Ed Martin Buick GMC

Excellent Employees Everyone that I worked with was very professional. They listened to what I was looking for and found it. My sales person was the best I've ever work Everyone that I worked with was very professional. They listened to what I was looking for and found it. My sales person was the best I've ever worked with at a dealership More

amazing customer service i give aurther the best rate there is he explain everything for me worked with me to find the best car that is good for me best value for my money i give aurther the best rate there is he explain everything for me worked with me to find the best car that is good for me best value for my money More

Excellent Service with Fair Pricing We recently sold our 2015 Mini Cooper to Ed Martin Buick GMC. This was an extra vehicle and we were not trading in the Mini for another car. Jon Ste We recently sold our 2015 Mini Cooper to Ed Martin Buick GMC. This was an extra vehicle and we were not trading in the Mini for another car. Jon Steele and Erika Jackson were excellent to deal with during the transactions. I was pleasantly surprised at the ease and speed of completing the sale. I would highly recommend and look forward to working with them again. More

Easy Peasy I don't think we've ever had a smoother experience buying a new car. A very favorable trade appraisal as well. A great pace to do business. I don't think we've ever had a smoother experience buying a new car. A very favorable trade appraisal as well. A great pace to do business. More

KBB.com Offer Processed Perfectly We had a vehicle that we were not using, that was simply sitting in our garage. While it still had a balance on the original loan, we thought we woul We had a vehicle that we were not using, that was simply sitting in our garage. While it still had a balance on the original loan, we thought we would try TruCar and KBB.com to receive an offer to buy this vehicle. Interestingly, both offers pointed back to Ed Martin Buick GMC, which was near our home. We started off working with Erika Jackson (who was great), but ended up working with Jon Steele, who proceeded to give offers on behalf of both services. In the end, we selected the offer from KBB.com. The balance of our loan was paid in full within 3 business days and we received a check for the difference. I could not image this process being any better, as Jon took the time to make our experience the best it could be. Now, we no longer have a car payment for a idle vehicle and our auto insurance cost was reduced as well. Thank you, Ed Martin Buick GMC, for the wonderful experience! Nicole & John More

Went over and above! I'm very picky when it comes to vehicles and Erika went over and beyond to make sure I found exactly what I was looking for. Really appreciated her pa I'm very picky when it comes to vehicles and Erika went over and beyond to make sure I found exactly what I was looking for. Really appreciated her patience and hard work with me. She got me with a great salesmen Austin and the Manager Jerod was fantastic. HIGHLY RECOMMEND THIS DEALERSHIP! More

The most amazing experience I purchased a brand new Buick from John David Morgan at Ed Martin Buick. It was the best experience I have ever had. He was honest, kind and really l I purchased a brand new Buick from John David Morgan at Ed Martin Buick. It was the best experience I have ever had. He was honest, kind and really listened to me. After I left with my new Buick I hit a pothole and my tire went flat. John David changed it for me in the rain then set up getting me a new tire. He went over everything in the car and he even helped me move all the stuff from my old car to my new one. Ed Martin must hold their salesman to a high standard. I have never had such a wonderful experience. John David Morgan made it actually fun to buy a car. More

First time buyer I really appreciated Bryan’s friendliness and patience with my first car buying experience. He was not pushy and really let me ask any questions I had I really appreciated Bryan’s friendliness and patience with my first car buying experience. He was not pushy and really let me ask any questions I had and didn’t rush the process. Thanks! More

Extreme lack of communication The employees from top down have no idea what they are doing. There is no communication amongst them. One person (Erika) is trying to video a car for The employees from top down have no idea what they are doing. There is no communication amongst them. One person (Erika) is trying to video a car for me, and the other person ( Chris Gilliam) is trying to wholesale it. What sense does that make? Not really interested in increasing profitability here, are they. Wait, isn't that in Erika and Jon's job description.... Jon Steele is just plain lazy. I asked for a description on the paint/interior condition of the car, and all he said was that "typical for the year" ...nice Jon, too lazy to get off your butt and check it out. Isn't that in Salesmanship 101., describe the car accurately to the respective buyer. And forget about getting a call back from any of these 3. I leave messages and get absolutely no response. You would be wise to move on to any other car at any other dealership. Very disappointing, this is a car I would have easily pulled the trigger on, but the dealerships lackluster employees blew it. Erika tried a little, but the other 2 employees Jon Steel, and Chris Gilliam should be fired. Very poor customer relations. More

Easy, pleasant, and professional transaction- good job! We used the USAA site to select vehicles we were interested in and one was located at Ed Martin Buick-GMC. I received a prompt email response from Jon We used the USAA site to select vehicles we were interested in and one was located at Ed Martin Buick-GMC. I received a prompt email response from Jon Steele acknowledging my request and asking me to call him back if I wanted to set up an appointment to see the vehicle. We saw it later that day and Jon was very helpful getting us a salesperson to assist us in a timely manner. Bryan Coup helped us. Friendly, professional, not intrusive or overbearing at all, Bryan did a very good job helping us firm up our interest I. The vehicle with helpful information without useless chatter. I thought he did a very good job overall. The handoff to F&I with Doug was professional and respectful of our decision to stick with USAA for financing. The presentation for extended service warranty plans was brief and professional without being pushy. We chose not to get an extended warranty plan. Paperwork was smooth, timely, and easy. We received a full tank of gas, a car wash, and a very thoughtful thank you from both Jon, Doug, and Bryan. The big yellow oval sticker advertising the year of the car on the windshield was not removed when we left and we returned the next day to ask for it to be removed. Jon did so willingly, quickly, and wonderfully. On the whole, we had a very nice experience and would revisit Ed Martin Buick GMC again without reservation. Very well done! Thank you! More