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Ed Martin Buick GMC

Carmel, IN

4.9
818 Reviews
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9896 N Michigan Rd

Carmel, IN

46032

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Showing 818 reviews

June 06, 2019

Great Customer service This is our first experience with this dealership. Our sales associate Sam Martin made you feel like you were part of the family. Sam and Mark Higgi More

by KC81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Higgins, Sam Martin
June 01, 2019

Effective, Efficient and Personal This team is incredible. From the moment i walked in i felt welcome. They were busy but never did Dennis Let that impact the experience. . I call More

by FortMeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis McNamara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carol Mooney , Todd Lewis, Mark Higgins
June 01, 2019

Buying anew truck This is the third vehicle we have purchased at Ed Martin since 2012 and we highly recommend them. Great, friendly people who have always helped with a More

by Dennys 1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis McNamara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Lewis
May 30, 2019

Great Customer Service!!! We've been customers since 2012 when we bought our new car. Since then we have also bout 2 used vehicles. The staff is focused on customer service. More

by SRay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Frutiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Rivelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carol Mooney
May 23, 2019

Misleading sales and hidden car issues Wife and I found the used car we wanted but that it was a little priced and told the rep we would buy it but wanted to hear a better offer. We were th More

by amd12276
Price
Recommend Dealer
No
Employees Worked With
Tyler Mclachlan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Lewis
May 24, 2019 -

Ed Martin Buick GMC responded

We are happy to take a 2nd look at it in service, someone will reachout to you shortly.

May 22, 2019

Used Vehicle Purchase Derrick Jones was so genuine and helpful throughout the entire process. It had been awhile since I had purchased a vehicle and I was honestly dreading More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2019

Bait and switched on price. Really disappointing. I contacted the dealer because they had a really good price on a GMC Sierra 1500. Upon contacting the dealer I was told the price was misprinted on th More

by fishnfool816
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Zach Frutiger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur-Zarddy Gwion Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2019 -

Ed Martin Buick GMC responded

Thank you so much for your feedback. We apologize for the website pricing error. We make every effort to make sure our websites are correct and because of your inquiry, we had the issue fixed right away.

May 18, 2019 -

fishnfool816 responded

You fixed the pricing error right away to another incorrect price that was wrong by another $9,000. Then you didn't have the courtesy to apologize for wasting my time or respond to my emails.

May 13, 2019

I brought them a fair deal and they took it-no BS Keith Baker did a good job of convincing the business office on what I wanted in a vehicle and what was acceptable in price. everyone was professional More

by lt1rolet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Lewis
May 09, 2019

Buying at the right time and place. I was welcomed and greeted at the door with a smile by the recipient. I was introduced to Keith who helped me find the car I was looking for in the More

by Donedeal, jj1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Lewis
May 09, 2019

It was great! I had to trade in an 11 year old vehicle and JohnDavid helped me process whether to lease or buy. Buying a vehicle can be overwhelming but JohnDavid More

by Marty
Recommend Dealer
Yes
Employees Worked With
JohnDavid Morgan
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