Ed Martin Buick GMC
Carmel, IN
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Great Customer service This is our first experience with this dealership. Our sales associate Sam Martin made you feel like you were part of the family. Sam and Mark Higgi This is our first experience with this dealership. Our sales associate Sam Martin made you feel like you were part of the family. Sam and Mark Higgins helped make this transaction as smooth as they could. They even delivered our vehicle to us and we live almost two hours away. Great dealership with A+ employees More
Effective, Efficient and Personal This team is incredible. From the moment i walked in i felt welcome. They were busy but never did Dennis Let that impact the experience. . I call This team is incredible. From the moment i walked in i felt welcome. They were busy but never did Dennis Let that impact the experience. . I called the evening effort with a difficult trade situation. I explained where i needed to be. Dennis got every detail and clearly worked on this with others. By 11 i had not one it 2 options that exceeded expectations. All of this without ever stepping inside the dealership. Dennis made the process seamless. Todd was also excellent. I was also introduced to the service team who were impeccable. This was by far the best auto experience. More
Buying anew truck This is the third vehicle we have purchased at Ed Martin since 2012 and we highly recommend them. Great, friendly people who have always helped with a This is the third vehicle we have purchased at Ed Martin since 2012 and we highly recommend them. Great, friendly people who have always helped with any problems. More
Great Customer Service!!! We've been customers since 2012 when we bought our new car. Since then we have also bout 2 used vehicles. The staff is focused on customer service. We've been customers since 2012 when we bought our new car. Since then we have also bout 2 used vehicles. The staff is focused on customer service. The service department staff if professional and friendly. More
Misleading sales and hidden car issues Wife and I found the used car we wanted but that it was a little priced and told the rep we would buy it but wanted to hear a better offer. We were th Wife and I found the used car we wanted but that it was a little priced and told the rep we would buy it but wanted to hear a better offer. We were there for about three hours and the rep kept dodging the deal repeatedly telling us, “we aren’t going to lose the sale over a few hundred dollars”. We waited and waited and finally he told us that he “doesn’t talk price with us, the finance guy does that”. The finance guy says, “ah wait. What? Ha! No. You need to go back to sales”. We go to sales and he (acting surprised to see us) tells us he will have to get the sales manager... we get it down $400 lol... get it home and a day later... the f’ing blower motor is bad and needs to be replaced. Our mechanic (Firestone and carx) says they the dealer hid the flaw so we wouldn’t hear it ha.. called the dealer and they said sorry... you bought it as is. More
Used Vehicle Purchase Derrick Jones was so genuine and helpful throughout the entire process. It had been awhile since I had purchased a vehicle and I was honestly dreading Derrick Jones was so genuine and helpful throughout the entire process. It had been awhile since I had purchased a vehicle and I was honestly dreading the experience again. Derrick, made everything smooth and painless. I will be recommending him to everyone! More
Bait and switched on price. Really disappointing. I contacted the dealer because they had a really good price on a GMC Sierra 1500. Upon contacting the dealer I was told the price was misprinted on th I contacted the dealer because they had a really good price on a GMC Sierra 1500. Upon contacting the dealer I was told the price was misprinted on the website... To the tune of $6,000. From there I was still willing to negotiate the price. After not getting back to me for 6 hours they then told me the price was actually an additional $9,000, on top of the extra $6k. So from the original starting price they now wanted $15,000 more than the initial offering. I was given no apology. I contacted the general manager but he never responded. Needless to say I will not spend my money or any more time with this business. More
I brought them a fair deal and they took it-no BS Keith Baker did a good job of convincing the business office on what I wanted in a vehicle and what was acceptable in price. everyone was professional Keith Baker did a good job of convincing the business office on what I wanted in a vehicle and what was acceptable in price. everyone was professional and curtious.-no oversale no pie in the sky promises, .good people to work with. clean service area nice showroom . I been in the car business for 60 years and I was pleased. More
Buying at the right time and place. I was welcomed and greeted at the door with a smile by the recipient. I was introduced to Keith who helped me find the car I was looking for in the I was welcomed and greeted at the door with a smile by the recipient. I was introduced to Keith who helped me find the car I was looking for in the ad. We took a test drive drive and it was what I was looking for in my next car. They honored the sale they had in the ad with no problem. Todd worked with me to find the financing I was looking for and I was out the door. I had a few questions A day later but was answered with my satisfaction. More
It was great! I had to trade in an 11 year old vehicle and JohnDavid helped me process whether to lease or buy. Buying a vehicle can be overwhelming but JohnDavid I had to trade in an 11 year old vehicle and JohnDavid helped me process whether to lease or buy. Buying a vehicle can be overwhelming but JohnDavid was patient and walked me through the process. It was a very good experience and I definitely will go back to him and would highly recommend him to anyone. Thank you JohnDavid More