dealer calls, needs the key to remove wheel lock. Obviously we had no idea since we only drove the vehicle 2 and a half days. It sat in our driveway Tuesday and Wednesday, not drove those days. After talking to tire dealer, I called your service department. I was told to bring it over and they could remove the lock. After our 90 minute drive we arrived at your dealership. No waiting, that us pull the Jeep in as soon as we got there. Unfortunately your master key was broken but 1 of your techs had a master key. He saved the day ! All 4 wheel locks were removed and replaced with standard lugnuts. Problem solved. Big Atta Boy to the tech with the master key. Everyone, from the receptionist I spoke to a couple of different times that morning, to the Service manager I spoke to several times that day, to the tech that repaired the tire ....All were excellent and done a fabulous job. Fortunately we purchased the "insurance/warranty" that covered repairing the tire and I'm guessing the standard lugnuts because our bill came to $72 or $79 and we paid nothing. Hopefully now we can enjoy our recently purchased vehicle without any further incidents. Oh.....and your service Manager has called/texted making sure we were pleased with the service. I should mention that I had noticed some scuffing on the wheel of the repaired tire. The service Manager asked me to check and make sure it was residue left from repairing the wheel. I wasn't really concerned. Yes I was disappointed that it was scuffed buy I wasn't going to press the issue because we were happy to have the wheel locks removed and tire repaired. Service Manager told me to let him know if it was scuffed or residue after I cleaned the wheel. Fortunately it was just residue. Tech done a great job dismounting wheel and remounting it without damaging the wheel. Big Thank You to All at Ed Martin dealership. More

Absolutely the worst service dept. I have ever known! These people (Rob, Kevin, and brian) shouldn't never hold a position dealing with public. Deliberate lies and their practices j I have ever known! These people (Rob, Kevin, and brian) shouldn't never hold a position dealing with public. Deliberate lies and their practices just astonish me. I will NEVER go there again a deter everyone I can! I have videos, pics, and text to back what I'm saying if anyone wants or thinks of giving them business. More

I was suppose to be reimbursed for the buy 3 tires get 1 free special and never did. Contacted Brian Burke and he never got back with me. free special and never did. Contacted Brian Burke and he never got back with me. More

I purchased my truck here and I use this dealership for all the service that I have completed on my truck. all the service that I have completed on my truck. More

I have had a couple of issues with the dealership and will not be going back! I purchased 2 cars from them and thought I had found a place that would take care of my vehicles. The body shop did not do th will not be going back! I purchased 2 cars from them and thought I had found a place that would take care of my vehicles. The body shop did not do their job in 2018 and I tried to get them to follow through and now my warranty has expired. My truck had an issue and they wrote it up incorrectly and it caused my wife to have to leave work and drive 1 1/2 hours to pick me up because they said they did not have a vehicle that I could take home due to having to leave my vehicle over night with them. More

Brady Riddle was exceptional in helping me troubleshoot and determine what would be the most cost effective solution. He followed up and helped answer all of my questions and was attentive to my concerns. and determine what would be the most cost effective solution. He followed up and helped answer all of my questions and was attentive to my concerns. More

This person was extremely personable and knowledgeable. He made me feel like I was speaking to a real person, all the while having a professional regard for my vehicle. Jourdan is a great asset to this com He made me feel like I was speaking to a real person, all the while having a professional regard for my vehicle. Jourdan is a great asset to this company. More

This company has taken more care of me with my troubled vehicle than the dealership purchased from. Errol has been my primary contact and has been professional prompt and transparent. They’ll always be my vehicle than the dealership purchased from. Errol has been my primary contact and has been professional prompt and transparent. They’ll always be my go to dealership moving forward. More

Great service, super comfortable and easy process. The staff is excellent! Mason is a great gentleman! I got a lot of information. Will definitely return! The staff is excellent! Mason is a great gentleman! I got a lot of information. Will definitely return! More