Ed Martin Buick GMC

Customer-non-service Don't waste your time at this dealership. We ended up purchasing from their competition, and had a wonderful experience compared to the frustration o Don't waste your time at this dealership. We ended up purchasing from their competition, and had a wonderful experience compared to the frustration of trying to deal with Ed Martin. With management at this and their Honda store showing no respect for customers it is not surprising that their staff exhibits the same customer-no-service attitude. They lost a combined 4 vehicle sale. More

Great service and great price Our experience with this dealership was great. They were able to give us the best deal compared to several other dealers and were even willing to tra Our experience with this dealership was great. They were able to give us the best deal compared to several other dealers and were even willing to travel to pick up our vehicle at another dealership. Everyone was friendly and aimed to pease. There were no surprises along the way as all employees were honest and up front. More

Great experience!!!! My experience at this dealership was wonderful! I had visited several others around the city and this was by far the best. I purchased a used vehicl My experience at this dealership was wonderful! I had visited several others around the city and this was by far the best. I purchased a used vehicle and traded in my existing one. The price was very fair without a lot of negotiating. I have had a little bit of service done since and that has also been wonderful! They go above and beyond to provide excellent service and make the car experience great! Highly recommend! More

Terrific Terrain My reasons for choosing a new car were met in the Terrain and I am in awe of all the new features especially compared to my 2000 LaSabre Buick! I was My reasons for choosing a new car were met in the Terrain and I am in awe of all the new features especially compared to my 2000 LaSabre Buick! I was pleased with Martin's trade in value on my 15 year old Buick. I was looking for a smaller vehicle into which I more easily can lift my sister's wheel chair. I wanted extra leg room in the back seat and easy access for all passengers. And I wanted a "sturdy" call. After test driving several models, I found these priorities were met in the Terrain. I also like how Martin's service department's took care of my Buick, plus Ed Martin is close to where I live. More

Great Sales Experience Mike Murphy did a great job with seeking out the type of vehicle I was looking for, made the financing part simple, and he just had a great attitude a Mike Murphy did a great job with seeking out the type of vehicle I was looking for, made the financing part simple, and he just had a great attitude and went over and beyond what I would generally expect for a car salesman. Mike was awesome and I highly recommend him to anyone when finding a new or used vehicle. Thanks so much Mike......you are a ROCKSTAR!! More

A great experience with Salesman Mike Murphy We decided to trade in our Pontiac on a GMC pickup truck. We were introduced to Mike Murphy at the dealership. We found Mike knowledgeable on the vehi We decided to trade in our Pontiac on a GMC pickup truck. We were introduced to Mike Murphy at the dealership. We found Mike knowledgeable on the vehicles we were reviewing. Ed Martin didn't have the model we wanted, so Mike got online and found one that met our needs. Mike had the vehicle the next day. Mike did a great job throughout the process. If you're wanting to buy a new vehicle, go to Ed Martin and ask for Mike Murphy. He will take care of you! Steve Petersen More

Very pleasant experience with your sales rep Bryce Toll who Understood our needs and desires. He did not push us into our purchase but was diligent in obtaining information requested. who Understood our needs and desires. He did not push us into our purchase but was diligent in obtaining information requested. More

Ed Martin Buick GMC is big enough to have competitive pricing but small enough to have a "family" feel. All staff I dealt with made me feel important and that no question asked was trivial. My past exper pricing but small enough to have a "family" feel. All staff I dealt with made me feel important and that no question asked was trivial. My past experience with the service department has always been very good. I just purchased my second Buick from them and will be back! More

When I arrived Amy at the service desk greeted me by name; she had the paperwork ready for my visit. Amy took me out to check my car over to be sure everything was in good shape. I had a question about name; she had the paperwork ready for my visit. Amy took me out to check my car over to be sure everything was in good shape. I had a question about tire rotation which Amy answered. The waiting room is clean and you have a large choice of free coffee and snacks, including fresh fruits. My vehicle was ready when promised and the lady at the checkout desk was very friendly and answered a couple of questions I had about the paperwork. I am glad you have free WiFi also. Getting my car serviced at your facility is always very positive for me....Thanks to everyone who contributes to the experience! More

The level of excellence this dealership provides is unmatched. We drove from Cincinnati and each individual was professional, courteous & committed. Especially our salesman Richard Santomassino. unmatched. We drove from Cincinnati and each individual was professional, courteous & committed. Especially our salesman Richard Santomassino. More